Brighthr Onboarding Specialist

5 months ago

Toronto, Canada Peninsula Canada Full time

**Company**:BrightHR Limited

**Job Title**:BrightHR Onboarding Specialist

**Location**: Toronto, ON

**Salary**: $45,000 to $50,000

**Working Days**:Monday to Friday

**This is an on-site position**

**About Us**

BrightHR believes in the power of small businesses and understands their importance to our local communities. That's why we support business owners with all their people management needs and give them the tools to take their business to the next level. With BrightHR we offer smart HR and H&S software that transforms to way employers manage their people and their business. Our technology is easy to use, our advice is clear, practical and jargon-free, and we're committed to keeping our service affordable too. Because we're here to champion small business owners and support them on their journey to a brighter future.

**The Role of BrightHR Onboarding Specialist**

In a fast paced, global business, provide excellent customer service to new clients through out-bound calling, by pro-actively contacting clients to arrange their on-boarding call and offer additional training to disengaged users. Contribute to increased engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.

**Day-to-Day Duties and Responsibilities**
- Provide exceptional customer service to both new and existing BrightHR clients.
- Conduct welcome calls to introduce new clients to our services and ensure they are familiar with the features and benefits.
- Proactively reach out to clients to schedule on-board appointments with our on-boarding specialists.
- Utilize software such as Calendly and Salesforce to maintain accurate records of appointment times and client interactions.
- Complete confirmation calls to remind clients of upcoming appointments, aiming to minimize cancellations and maximize attendance.
- Demonstrate expert knowledge of BrightHR's service offerings to effectively address client inquiries and concerns.
- Ensure adherence to all Service Level Agreements (SLAs) to maintain high service standards.
- Meet and exceed all Key Performance Indicators
- Collaborate with team members to achieve collective targets, with a focus on enhancing the overall customer experience and gathering feedback.

**Skills and Experience**
- Customer service experience is essential
- Prior experience in an outbound telephone-based role is highly desirable, showcasing the ability to engage with clients proactively.
- Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Flexibility and adaptability to embrace changes in processes, technologies, and business requirements.
- Proven capability to take ownership of product knowledge, continuously learning and staying updated on product and service offerings.
- Effective communication skills at all levels within the organization, facilitating seamless collaboration and information exchange.

**Company Benefits**
- Day off on your birthday
- Vacation Days increase after 2 and 5 years' service
- Benefits and Pension Plan available.
- Access to Employee Assistance Programs

**Why join BrightHR?**

Our vision is to build better businesses starting with our own. Here at BrightHR, what you will come to learn is that we practice what we preach.

  • Onboarding Specialist

    6 months ago

    Toronto, Canada Peninsula Canada Full time

    **Company**: BrightHR Limited. **Job Title**: BrightHR Onboarding Specialist **Department**: BrightHR - Service **Location**: Toronto, ON **Salary**: $45,000 - $50,000 **About Us** Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you! Bright believes in the power of small businesses and...

  • Client Care Specialist

    6 months ago

    Toronto, Canada Peninsula Canada Full time

    **Bright Client Care Specialist** **Company**:BrightHR Limited. **Job Title**:Bright Client Care Specialist **Department**:Service **Location**:Toronto, ON **Salary**: $55,000 - $60,000 **This is an on-site position.** **The Role of Client Care Specialist** As a Client Care Specialist, you will be the point of contact for any client issues, concerns,...

  • Client Onboarding Specialist

    4 weeks ago

    Toronto, Ontario, Canada The Leadership Agency Full time

    Client Onboarding SpecialistWe are seeking a highly skilled Client Onboarding Specialist to join our team at The Leadership Agency. As a Client Onboarding Specialist, you will be responsible for onboarding new clients and ensuring they are utilizing our platform to its full potential.Key Responsibilities:Onboard new clients through email, phone, and...

  • Onboarding Specialist

    5 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Job Title**: Onboarding Specialist **Location**:1243 Islington Ave Floor 2 **Working Hours**: Monday to Friday, 3:00 PM to 11:00 PM **Salary**: $21.50 per hour **Job Overview**: **Key Responsibilities**: **New Customer Onboarding**: - Guide new customers through the onboarding process, ensuring a positive and informative experience. - Provide...

  • Customer Onboarding Specialist

    2 weeks ago

    Toronto, Ontario, Canada AutoTrader Full time

    Job Title: Customer Onboarding SpecialistThe Customer Onboarding Specialist will play a critical role in ensuring a seamless customer experience by conducting a Welcome Onboarding call to discuss client products and provide key features and benefits. This position requires a strong ability to optimize the onboarding process and experience for clients,...

  • Payment Onboarding Specialist

    5 months ago

    Toronto, Canada AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. AMCS leads the way **What we do** AMCS is a global leader for integrated software and...

