Onboarding Specialist

1 week ago

Toronto, Canada Rentsync Full time

Rentsync is a leading provider of marketing solutions for the multifamily rental industry in Canada. Our projects team is committed to leading the creation of high quality websites, print collateral, and digital marketing ad creative to aid our clients in their apartment marketing initiatives.
Rentsync’s Onboarding Specialist is responsible for ensuring a flawless early experience with the Rentsync Platform and our range of products and services. In this position, you will be one of the first people to interact with new clients, and it is therefore up to you to make this a memorable and positive experience, and also to ensure that the clients leave with a strong understanding of the Rentsync Platform. You will also be responsible for engaging with existing clients or new hires at existing client companies to ensure that all users are confident and comfortable with using the Rentsync Platform. As an Onboarding Specialist, you are also a member of the Technical Support Team, and are expected to maintain a reduced number of duties in relation to this position, which involves an ongoing strong knowledge of the Platform and the company overall.

Required Knowledge/Skills/Abilities
- Has a positive attitude and is a strong listener
- Is enthusiastic about helping people and providing meaningful assistance to customers
- Has excellent interpersonal, communication and organization skills
- Works well independently and in a team environment
- Has exceptional attention to detail
- Has advanced technical proficiency in the use of internet technologies
- Is a quick learner and has an exceptional ability to adapt
- Is proficient at navigating web-based programs and can utilize our platforms in the same way our customers do to best empathize with their challenges

Summary of Responsibilities
- Provide video call training and tutorials with clients as required, maintaining a positive, friendly, and professional demeanor
- Provide training and tutorials for new Rentsync hires as required
- Follow up on training calls from a support-perspective, or to provide additional training, as required
- Assist in the support ticket queue as required
- Help to build out a library of additional training resources and materials outside of tutorials
- Track clients that have been offered and who have taken a tutorial and be able to report on this data
- Troubleshoot and assist with different issues for customers
- Project manage issue resolution with other teams
- Answer customer inquiries regarding products, policies, etc.
- Teach and educate new and existing customers on our latest technology advancements and services we offer
- Consult with team members on customer feedback to pinpoint customer pain points and discuss solutions
- Ensure clients are making the best use of the software and services we provide, including identifying and communicating recommendations
- Other duties as required

Minimum Qualifications
- At least two years’ experience working in a customer success or onboarding role
- Proven ability to provide troubleshooting assistance to customers in a tech-based capacity
- Able to attend the Rentsync Toronto office for a minimum of two working days per week

  • Onboarding Specialist

    3 weeks ago

    Toronto, Canada MarkiTech Full time

    **We are hiring an Onboarding Specialist at MariTech.** As an Onboarding Specialist at MarkiTech, you will play a crucial role in ensuring a smooth and successful onboarding process for our customers. You will be responsible for integrating virtual care technologies and clinical decision support systems for patients into our platform, while also...

  • Onboarding Specialist

    7 days ago

    Toronto, Ontario, Canada MarkiTech Full time

    We are hiring an Onboarding Specialist at MariTech.As an Onboarding Specialist at MarkiTech, you will play a crucial role in ensuring a smooth and successful onboarding process for our customers. You will be responsible for integrating virtual care technologies and clinical decision support systems for patients into our platform, while also addressing gaps...

  • Onboarding Specialist

    1 week ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Job Title**: Onboarding Specialist **Location**:1243 Islington Ave Floor 2 **Working Hours**: Monday to Friday, 3:00 PM to 11:00 PM **Salary**: $21.50 per hour **Job Overview**: **Key Responsibilities**: **New Customer Onboarding**: - Guide new customers through the onboarding process, ensuring a positive and informative experience. - Provide...

  • Onboarding Specialist

    3 weeks ago

    Toronto, Canada Roofr Full time

    We're growing quickly, and we're looking for exceptional people to join us on this incredible journey. We are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence. Roofr is the all-in-one sales toolbox for roofers, including instant customizable aerial roof measurements with a drone,...

  • Onboarding Specialist

    2 weeks ago

    Toronto, Canada CMC Markets Full time

    We have a new opportunity for an Onboarding Specialist to join our Premium Client Management team. This role will be based in our Toronto office! **This is a permanent position.** Are you an engaged and enthusiastic individual looking for: - Your next challenge? to work for a Global firm with an award-winning trading platform? - A company which focuses on...

