Customer Service Coordinator
2 months ago
**About us**
**Overhead Door Company of Lethbridge/Calgary/Cranbrook** is a trusted distributor specializing in high-quality **residential and commercial Overhead Door Products**. With a legacy of excellence dating back to 1921, we pride ourselves on enhancing safety, security, and convenience in the places where people live, work, and go.
We are actively seeking **Customer Service Coordinators** to join our team at our **Lethbridge **branch.
**Responsibilities**:
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Enter work orders, perform data entry, and maintain accurate customer records
- Order Product required for work orders
- Schedule technicians and manage technician calendars
- Confirm appointments with our customers
- Collect payments from our customers
- Analyze our customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize customer satisfaction and company revenue
- Handle customer complaints and resolve issues effectively
- Follow up with customers to ensure their needs have been met
**Requirements**:
- 3 years of customer service experience
- Excellent phone etiquette and communication skills
- Strong problem-solving skills and ability to think quickly on your feet
- Proficient in data entry and computer skills
- Sales experience is a plus
**Why Join Us?**
- Be part of a team that values top-notch customer service
- Contribute to enhancing the lives of our community members
- We offer competitive pay and benefits package
Pay: $48,000.00-$52,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Lethbridge, AB T1H 5K9: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 3 years (required)
Work Location: In person
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