Customer Service Representative

4 months ago

Lethbridge, Canada BMO Financial Group Full time

230 13th Street North Lethbridge Alberta,T1H 2R7

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Salary**:
$33,850.00 - $43,500.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member

  • Customer Service Representative

    2 months ago

    Lethbridge, Alberta, Canada beBee Professionals Full time $30,000 - $45,000

    Job DescriptionbeBee Professionals in Lethbridge is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash,...

  • Customer Service Representative

    2 months ago

    Lethbridge, Canada Fix Auto - Lethbridge Full time

    **_Are you an Administrative Professional with exceptional customer service skills looking for an opportunity to be part of a great team in a busy collision center? _** **_Do you want opportunity to learn and develop so you can grow your career? _** If you answered yes, to any of these questions, Fix Auto is the place for you! We are looking for a...

  • Customer Service Representative

    7 months ago

    Lethbridge, Canada Firefly Solar Inc. Full time

    **Job Summary** Are you passionate about renewable energy and looking to make a significant impact on the environment? Do you thrive in face-to-face interactions and have a gift for generating genuine interest in solar energy solutions? If so, we have an exciting opportunity for you to join our top solar company in Western Canada as a Solar Sales...

  • Customer Service Representative

    2 months ago

    Lethbridge, Canada Firefly Solar Inc. Full time

    **Job Summary** Are you passionate about renewable energy and looking to make a significant impact on the environment? Do you thrive in face-to-face interactions and have a gift for generating genuine interest in solar energy solutions? If so, we have an exciting opportunity for you to join our top solar company in Western Canada as a Solar Sales...

  • Customer Service Representative

    4 months ago

    Lethbridge, Canada Firefly Solar Inc. Full time

    **Job Summary** Are you passionate about renewable energy and looking to make a significant impact on the environment? Do you thrive in face-to-face interactions and have a gift for generating genuine interest in solar energy solutions? If so, we have an exciting opportunity for you to join our top solar company in Western Canada as a Solar Sales...

  • Customer Service Representative

    4 days ago

    Lethbridge, Canada Domino’s Pizza Full time

    **Job Overview** A uniform is provided. Customer Service Representatives are expected to be presentable by following Domino’s personal image and grooming standards. **Responsibilities** - Respond to customer inquiries via phone, and in person in a timely and professional manner. - Provide accurate information about products to assist customers in making...

  • Customer Service Representative

    1 month ago

    Lethbridge, Canada BMO Financial Group Full time

    378 University Drive West Lethbridge Alberta,T1J 5C9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    3 months ago

    Lethbridge, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...

  • Customer Service Representative

    1 month ago

    Lethbridge, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...

  • Customer Service Representative

    3 weeks ago

    Lethbridge, Alberta, Canada Fedex Canada Full time

    About FedEx CanadaWe are a leading provider of transportation, e-commerce and business services. Our vision is to be the world's preferred logistics company.CompensationThe estimated salary for this position is between $40,000 and $60,000 per year, depending on experience.Job DescriptionThis is an interview position for a Customer Service Representative at...

  • Customer Service Representative

    6 months ago

    Lethbridge, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...

  • Customer Service Representative

    6 months ago

    Lethbridge, Canada Archer Daniels Midland Company Full time

    Lethbridge Canada Sales, Customer Service & Origination **Customer Service Representative** **Location** Lethbridge, Alberta **Position Type** Commercial **Salary** Full-Time, Non-Exempt **Compensation **This position offers a complete benefit package, retirement, health, life, vision and dental insurance **Pre-employment Requirement **Successful...

  • Customer Service Representative

    2 months ago

    Lethbridge, Canada Lethbridge County Full time

    **Overview** We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience. If you are...

  • Customer Service Representative

    24 hours ago

    Lethbridge, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Customer Service Representative

    4 weeks ago

    Lethbridge, Alberta, Canada Fedex Canada Full time

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our Station Team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring seamless operations.

  • Banking Customer Service Representative

    3 months ago

    Lethbridge, Canada CWB Financial Group Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: - Putting people first and building relationships with intention- Seeking out and embracing new ideas- Believing that how we do things is as important as what we do Role Specifications Location: Lethbridge, AB Put a new...

  • Customer Service Ambassador

    3 months ago

    Lethbridge, Alberta, Canada beBee Professionals Full time $35,000 - $45,000

    {"h1": "Customer Service Representative Opportunity","h2": "Provide Exceptional Service to Our Customers","p": "At beBee Professionals, we are seeking a dedicated and friendly Customer Service Representative to join our team in Lethbridge, Canada. In this role, you will be responsible for delivering exceptional service to our customers, addressing their...

  • Food Service Representative

    2 months ago

    Lethbridge, Alberta, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Food Service Representative to join our team at beBee Professionals in Lethbridge. As a Food Service Representative, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items to meet customer...

  • Customer Service Representative

    3 months ago

    Lethbridge, Alberta, Canada beBee Professionals Full time $30,000 - $45,000

    Job SummaryWe are seeking a highly skilled and customer-focused Cashier to join our team at beBee Professionals in Lethbridge. As a Cashier, you will be responsible for managing customer transactions, maintaining a clean and organized checkout area, and providing exceptional customer service.Key ResponsibilitiesProcess customer purchases and handle cash,...

  • Customer Service Representative

    7 months ago

    Lethbridge, Canada Speedy Glass Full time

    Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. Ready to tap into your best and drive your career forward? Automotive glass...