Customer Service Liaison
6 months ago
Why ShipMonk?
ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Dayton, NJ, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.
As a Customer Service Liaison, you serve as the conduit of information on time-sensitive issues where the client-facing team requires updates from the warehouse. You will be the go-between to get information from and provide updates to employees in departments throughout the warehouse (Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, Subscription Box, etc.).
The Customer Service Liaison will have the opportunity to make a meaningful difference in the lives of our merchants by accelerating the flow of communication and helping us solve issues faster.
What you'll do:
- The Customer Service Liaison will review the status of open work orders and determine which require immediate feedback from either warehouse or from our Happiness Engineers (our dedicated customer service team members)
- Communicate with the Operations team to relay questions to specific individuals and get answers on behalf of our Happiness Engineers
- Ensure comprehension of questions and responses
- The Customer Service Liaison will enter updates into the system
- Conduct periodic warehouse location checks, assist in departments as necessary to help complete priority tasks
What you'll need:
- The Customer Service Liaison will use hands and fingers to operate a desktop computer keyboard or other office equipment.
- Lifting, carrying, and/or pushing objects
- Reaching with hands and arms
- Stoop, kneel, or crouch
- Able to lift 50 pounds
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Customer Service Liaison
4 weeks ago
Mississauga, Ontario, Canada HK Electronics Ltd Full timeJob Title: Customer Service LiaisonAbout the Role:We are seeking a highly skilled Customer Service Liaison to join our team at HK Electronics Ltd. As a Customer Service Liaison, you will be responsible for addressing customer complaints and concerns in a timely and professional manner.Key Responsibilities:Address customer complaints and concerns in a timely...
-
Customer Service Liaison
2 weeks ago
Mississauga, Ontario, Canada HK Electronics Ltd Full timeOverviewWe are seeking a highly motivated and detail-oriented Customer Service Liaison to join our team at HK Electronics Ltd. As a key member of our customer support team, you will be responsible for addressing customer complaints, answering inquiries, and providing information to ensure exceptional customer satisfaction.SalaryThe successful candidate can...
-
Customer Service Liaison
4 weeks ago
Mississauga, Ontario, Canada Flynn Group of Companies Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Flynn Group of Companies. As a Customer Service Liaison, you will act as a liaison between our Strategic Clients and our Service Departments, providing service information, answering questions, and resolving emerging problems with accuracy and efficiency.A Day in...
-
Customer Service Liaison
3 weeks ago
Mississauga, Ontario, Canada Flynn Group of Companies Full timeJob SummaryAs a Customer Service Representative at Flynn Group of Companies, you will act as a liaison between our Strategic Clients and Service Departments, providing service information, answering questions, and resolving emerging problems. Your role will involve managing a large volume of incoming requests, communicating with clients through various...
-
Customer Service Liaison
4 weeks ago
Mississauga, Ontario, Canada Flynn Group of Companies Full timeCustomer Service Representative RoleAt Flynn Group of Companies, we're seeking a skilled Customer Service Representative to join our team. As a liaison between our Strategic Clients and Service Departments, you'll provide exceptional service, answer questions, and resolve issues with accuracy and efficiency.A Day in the Life:• Manage a high volume of...
-
Customer Service Liaison Specialist
1 week ago
Mississauga, Ontario, Canada Flynn Group of Companies Full timeJob Description:Overview:Flynn Group of Companies, a leading trade contractor in North America, is seeking an experienced Customer Service Liaison Specialist to join their team. This role will play a crucial part in providing exceptional service to clients and ensuring the smooth operation of daily activities.About Us:We are a dynamic company that prides...
-
Customer Service Liaison
3 weeks ago
Mississauga, Ontario, Canada FASTSIGNS Full timeJob DescriptionRole SummaryAs a Customer Service Liaison at FASTSIGNS, you will be the initial point of contact for current and prospective customers. Your role will involve working with customers through various channels, including email, telephone, in-person, and on-site visits. You will be responsible for building long-lasting relationships by converting...
-
Customer Service Liaison
1 month ago
Mississauga, Ontario, Canada GardaWorld Cash Full timeGardaWorld Cash is seeking a skilled Customer Service Liaison to join our team in Mississauga, ON. Responsibilities include:Dispatching ATM codes, Firstline Maintenance calls, and emergency cash requests.Documenting and communicating between Service Techs and customers.Responding to customer inquiries and needs.Acting as a liaison between customers and route...
