Customer Service and Accounting Liaison

3 days ago


Mississauga, Ontario, Canada Thermo Fisher Scientific Full time

At Thermo Fisher Scientific, we are seeking a skilled Custome... service representative with strong accounting background to join our team as a Customer Service and Accounting Liaison.

About the Role

This role is designed for individuals who have 2+ years of call center or customer service experience and 2+ years of accounting experience. The ideal candidate will be fluent in both French and English, both written and oral, and proficient in Microsoft Office, including Word, Outlook, and Excel.

The salary for this position is estimated to be around $65,000 - $85,000 per year, depending on location and experience.

Key Responsibilities
  • Respond to and resolve internal and external customer requests and inquiries, including pricing, product availability, returns, and delivery.
  • Identify customer needs and determine appropriate course of action within established performance expectations and departmental procedures.
  • Interact with multiple departments, including Operations, Technical Support, Logistics, and Purchasing, to ensure timely and accurate shipment of products and issue resolution.
  • Evaluate various situations and address any concerns that may arise.
  • Document transactions and perform follow-up actions in accordance with departmental standard operating processes and procedures.
  • Stay abreast of new processes and initiatives within the company.
  • Analyze outstanding accounts for both accounts receivable and accounts payable.
Requirements
  • Fluently bilingual in French and English, both written and oral required.
  • High School Diploma or equivalent (GED) is required; College diploma or University Degree preferred.
  • 2+ years of call center or customer service experience.
  • 2+ years of accounting experience.
  • Proficiency in Microsoft Office, including Word, Outlook, and Excel.
Benefits

We offer a competitive salary range, benefits package, and opportunities for professional growth and development. As an equal opportunity employer, we value diversity and inclusion in the workplace.



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