Learning & Development - Moments Matter Supervisor

3 weeks ago


London, Canada Libro Credit Union Full time

Career Opportunity

Libro is growing - and Libro is hiring.

Our expansion plans include a series of new hires across southwestern Ontario. Take a look.

Who We Are

Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

What Opportunity Awaits?

As we continue to grow progressively, Libro is on a mission to find a passionately accountable full-time Learning & Development Supervisor - Sales and Service.

The Learning & Development (L&D) Supervisor, working closely with the Learning & Development Manager, supports the overall sales and service business strategy through employees and execution of the Learning & Development program.

The L&D Supervisor provides front-line support to the sales and service training team and L&D team through people leadership, regular coaching, project leadership and coordination of team responsibilities. As the champion for sales and service learning & development, this position is responsible for leading, designing, development, implementing and improving the sales and service training program for Libro Credit Union.

The Epic Human we are looking for will;
Lead, coach, assist and motivate the sales and service L&D Team; provide leadership and support to team activities including learning design, development and facilitation, projects and continuous process improvement.
Onboard and provide ongoing training, coaching and development of direct reports.
Collaborate with L&D Manager, L&D team, Credit Union stakeholders and external partners to develop and enhance the sales and service training program for all staff, in alignment with business goals and strategy.
Work with L&D Manager to determine process and metrics to track and communicate.
Provide assessment, analysis, advisement and impact of sales and service training programs & initiatives.
Oversee the planning and development of eLearning solutions, learning assets and resources, and strengthens instructional design and development competencies within the team.
Help people leaders solve specific training problems; one-to-one or in groups.
Develop programs/resources to evolve the facilitation skills of Subject Matter Experts (SMEs) and grow a sustainable team of support within all stakeholder groups.
Demonstrate commitment to innovation and continuous improvement.
Represent sales and service training and the L&D team at various internal conference calls/meetings.
Create and foster an environment that encourages personal responsibility and provides staff appropriate autonomy to make decisions and resolve problems.

Could this be you? Are you ready to Be Libro ?

Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through developing others and inspiring financial happiness?
Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive?
Do you have a post-secondary degree or diploma with a focus in Adult Education, HR or Business with a certification in Adult Learning?
Do you have 5-7 years in a Learning & Development position, with relevant responsibilities or equivalent experience?
Advanced knowledge of sales and service training?

**How we bring Joyful in our work**:
Competitive salaries and employee pension plans
Comprehensive benefit package, with all premiums paid for by Libro
Generous vacation time
Employee wellness programs
Staff accounts and staff rates on products and services
Staff appreciation programs and awards
Career development opportunities including tuition assistance
Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team

If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking - all centered on growing prosperity. Libro pursues its purpose through four key pillars - employment, financial resilience, local food accessibility, and housing.



  • London, Canada Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge...


  • London, Canada Fair Chance Learning Full time

    The Learning & Development Associate (Associate) reports to Fair Chance Learning (FCL)’s Director of Learning Production (Director) and works closely with the entire Learning Production and Achieva teams to ensure coordination of efforts to reach the organization’s strategic goals and objectives. The Associate supports the development and design of...

  • Barista/bartender

    3 days ago


    London, Canada Plant Matter Kitchen Full time

    Join our team at Plant Matter Kitchen, an innovative and professional vegan restaurant in London, ON! We're currently seeking a high-energy, multitasking individual to fill the role of Barista/Bartender/Support Person. If you're passionate about the food and beverage industry, enjoy crafting specialty coffees and artisanal cocktails, and thrive in a positive...


  • London, Canada Canada Life Assurance Company Full time

    **Job Description**: Reporting to the Associate Manager, Learning Content Development, the Learning and Development Specialist creates the learning materials needed to help field leaders, advisors and operations team members learn about their roles, new technologies, new products, new sales, as well as operations and compliance processes for a variety of key...


  • London, Canada McCormick Care Group Full time

    An exciting opportunity exists for a Learning and Development Coordinator for the McCormick Care Group, based in London, Ontario. The McCormick Care Group owns and operates McCormick Home, a long-term care home for seniors; McCormick Dementia Services, a program that serves individuals living with dementia and their families; and McCormick Dementia Research....


  • London, Canada ATN Full time

    **JOB DESCRIPTION** **JOB TITLE: Employment and Learning Specialist** **REPORTS TO: Employment and Learning Services Manager** Do you want a chance to make a difference? Do you believe in a community where every person is empowered to grow, discover, and belong? We are seeking a passionate and dedicated Employment and Learning Specialist to help us...