  • Payment Onboarding Specialist

    1 week ago

    Toronto, Canada AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. AMCS leads the way **What we do** AMCS is a global leader for integrated software and...

  • Onboarding Specialist

    5 days ago

    Toronto, Canada EcoOnline Full time

    **About us.** **Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others.** By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety...

  • Onboarding Specialist

    2 months ago

    Toronto, Canada MarkiTech Full time

    **We are hiring an Onboarding Specialist at MariTech.** As an Onboarding Specialist at MarkiTech, you will play a crucial role in ensuring a smooth and successful onboarding process for our customers. You will be responsible for integrating virtual care technologies and clinical decision support systems for patients into our platform, while also addressing...

  • Onboarding Specialist

    2 weeks ago

    Toronto, Canada MarkiTech Full time

    **We are hiring an Onboarding Specialist at MariTech.** As an Onboarding Specialist at MarkiTech, you will play a crucial role in ensuring a smooth and successful onboarding process for our customers. You will be responsible for integrating virtual care technologies and clinical decision support systems for patients into our platform, while also addressing...

  • Onboarding Specialist

    7 days ago

    Toronto, Ontario, Canada Roofr Full time

    We're growing quickly, and we're looking for exceptional people to join us on this incredible journey.We are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence. Roofr is the all-in-one sales toolbox for roofers, including instant customizable aerial roof measurements with a drone,...

  • Onboarding Sales Specialist

    4 weeks ago

    Toronto, Canada Betstamp Full time

    **About Us**: Betstamp is the future of sports betting. We were founded in 2020 with the mission to make sports betting easy and accessible with everyone, while improving your odds of winning your bets. Our team is dedicated to creating the best user experience possible, while educating the public about sports betting. **How We Work**: Betstamp aggregates...

  • Onboarding Specialist

    3 weeks ago

    Toronto, Canada Mortgage Automator Full time

    The Onboarding Specialist is responsible for leading the process of bringing new customers onto our company's platform. - 3+ years of experience in a customer-facing role within the SaaS, fintech, or mortgage industry. - Exceptional interpersonal and communication skills, both written and verbal. - Strong problem-solving skills with an ability to analyze...

  • Sales Onboarding Specialist

    7 days ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our...

  • Onboarding Specialist

    3 weeks ago

    Toronto, Canada Peninsula Canada Full time

    **Company**: BrightHR Limited. **Job Title**: BrightHR Onboarding Specialist **Department**: BrightHR - Service **Location**: Toronto, ON **Salary**: $45,000 - $50,000 **About Us** Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you! Bright believes in the power of small businesses and...

  • Recruiter/onboarding Specialist

    7 days ago

    Toronto, Canada Endo Networks Full time

    **Role and Responsibilities**: As the Recruiter/Onboarding Specialist at Endo Networks, you will be at the forefront of our talent acquisition and onboarding processes, ensuring that we attract and retain exceptional individuals who share our passion for innovation. Your primary responsibilities will include: **Talent Acquisition**: - Collaborate with...

  • Onboarding Specialist

    4 weeks ago

    Toronto, Canada ECOONLINE Full time

    About us.Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others. By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety compliance and...

  • Customer Onboarding Specialist

    2 weeks ago

    Toronto, Canada Actionstep Full time

    The Customer Onboarding Specialist is responsible for bringing new firms on to the Soluno product. Working with different people within the Law Firms organization to ensure that the software is configured to the firms needs, the staff has the training available to them on the new software, and that the firm is up and running in a timely fashion. The Customer...

  • Pos Onboarding Specialist

    2 days ago

    Toronto, Canada PAR Full time

    Hi there! We're PAR and our purpose is: **To deliver solutions that connect people to the restaurants, meals and moments they love.** We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team! PAR...

  • Sales Onboarding Specialist

    3 weeks ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Brighthr Onboarding Specialist

    7 days ago

    Toronto, Ontario, Canada Peninsula Canada Full time

    Company:BrightHR LimitedJob Title:BrightHR Onboarding SpecialistLocation: Toronto, ONSalary: $45,000 to $50,000Working Days:Monday to FridayThis is an on-site positionAbout UsBrightHR believes in the power of small businesses and understands their importance to our local communities. That's why we support business owners with all their people management...