Customer Service Liaison

1 week ago

Mississauga, Ontario, Canada Flynn Group of Companies Full time
Job Summary
As a Customer Service Representative at Flynn Group of Companies, you will act as a liaison between our Strategic Clients and Service Departments, providing service information, answering questions, and resolving emerging problems. Your role will involve managing a large volume of incoming requests, communicating with clients through various channels, and coordinating with internal Service Departments.

A Day in the Life
• Manage incoming requests from Strategic Clients electronically and/or by telephone
• Respond promptly to client inquiries and meet client timeframes
• Communicate with clients through online portals and other channels
• Identify problems that might arise from operations using ethical procedures and professional judgment
• Handle complaints, provide solutions, and follow up to ensure resolution
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Escalate requests and unresolved issues to designated resources as required
• Keep records of customer interactions, including inquiries, comments, and complaints

What We Offer
• Great perks and discounts
• Amazing benefits and RRSP matching program
• A great environment where teamwork is valued

Requirements
• 3+ years of related Customer Service experience
• Post-secondary education preferred
• Excellent verbal and written communication skills
• Computer literacy with proficiency in database and reporting tools
• Ability to multi-task, prioritize, and manage time effectively
• Proactive approach to anticipate tasks and challenges
• After-hours and weekend availability as required

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