Customer Success Manager
2 months ago
**Overview**
We are looking for a dedicated Customer Success Manager to join our team. In this role, you will ensure customer satisfaction and retention by delivering exceptional service and support.
**Responsibilities**
- Build and maintain strong relationships with customers to understand their needs and goals.
- Serve as the primary point of contact for customer inquiries, issues, and escalations.
- Analyze customer data to identify trends and opportunities for enhancement.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
**Skills**
- Proficient in English; multilingual skills are a plus.
- Strong project management capabilities.
- Excellent customer service skills.
- Ability to analyze data and extract meaningful insights.
- Effective leadership, communication, and negotiation skills.
**Ready to apply?**
**Job Types**: Full-time, Permanent
Pay: From $23.50 per hour
Expected hours: 40 per week
Additional pay:
- Commission pay
- Overtime pay
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 10 hour shift
- 8 hour shift
- Weekends as needed
**Experience**:
- Communication skills: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
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