Client Care Specialist

4 months ago

Toronto, Canada Peninsula Canada Full time

**Bright Client Care Specialist**

**Company**:BrightHR Limited.

**Job Title**:Bright Client Care Specialist

**Department**:Service

**Location**:Toronto, ON

**Salary**: $55,000 - $60,000

**This is an on-site position.**

**The Role of Client Care Specialist**

As a Client Care Specialist, you will be the point of contact for any client issues, concerns, cancellation requests and retention enquiries. It is essential that you understand the client's needs and provide solutions.

**Day-to-Day Duties and Responsibilities**
- To be the key person for receiving and resolving client complaints, cancellations and retention opportunities
- To ensure that all client service issues whether verbal or written are logged and acknowledged in line with established complaints handling procedures
- Thoroughly investigate client service issues through discussion with the client and appropriate internal staff
- Resolve all client issues in a timely manner and at all times be focused on client resolution and retention
- Ensure that all client service issues are dealt with professionally and courteously
- Review client service issues and decide on when a case needs to be forwarded to the Collections dept. and ensure the seamless handover when applicable
- Review sales calls to investigate mis-sell allegations and potential compliance issues
- Work closely with the payments team to collect payment details for clients whose accounts are in arrears
- Complete additional tasks as delegated from time to time
- Complete onboarding sessions with clients to introduce new features and demonstrate the value of the software to suit their specific business needs

**Education/Experience**
- Minimum of three (3) years experience in a client retention/client satisfaction role.
- Must have experience in client services, negotiations, and escalation management
- Experience with Salesforce is an asset

**What you Bring to the Team**
- Exceptional service delivery through interpersonal communication skills, both verbal and written
- Detail oriented and an ability to work effectively and efficiently in a fast-paced environment with strong time management skills
- Ability to work independently and self-directed, as well as in a team
- Strong proficiency with Microsoft Office (e.g. Word and Excel)
- Dynamic, flexible, focused and enthusiastic approach, as well as the ability to work under pressure
- Must possess a "can-do" attitude, be self-motivated, proactive and used to using your initiative

**Company Benefits**
- Day off on your birthday
- Vacation Days increase after 2 and 5 years' service
- Benefits and Pension Plan available.
- Access to Employee Assistance Programs
- Company incentives, access to discounts.

**Why join BrightHR?**

Our vision is to build better businesses starting with our own. Here at BrightHR, what you will come to learn is that we practice what we preach.

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