-
Customer Service and Accounting Liaison
1 week ago
Mississauga, Ontario, Canada Thermo Fisher Scientific Full timeAt Thermo Fisher Scientific, we are seeking a skilled Custome... service representative with strong accounting background to join our team as a Customer Service and Accounting Liaison.About the RoleThis role is designed for individuals who have 2+ years of call center or customer service experience and 2+ years of accounting experience. The ideal candidate...
-
Customer Service Liaison Coordinator
1 week ago
Mississauga, Ontario, Canada The Pod Group Full timeThe Pod Group is a forward-thinking consulting firm dedicated to empowering community organizations. We are currently seeking a skilled Customer Service Liaison Coordinator to join our team.We strive to create people-centric organizations that promote equity, diversity, and inclusion. Our expertise spans multiple sectors, including health, social services,...
-
Mississauga, Ontario, Canada Flynn Group of Companies Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Flynn Group of Companies. As a liaison between our Strategic Clients and Service Departments, you will provide exceptional service information, answer inquiries, and resolve any emerging problems with accuracy and efficiency.
-
Customer Account Liaison
4 weeks ago
Mississauga, Ontario, Canada PLZ Aeroscience Corporation Full timeAt PLZ Aeroscience Corporation, we are committed to excellence in product stewardship and innovation, strong ethical standards, sustainable operations, and the development of our people. Whether at our manufacturing facilities or corporate headquarters, we prioritize health and safety and offer the support you need to create the career you want, through...
-
Client Services Liaison
1 month ago
Mississauga, Ontario, Canada beBee Professionals Full timeJob Title: Client Services LiaisonLocation: Mississauga, ONCompany: beBee ProfessionalsJob Description:beBee Professionals is seeking a Client Services Liaison to provide exceptional customer service to our clients. The successful candidate will be responsible for managing client inquiries, ensuring client satisfaction, and developing relationships with...
-
Customer Account Liaison
1 month ago
Mississauga, Ontario, Canada PLZ Aeroscience Corporation Full timeAt PLZ Aeroscience Corporation, we are committed to product stewardship and innovation, strong ethical standards, sustainable operations, and the development of our people. Whether at our manufacturing facilities or corporate headquarters, we prioritize health and safety and offer the support you need to create the career you want, through engagement,...
-
Sales and Service Liaison
2 weeks ago
Mississauga, Ontario, Canada Beneco Packaging Full timeAbout Beneco Packaging:We are a leading manufacturer of packaging solutions dedicated to providing exceptional customer experiences.Job Overview:The Sales and Service Liaison will be responsible for delivering top-notch service to our customers, ensuring their needs are met and exceeded. This role requires strong communication skills, product knowledge, and...
-
Customer Service Liaison
2 weeks ago
Mississauga, Ontario, Canada HK Electronics Ltd Full timeAbout the RoleHK Electronics Ltd is seeking a highly motivated and organized Client Care Specialist to join our team. This role will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service.Key ResponsibilitiesRespond to customer inquiries via phone, email, or in-personResolve customer complaints and concerns in a...
-
Customer Service Liaison
1 month ago
Mississauga, Ontario, Canada CAA Club Group Full timeJob SummaryWe are seeking a highly skilled Customer Service Coordinator to join our team at CAA Club Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our brokers and insureds.Key ResponsibilitiesProvide prompt, accurate, and friendly customer service to our brokers and insuredsRespond to...
-
Customer Service Liaison
2 weeks ago
Mississauga, Ontario, Canada CB Canada Full timeThis Customer Service Representative opportunity with CB Canada is perfect for someone who enjoys working in a dynamic, rapidly changing call center environment. If you possess excellent verbal and written communication skills, you might be the ideal candidate to build strong customer relationships.This is a hybrid role that involves managing calls,...
-
Customer Service Liaison
4 weeks ago
Mississauga, Ontario, Canada RS Breakers and Controls Full timeKey Responsibilities:Deliver exceptional customer experiences by providing in-depth knowledge of RS Breakers & Controls' products and services.Respond to customer inquiries via various communication channels in a timely and professional manner, ensuring clear and concise solutions.Resolve customer complaints and issues efficiently, providing accurate and...
-
Customer Service Liaison
1 week ago
Mississauga, Ontario, Canada Randstad Canada Full timeAbout the Role:We are seeking an experienced Customer Service Representative to join our team in central Mississauga.Responsibilities:- Assist clients with inquiries regarding shipping, guidelines, and products- Service clients by phone and email in both inbound and outbound capacities- Follow up on open orders with clients- Enter new orders into the system-...