Heating Support Specialist

2 weeks ago


Burnaby, Canada IBC Technologies Canada Full time

**About Us**

IBC Technologies Inc. is a leading manufacturer of high-efficiency boilers and water heaters for residential and commercial use in North America and a proud member of the Rheem Manufacturing Company family of brands. For over 25 years, IBC has been at the forefront of innovation in the heating industry.

Here at IBC, we operate on the basis of accountability, integrity, quality, openness, and teamwork. The strength of these values is apparent in our team members, who strive to live them every day. It is this culture that has allowed us to exceed customer expectations, outperform our competitors, build strong relationships and above all, have fun doing it with a lot of great people

**Position Summary**

The **Heating Support Specialist **provides technical support for commercial and residential customers and contractors. The role will be primarily remote but may need to engage in fieldwork at times, offering diagnostics and resolutions for a range of post-sale issues, including but not limited to boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

**Schedule**: Monday to Friday, 8 am to 4:30 pm. However, a 6:00 AM start may be needed at times. May occasionally require weekends and holidays.

**Work Arrangement**: Hybrid

**Reporting to**: Manager, Customer Experience

**Essential Functions**
- Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
- Identify problems, troubleshoot errors, and explain and initiate the repairs process, both remotely and in person.
- Support customers in the interpretation of warranty information.
- Arrange for malfunctioning or defective items to be returned for repair or replacement.
- Track requests, troubleshoot problems, assess parts or spare inventory, document resolutions and determine warranty eligibility on CRM.
- Drafting process documents and troubleshooting guides.
- Ensure full resolution and conclusion of tickets.
- Performs other duties as assigned.

**Qualifications**

Education and Certificates:

- Gas Fitter G1/2 or Class A/B
- HVAC and Refrigeration Red Seal
- Automotive Red Seal
- Plumbing Red Seal

Work Experience:

- Prior experience providing field service in one or more of the following trades; refrigeration, hydronic heating, HVAC, home appliances or automotive.
- Prior experience providing remote technical support and customer service.
- Prior experience maintaining extensive customer records on CRM.
- Experience in performing field wiring, programming, and commissioning of boilers/heating equipment/parts is an asset.

**Knowledge, Skills, & Abilities**:

- Excellent customer service skills.
- Mechanically inclined.
- Excellent verbal and written communication skills.
- Meticulous in nature, with a strong focus on accuracy.
- Advanced proficiency in CRM.
- Working proficiency in MS Office Suites.
- Demonstrated ability to work well with others in a matrix team environment.
- Ability to see cases and tickets through to their conclusion.
- Demonstrated ownership.
- Ability to manage time on tickets efficiently.
- Ability to read, write, and comprehend technical instructions, short correspondence, technical documentation and memos.
- Excellent problem-solving skills for technical products.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Application question(s):

- Do you have the following license or certification: Gas Fitter (Apprentice, Journeyman, Master) License?
- Do you have experience providing field service in any of the following trades: refrigeration, hydronic heating, HVAC, home appliances or automotive
- How many years of Customer Service/Support experience do you currently have? How many years of technical support do you have?
- What are your salary expectations?

Work Location: Hybrid remote in Burnaby, BC



  • Burnaby, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time

    **Inventory Control Specialist** Milani Plumbing, 5526 Kingsway, Burnaby, BC. Vancouver’s largest plumbing, heating and air conditioning company is seeking an experienced Inventory Control Specialist. With more than 160 service trucks on the road, we field a large volume of calls every day from people all over the Lower Mainland that need our help with...


  • Burnaby, Canada Alexander College Full time

    **TITLE: Instructional Support Centre Specialist (ISCS)** **POSITION OVERVIEW**: Under the direction of the Instructional Support Centre Supervisor (ISCS), the Instructional Support Specialist will be responsible for supporting faculty, staff, and students with issues arising from digital learning resources. The Specialist will also support the...


  • Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced technical support specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. **FortiAnalyzer - Centralized Logging & Reporting** **FortiManager - Centralized Configuration Management** The specialist will also interface with our QA and software...


  • Burnaby, Canada OSI Maritime Systems Full time

    About Us The TLSS will provide expert knowledge to the In-Service Support (ISS) group with planning, delivery and operation of in-service support, equipment modifications, understanding of repair procedures and resolution of design and/or maintenance issues and working collaboratively with a range of other specialists, to ensure effective through life...


  • Burnaby, Canada Avari Wireless Full time

    If you are a highly skilled and self-motivated technical professional looking to take your career to the next level, you’ve come to the right place. We are in search of a Technical Support Specialist to join our team and contribute to Avari’s continuing growth. **Responsibilities**: - Respond to all customer enquiries in a timely, courteous and...


  • Burnaby, Canada CommonsenseHR Full time

    Role: The Accounting Support Specialist is a member of the LCN Accounting Team and is responsible for maintaining timely, accurate, and relevant financial, vendor, customer, and employee information in support of the objectives of the Strategic Plan. Supervision Received: This position reports to the CFO. Supervision Provided:...

  • Data Entry Clerk

    7 days ago


    Burnaby, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time

    **Milani Plumbing Heating & Air Conditioning **is Vancouver’s largest plumbing, heating and air conditioning company. We are seeking a FulltimeData Entry Clerk to support our team in our Burnaby office for a 6 month contract**.** We are looking to fill this open position within our organization immediately, we require people with great attention to...

