Customer Success Specialist

6 months ago

Calgary, Canada Wreno Full time

**Vendor Support Specialist - Engagement & Compliance**

**Calgary, Canada**

**Role Summary**:
**Key Responsibilities**:

- Serve as the primary point of contact for vendors during the onboarding process and beyond, ensuring a smooth and positive experience.
- Review and verify vendor documents for accuracy and completeness.
- Engage with external agencies as needed to verify document details, gather additional information, or resolve discrepancies.
- Maintain detailed records of vendor interactions, issues, and resolutions.
- Collaborate closely with internal teams, including product development, sales, and quality assurance, to enhance vendor support processes and outcomes.
- Commit to ongoing learning and development to stay informed about product updates, company policies, and industry best practices.

**Qualifications & Desired Skills**:

- 2+ years of proven experience in customer or other support roles, particularly those involving direct communication, problem-solving, and document management.
- Strong analytical skills and the ability to troubleshoot technical issues effectively.
- Excellent communication and interpersonal skills, with a focus on providing exceptional service.
- Proficiency with CRM software, GSuite, and eagerness to quickly adapt to new technologies such as Wreno's proprietary systems.
- Highly organized, with keen attention to detail and the ability to manage multiple tasks simultaneously.
- Self-motivated with the ability to work independently in a dynamic and fast-paced environment.

**About Us**:
Wreno is a centralized maintenance and vendor management technology solution designed for the real estate industry. Our customers range from property managers to home builders. With just a few clicks, they can easily enroll vendors, ensure complete vendor compliance, access an all-in-one vendor database, and receive hassle-free support for project bidding and job fulfillment. Wreno boasts a network of over 400,000 vendors, guaranteeing our real estate partners a reliable pool of qualified vendors on demand. Our AI product, VendorIQ, provides instant job estimates and Smart Scheduling recommendations, considering various types of labor, from third-party vendors to in-house technicians.

Wreno is backed by Lerer Hippeau, Fifth Wall, Owl Ventures, NFX and other prominent VCs.
Spécialiste du support aux fournisseurs - Engagement & Conformité

Calgary, Canada (Télétravail)

Résumé du rôle:
Principales responsabilités:

- Être le principal point de contact pour les fournisseurs pendant le processus d’onboarding et au-delà, en assurant une expérience douce et positive.
- Examiner et vérifier l’exactitude et l’intégralité des documents des fournisseurs.
- Collaborer avec des agences externes au besoin pour rassembler des informations supplémentaires ou résoudre des discordances.
- Maintenir des registres détaillés des interactions, des problèmes et des solutions des fournisseurs.
- Collaborer étroitement avec les équipes internes, y compris le développement de produits, les ventes et l’assurance qualité, pour améliorer les processus et les résultats du support aux fournisseurs.
- S’engager dans un apprentissage et un développement continus pour rester informé des mises à jour de produits, des politiques de l'entreprise et des meilleures pratiques de l'industrie.

Qualifications & compétences souhaitées:

- Plus de 2 ans d’expérience avérée dans les rôles de support client ou autres, en particulier ceux impliquant une communication directe, la résolution de problèmes et la gestion de documents.
- Solides compétences analytiques et capacité à dépanner efficacement les problèmes techniques.
- Excellentes compétences de communication et interpersonnelles, avec un accent sur la fourniture d’un service exceptionnel.
- Maîtrise des logiciels CRM, GSuite et désir de s’adapter rapidement à de nouvelles technologies telles que nos systèmes propriétaires.
- Très organisé, avec une grande attention aux détails et la capacité de gérer plusieurs tâches simultanément.
- Autonome avec la capacité de travailler de manière indépendante dans un environnement dynamique et rapide.

À propos de nous:
Wreno est une solution technologique de gestion de la maintenance et des fournisseurs centralisée et axée sur les données, conçue pour l’industrie immobilière. Nos clients vont des gestionnaires de propriétés aux constructeurs de maisons. En quelques clics, ils peuvent facilement inscrire des fournisseurs, assurer une conformité complète des fournisseurs, accéder à une base de données de fournisseurs tout-en-un et recevoir un soutien sans tracas pour les appels d’offres de projets et l’exécution des travaux. Wreno possède un réseau de plus de 400 000 fournisseurs, garantissant à nos partenaires immobiliers un réservoir fiable de fournisseurs qualifiés à la demande. Notre produit IA, VendorIQ, fournit des estimations de

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