IT Helpdesk Specialist

4 weeks ago

Burnaby, Canada Fortinet Full time

Join the Fortinet team in an IT Specialist role where you will be responsible for the secure operation and administration of our networks

**Responsibilities**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, through ticket system or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.

**Job Experience Required**:

- 1+ years in overall IT support experience
- Ability to multi-task in a dynamic environment with changing priorities
- Support experience for Windows AD, Windows, Mac OS, and Linux
- Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
- Team/results-oriented, flexible, proactive, self-starter
- Strong communication skills, both written and verbal, and organization skills
- Excellent customer service skills

**Educational Requirement**:

- Bachelor's Degree in Computer Science or Engineering preferred

GD

LI-KL1

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