Reporting Analyst

7 months ago

Toronto, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Reporting Analyst. Could It Be You?
The Reporting Analyst will be responsible for employing best practices in Microsoft Power BI in the areas of dataset creation, data visualization, DAX and storytelling elements, that provide leaders within the Customer Service organization with the insights (dashboards, visualizations, insights, analysis) to make increasingly sophisticated decisions about the business.

What’s it like working as a Reporting Analyst at Questrade?
The Reporting Analyst will actively work with key stakeholders to gather detailed requirements and distill them into actionable plans to derive key insights using data from our Genesys and Salesforce platforms.

Need more details? Keep reading

**In this role, responsibilities include but are not limited to**:

- Lead discussions with various stakeholders to address and answer specific business questions, capture requirements and provide consultative guidance on solution/delivery and strategic options
- Employ, demonstrate and advocate best practices in the areas of dataset creation, data visualization and data storytelling using Microsoft Power BI
- Create unified datasets to support business needs by connecting and transforming data from different sources to provide comprehensive analysis and strategic insights.
- Demonstrate a sense of urgency and a strong commitment to achieving deadlines
- Consult with business units to assist with the preparation of opportunity assessments and business cases that will help rationalize project ideas to the project prioritization for the selection committees.
- Proactively identify opportunities for process improvement in line with business objectives

So are YOU our next Senior Analyst, Workforce Management? You are if you
- Have Bachelor’s Degree in Statistics, Mathematics, Business Analytics, or related fields
- Have 2+ years of strong PowerBI platform knowledge (DataSet Creation, Data Visualization, DAX), preferably in a contact centre environment.
- Have 2+ years related experience in Implementation of Value Adding Data Visualization Design and Best Practices.
- Demonstrated experience with business analytics, business intelligence (BI) tools, data retrieval techniques and analytics, including the ability to interpret data results/outcomes to support senior executive decision making.
- Have working knowledge of SQL query and Power query, involving large datasets and multiple data sources
- Are comfortable using Python
- Are expertise in distilling data into actionable business insights
- Are a team player and self-starter with great interpersonal skills and a solution-oriented attitude.
- Have strong leadership, communication and analytical skills

Additional kudos if you
- Have experience with Salesforce CRM
- Have experience using Genesys Cloud
- Have experience working in a contact center
- Have knowledge of Agile concepts including backlogs, sprints, and planning boards

Sounds like you? Click below to apply
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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

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