  • Data Entry Clerk

    5 days ago


    Burnaby, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time

    **Milani Plumbing Heating & Air Conditioning **is Vancouver’s largest plumbing, heating and air conditioning company. We are seeking a Fulltime Data Entry Clerk to support our team in our Burnaby office. We are looking to fill this open position immediately, and we require people with great attention to detail. **Job Duties**: - Reconciling any...

  • Invoicing Clerk

    3 hours ago


    Burnaby, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time

    **Milani Plumbing Heating & Air Conditioning **is Vancouver’s largest plumbing, heating and air conditioning company. We are seeking a Full Time Invoicing Clerk to support our team in our Burnaby office**.** We are looking to fill this open position within our organization immediately, we require people with great attention to detail. **Job Duties**: -...

  • Data Entry Clerk

    3 hours ago


    Burnaby, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time

    **Milani Plumbing Heating & Air Conditioning **is Vancouver’s largest plumbing, heating and air conditioning company. We are seeking a FulltimeData Entry Clerk to support our team in our Burnaby office for a 6 month contract**.** We are looking to fill this open position within our organization immediately, we require people with great attention to...

  • Program Specialist, Supportive Housing

    Found in: Talent CA C2 - 1 week ago


    Burnaby, Canada BC Housing Full time

    POSITION SUMMARY Reporting to the assigned supervisor, the Program Specialist, Supportive Housing & Homelessness Programs oversees an assigned portfolio of Supportive Housing and/or Homelessness Programs and is responsible for ensuring the effective and consistent delivery of programs regionally and across the province. He/She/They oversees the...

  • Cloud Specialist

    7 days ago


    Burnaby, Canada Fortinet Full time

    Fortinet is recruiting a skilled Cloud Specialist to join our FortiStack Platform team based out of Burnaby, BC. This team is responsible for designing, building, developing, and supporting our open source based private cloud infrastructure. This position would represent a great fit for Openstack specialists with a combination of virtualization, Openstack,...

  • Live Casino Service Support Specialist

    Found in: Talent CA C2 - 1 day ago


    Burnaby, Canada Evolution Americas Full time

    Job DescriptionThe Service Support Specialist is responsible for managing table uptime and minimizing table downtime as much as possible by proactively dealing with different type of technical issues, following proper escalation path, notifying Licensees in a timely manner about issues occurred and tracking incidents in JIRA / TTS / SST systems, and testing...


  • Burnaby, Canada BACI Full time

    Employment Specialist Temporary Full Time - 37.5 hrs/week, flexible schedule. **POSITION**: **Temporary Full-Time Employment Specialist - 6 months** **LOCATION: Community Based** **SALARY: Step 1-$28.39, Step 2- $29.74, Step 3 - $31.41, Step 4 - $33.06** **HOURS: 37.5 hours/week Schedule: Monday - Friday as per schedule **Key Responsibilities** In this...

  • Specialist Engineer

    Found in: beBee jobs CA - 1 week ago


    Burnaby, British Columbia, Canada BC Hydro Full time

    What you'll do Distribution Standards has an exciting opportunity for a Specialist Engineer on the Overhead, Underground, and Customer Service Connections Team. This team creates distribution equipment and construction standards to allow repeatable design of our distribution system.In this position, you will: Develop BC Hydro construction and design...


  • Burnaby, Canada Ocean Park Mechanical Full time

    Ocean Park Mechanical is one of the premier design-build mechanical contractors of Western Canada and Western USA, with operations in Washington, Oregon, California, and British Columbia. Specializing in value added engineering and design-build projects, our goal is always to build the most efficient systems for the best value possible. With projects...

  • IT Operations Specialist

    Found in: Talent CA C2 - 1 week ago


    Burnaby, Canada Procon Mining & Tunnelling Ltd. Full time

    Procon Mining and Tunnelling (Procon)  is one of the leading mine development contractors in North America. We are specialized in underground mine development, contract mining, underground excavations, civil tunneling and mining related construction projects. Centered by our people, our company culture is driven on the tenets of integrity, innovation,...

  • Energy Specialist

    2 days ago


    Burnaby, Canada BC Care Providers Association Full time

    **Organization Background** BC Care Providers Association (BCCPA) is a non-profit continuing care association representing service providers in residential care, home care, assisted living and home support in British Columbia. This has recently expanded to a newly created operating arm called EngAge BC to include independent living operators. Further...


  • Burnaby, Canada Engineers and Geoscientists BC Full time

    **Engineers and Geoscientists British Columbia** is currently searching for a **Publication Specialist **to join our team in Burnaby! The Publication Specialist is responsible for overseeing the production of the _Innovation_ magazine and providing content and editorial guidance for eNews. The Publication Specialist also provides staff support to the...

  • Bim Specialist

    7 days ago


    Burnaby, Canada Ventana Construction Corporation Full time

    We have a lot to be proud of at Ventana Construction. As a full-service construction partner, our goal is to deliver the best building and the best service possible for our clients. Our tag line, “Relationships to build on” is a philosophy that we truly believe in, and we encourage our team to practice every day. Building and maintaining strong...