Data Reporting Analyst

3 months ago

Toronto, Canada Make-A-Wish Canada Rêves d'enfants Canada Full time

"The best prescription I've ever given is a wish."
- Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada

WHAT IS YOUR BIGGEST WISH?
Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you
Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.
“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on”
- Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
MISSION, VISION AND VALUES
Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.
Our values are Child-Focused, Integrity, Impact, Innovation, and Community.
WHAT’S IN IT FOR YOU?
- Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
- A collaborative team environment where you feel valued and inspired
- An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
- Annual vacation starting at three weeks & additional paid leaves
- Work/life balance and flexibility
- Hybrid working environment
- Employee Wellness Program
- Corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more

Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day
WHERE YOU COME IN
We are looking for a Data Reporting Analyst to join our team at Make-A-Wish Canada. Reporting to the Director of Business Applications, this role will be responsible for working closely with our mission, development, leadership and operations teams in understanding data needs and subsequently developing actionable and valuable intelligence from our data.
This role can be based in Toronto or Pickering and is a full-time, permanent, hybrid position.
WHAT YOU WILL DO
- Create, implement, and maintain standard reports, dashboards, and alerts to support business decision-making and efficient, accurate processing.
- Work closely with our business teams to develop segmentation and support enhanced personalized supporter journeys.
- Monitor and control data quality, resolve errors, and perform updates in the databases as necessary to ensure accuracy.
- Work closely with our governance team to analyze our data and influence how it is collected and reported in alignment with our organizational strategy.
- Track and analyse donor segmentation, engagement levels, campaign performance, and other important fundraising and marketing metrics to drive informed business decisions.
- Develop comprehensive, customized, and interactive drill-down dashboards and reports within the CRM environments and related platforms.
- Conduct comprehensive data analysis to identify patterns in attrition, donation trends, overall engagement and mission-related metrics.
- Develop processes and reports to monitor and control the quality of data and support the process of identifying issues when anomalies occur.
- Collaborate with business to prepare contact lists for communications supporting complex segmentation and preparing final files for loading into database as campaign members.
- Maintain expertise in our data model and standards. Support and train users in working with canned reports and adjusting for unique scenarios if required.
- Support administrative team in preparing ad hoc and mass updates to data to address issues, align to standards, and to support integration between data sources.
- Provide expertise and support to information management projects and regular support requests.
- Work with management to prioritize business and information needs and with departmental managers to outline the specific data needs for each business unit.
- Other duties as assigned.

WHAT YOU BRING
- Post-secondary education in Mathematics, Information Management, Computer Science or Statistics, or an equivalent combination of education, training and experience.
- 7+ years of work experience as a data or reporting analyst or in a related field.
- 5+ years of work experience in handling large data sets and relational databases.
- 3+ years of work experience developing metrics, reports, and dashboards in Salesforce.
- Proven experience in developing complex ana

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