Program Coordinator, Quality

6 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
The Program Coordinator will assist in the administration of quality systems, regulatory compliance & improvement initiatives as it relates to document management and control, quality deviations, corrective and preventive actions. Working under the direct supervision of the [Senior Manager for Quality Compliance Programs], the Program Coordinator focus on initiatives related to regulatory compliance of the Transplant Programs at SickKids.

**Here's What You'll Get To Do**
- Support management and maintenance of Document Management System (DMS); Document Control and Archive
- In-accordance with GMP and GDP guidelines, assist in running document change control meetings and effectively managing the review & approval process for guidelines, policies and procedures and other applicable documents, ensuring version control.
- Assist in document editing, formatting and proofing to create and revise assigned standard policy documents and standard operating procedures.
- Maintain Annual Document Review Tracker and ensure departmental policy documents are up to date.
- Notify stakeholders of upcoming document and policy renewals and facilitate approvals.
- Manage document repository access rights.
- Support the following audit/inspection document readiness related activities:

- Maintain key audit/inspection readiness documents to ensure the most up
- to-date version and correct documents are available in the repository at all times.
- Prepare materials for program meetings and events.
- Act as a document runner during internal and external audits to retrieve audit related documents, as requested.
- Managing schedules and calendar events during audits.
- Support and educate teams on conducting root cause analysis, investigations and writing effective CAPAs.
- Monitor Health Canada, FACT, regulatory and quality requirements and proactively adapt the internal processes to meet the changing requirements.
- Must be able to interact with all levels of internal stakeholders and build a good rapport with internal stakeholders.
- Preparing meeting minutes and agendas, to support content creation for annual, quarterly and monthly quality reports.
- Perform other duties as assigned

**Here's What You'll Need**

**Essential Requirements**
- Completion of a Bachelors degree in an appropriate Scientific, Medical or business discipline or recognized equivalent
- Minimum of 3 years of relevant experience as Admin Coordinator preferably in Health Care/Hospital Setting
- Demonstrated Intermediate to Advanced Project Management skills
- Exceptional verbal and written communication skills
- Excellent SharePoint, MS Outlook, Word, Excel and PowerPoint skills
- Ability to utilize information technology systems
- Excellent organization and time management skills
- Excellent decision making, problem recognition and problem solving skills
- Excellent negotiation and conflict resolution skills
- Effective interpersonal and customer services skills
- Program planning and evaluation methodology skills
- Ability to work effectively, independently and under stressful conditions
- Ability to work in a self-directed manner
- Ability to manage and prioritize multiple demands
- Demonstrated commitment to equity, diversity and inclusion (EDI) and experience advancing EDI objectives.

**Assets**
- Experience in Quality Management Systems and Quality Standards
- Experience with Health Canada Regulatory frameworks
- Professional degree and/or advanced background in Health discipline and/or Quality Certification
- Knowledge of FACT Accreditation standards
- Experience in CAPA planning and follow-ups.

**Here's What You'll Love**

**Benefits**
- This position is eligible for employee benefits coverage; including health and dental. The full benefits offered will be discussed at the time of position offer.
- A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.

**Impact**
- A hospital that welcomes and focuses on Equit

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