  • Care Supervisor

    1 day ago


    London, Canada CBI Health Full time

    **Care Supervisor Nursing and Personal Support Services - London** CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care /...


  • London, Canada Aspire Canada Full time

    At **ASPIRE** we are pioneers in the field of precision insect farming, optimizing the growth and harvesting of an underutilized natural resource in order to meet global demand for sustainable ingredients and materials. Our vision is **A WORLD TRANSFORMED BY INSECT TECHNOLOGY.** **OPERATIONS SUPERVISOR** We are currently seeking a motivated **Operations...

  • Operations Supervisor

    24 hours ago


    London, Canada Aspire Canada Full time

    At **ASPIRE** we are pioneers in the field of precision insect farming, optimizing the growth and harvesting of an underutilized natural resource in order to meet global demand for sustainable ingredients and materials. Our vision is **A WORLD TRANSFORMED BY INSECT TECHNOLOGY.** **OPERATIONS SUPERVISOR** We are currently seeking a motivated **Operations...


  • London, Canada Goodwill Industries Ontario Great Lakes Full time

    **Director of Learning** Goodwill is hiring, join our growing organization today! We are looking for people just like YOU! The Director of Learning is responsible for overseeing learning and development strategy of Goodwill. The learning team’s goal is to foster and promote the personal and professional goals of employees and advance Goodwill’s mission...


  • London, Canada Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...

  • Kitchen Supervisor

    5 days ago


    London, Canada The Spoke - The University Students Council, Western University Full time

    Position Title: Kitchen Supervisor, The Spoke Supervisor: Kitchen Manager, The Spoke Remuneration: $19-$21 hourly Hours of Work: Full-Time **OVERVIEW**: **The Kitchen Supervisor is responsible for directing staff through a service impact role with a focus on shift management, customer service, quality control, and staff training. In addition, the Kitchen...

  • Café Supervisor

    5 days ago


    London, Canada The Spoke, The University Students Council, Western University Full time

    Position Title: Cafe Supervisor, The Spoke Supervisor: Spoke Cafe Manager Remuneration: $19 - $21 hourly Hours of Work: Full-time **OVERVIEW**: The Cafe Supervisor is responsible for directing staff through a service impact role with a focus on shift management, customer service, quality control, and staff training. In addition, the Cafe Supervisor will...


  • London, Canada ATN Full time

    **JOB TITLE**: **Instructor - Employment and Learning Specialist** **REPORTS TO**: **Employment and Learning Services Manager** Do you want a chance to make a difference? Do you believe in a community where every person is empowered to grow, discover, and belong? We are seeking a passionate and dedicated Finance and Administration Specialist to help us...

  • Plant Supervisor

    4 weeks ago


    London, Canada Lafarge Canada Inc Full time

    Why work for Lafarge?: As the global leader in innovative and sustainable building materials, we’re committed to shaping a **greener**, **smarter** and **healthier** world. At Lafarge Canada Inc., **safety** comes first, **collaboration** matters and **diversity** is celebrated with people who share our desire to continually **make our materials...


  • London, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience. Join us and grow your career with our retail team as a...

  • Director, Academics

    3 days ago


    London, Canada London Health Sciences Centre Full time

    **Who We Are**: London Health Sciences Centre (LHSC) is a world-class Academic Health Sciences Centre (AHSC) located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that...


  • London, Ontario, Canada Securiguard Full time

    Securiguard is seeking a passionate and experienced Control Centre Supervisor to join our campus security team. Join us in this elite role where your vigilance and dedication contribute to the overall safety and success of our Campus partner. NATURE AND SCOPE The incumbent works a nominal 40-hour week, normally Monday to Friday from 8:00 AM to 4:00 PM...


  • London, Canada London Health Sciences Centre Full time

    **Posting Period**: Open: May 11, 2024 Deadline: May 24, 2024 Non-Union **Department Description**: Organizational Development The Learning Management System (LMS) Administrator supports the operational performance and continuous improvement of LHSC’s LMS. The role is responsible for systems scheduling, updating system curricula and auditing learning...


  • London, Canada Northwest London Resource Centre Full time

    Northwest London Resource Centre **Youth Services Supervisor** **Position overview**: The Youth Services Supervisor will lead the successful delivery of the CORE services “Neighbourhood Child, Youth and Family Services” in relation to Youth Voice/ Youth Expression, Youth Programs and Employment Readiness for Northwest London. The position will also...