  • Client Onboarding Specialist

    4 weeks ago

    Toronto, Ontario, Canada The Leadership Agency Full time

    About the RoleWe are seeking a highly skilled Client Onboarding Specialist to join our team at The Leadership Agency. As a Client Onboarding Specialist, you will be responsible for onboarding new clients and ensuring they are utilizing our platform to its full potential.Key ResponsibilitiesOnboard new clients through email, phone, and chat to ensure they are...

  • Client Onboarding Specialist

    4 weeks ago

    Toronto, Ontario, Canada The Leadership Agency Full time

    About the RoleWe are seeking a highly skilled Client Onboarding Specialist to join our team at The Leadership Agency. As a Client Onboarding Specialist, you will be responsible for onboarding new clients and ensuring they are utilizing our platform to its full potential.Key ResponsibilitiesOnboard new clients through email, phone, and chat to ensure they are...

  • Onboarding Specialist

    5 months ago

    Toronto, Canada EcoOnline Full time

    **About us.** **Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others.** By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety...

  • Onboarding Specialist

    5 months ago

    Toronto, Canada MarkiTech Full time

    **We are hiring an Onboarding Specialist at MariTech.** As an Onboarding Specialist at MarkiTech, you will play a crucial role in ensuring a smooth and successful onboarding process for our customers. You will be responsible for integrating virtual care technologies and clinical decision support systems for patients into our platform, while also addressing...

  • Onboarding Specialist

    5 months ago

    Toronto, Canada Rentsync Full time

    Rentsync is a leading provider of marketing solutions for the multifamily rental industry in Canada. Our projects team is committed to leading the creation of high quality websites, print collateral, and digital marketing ad creative to aid our clients in their apartment marketing initiatives. Rentsync’s Onboarding Specialist is responsible for ensuring a...

  • Recruiter/onboarding Specialist

    5 months ago

    Toronto, Canada Endo Networks Full time

    **Role and Responsibilities**: As the Recruiter/Onboarding Specialist at Endo Networks, you will be at the forefront of our talent acquisition and onboarding processes, ensuring that we attract and retain exceptional individuals who share our passion for innovation. Your primary responsibilities will include: **Talent Acquisition**: - Collaborate with...

  • Onboarding Specialist

    5 months ago

    Toronto, Canada Mortgage Automator Full time

    The Onboarding Specialist is responsible for leading the process of bringing new customers onto our company's platform. - 3+ years of experience in a customer-facing role within the SaaS, fintech, or mortgage industry. - Exceptional interpersonal and communication skills, both written and verbal. - Strong problem-solving skills with an ability to analyze...

  • Splunk Data Onboarding Specialist

    1 week ago

    Toronto, Ontario, Canada CB Canada Full time

    ​Splunk Data Onboarding Specialist Job DescriptionJob Summary:CB Canada is seeking a highly skilled Splunk Data Onboarding Specialist to join our team. As a key member of our Splunk team, you will be responsible for performing onboarding of data from various systems to Splunk environments and building powerful user-interactive dashboards to meet business...

  • Client Onboarding Specialist

    3 weeks ago

    Toronto, Ontario, Canada The Leadership Agency Full time

    About the Role:We are seeking a highly skilled Client Onboarding Specialist to join our team at The Leadership Agency. As a key member of our sales team, you will be responsible for onboarding new clients and ensuring they are utilizing our platform to its full potential.Key Responsibilities:Onboard new clients through email, phone, and chat to ensure they...

  • Bilingual Sales Onboarding Specialist

    4 weeks ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Questrade Financial Group is committed to helping our customers achieve financial success and security. We are seeking a Bilingual Sales Onboarding Specialist to join our team.This role is an important sales position across the Questrade enterprise. As a primary point of contact during the initial onboarding journey for customers, the objective of a...

  • Customer Onboarding Specialist

    5 months ago

    Toronto, Canada Actionstep Full time

    The Customer Onboarding Specialist is responsible for bringing new firms on to the Soluno product. Working with different people within the Law Firms organization to ensure that the software is configured to the firms needs, the staff has the training available to them on the new software, and that the firm is up and running in a timely fashion. The Customer...

  • Enterprise Onboarding Specialist

    1 week ago

    Toronto, Ontario, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Facility & Visitor ManagementiLobby is the global leader in SaaS-based enterprise visitor management systems. Our innovative platform has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide.Job SummaryWe are expanding our Customer Experience team and seeking...

  • Pos Onboarding Specialist

    5 months ago

    Toronto, Canada PAR Full time

    Hi there! We're PAR and our purpose is: **To deliver solutions that connect people to the restaurants, meals and moments they love.** We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team! PAR...

  • Head of Service

    5 months ago

    Toronto, Canada Peninsula Canada Full time

    **About Us** With over 4 years of success in Canada, BrightHR has gained a reputation for excellence. A track record of results that speaks for itself, the multi-award winning BrightHR software supports one million users globally!! BrightHR is a cloud-based HR management solution suitable for small to midsize businesses. The platform provides a dashboard...