Guest Service Agent

2 days ago


London, Canada Holiday Inn & Suites London Full time

An exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience required. Availability to work varied shifts is a must (Mornings, Afternoons, Evenings, Nights, Weekends and Holidays).

**Job Duties**:

- Provide exceptional customer service by going the extra mile for our guests
- Answer main phone line and transfer calls to the appropriate department
- Typical concierge duties such as giving directions
- Check guests in/out of hotel
- Accurate billing of individual accounts
- Respond to guest inquiries and requests, with diligent follow up procedures
- Handle escalated guest issues
- Enroll new members into the IHG Reward club loyalty program
- Cash handling
- Other duties as assigned

**Job Requirements**:

- Front-facing customer service experience required
- Post secondary education in Tourism/Hospitality programs or equivalent hospitality experience an asset, but not required
- Excellent customer service skills and manner
- Strong communication and interpersonal skills
- Ability to handle challenging situations with tact and diplomacy
- Able to work supervised or unsupervised
- Team player
- Knowledge of Opera PMS an asset, but not required
- Availability to work varied shifts is a must (Mornings, Afternoons, Evenings, Nights, Weekends and Holidays)
- Holiday Inn & Suites London complies with the recruitment-related accommodations for disabilities._

**Job Types**: Part Time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends

**Experience**:

- customer service: 1 year (preferred)

Work remotely:

- No

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 24-40 per week

**Salary**: $15.50-$17.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift

**Experience**:

- Hotel Guest Service: 1 year (required)

Work Location: One location


  • Guest Service Agent

    1 week ago


    London, Canada Delta Hotels by Marriott London Armouries Full time

    Job description **_Come join our dynamic hospitality team at the Delta Hotels by Marriott London Armouries! We are currently recruiting for a Full Time Guest Service Agent. Must be available days, evenings, weekends and holidays._** **_Overview of Position_**: - **Guest Service Agent**:_ Performs all duties to maximize guest satisfaction and a quality...

  • Guest Services Agent

    7 months ago


    London, Canada Homewood Suites by Hilton Full time

    Job Overview: We are seeking a friendly and professional Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. If you have excellent communication skills, enjoy working with people, and have a...

  • Guest Service Agent

    7 months ago


    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Service Agent

    7 months ago


    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Service Agent

    7 months ago


    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Service Agent

    7 months ago


    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Service Agent

    7 days ago


    London, Canada Comfort Inn London Full time

    Comfort Inn has a great work environment, we are a smaller hotel and close tight knit staff. It is very much a team oriented work force. Guest Service Agent Consistently offers professional, friendly, and engaging service. **Job Types**: Full-time, Part-time Part-time hours: 24 per week **Salary**: $15.75-$16.00 per hour **Benefits**: - On-site...

  • Guest Service Agent

    7 months ago


    London, Canada Delta St John Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! _ - We understand what it takes to be a part of something great. We will encourage you to bring your true self to...

  • Guest Service Agent

    7 months ago


    London, Canada Holiday Inn & Suites London Full time

    An exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London! Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience...


  • London, Canada Homewood Suites by Hilton Full time

    Job Overview: **Duties**: - Greet and welcome guests in a friendly and professional manner - Assist guests with check-in and check-out procedures - Handle guest inquiries, requests, and complaints promptly and courteously - Provide information about hotel facilities, services, and local attractions - Operate phone systems and handle reservations - Maintain...

  • Guest Service Agent

    7 months ago


    London, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Front Desk Agent

    6 days ago


    London, Canada Staybridge Suites London Full time

    Job description The Front Desk Agent will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times. **Responsibilities**: - Process guest check-ins and check-outs in a friendly and timely manner while following company standards. -...

  • Guest Service Manager

    7 months ago


    London, Canada NOA Hosptiality Full time

    '''Job Overview: We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional service and ensuring guest satisfaction. If you have a passion for hospitality and enjoy interacting with people from diverse...

  • Guest Service Agent

    6 months ago


    London, Canada DoubleTree by Hilton London Full time

    The DoubleTree by Hilton London is located in the heart of downtown London. This hotel is connected by a skywalk to the RBC place and is within a ten-minute walk away from the Covent Garden Market and Budweiser Gardens! The hotel has 323 rooms and suites, an onsite restaurant, a Starbucks, and 34,000 square feet in banquet and meeting spaces. This...


  • London, Canada Holiday Inn & Suites London Full time

    An exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London! Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience...

  • Guest Service Agent

    1 week ago


    London, Canada Best Western Plus Lamplighter Inn Full time

    Greeting guests upon arrival Register arriving guests and assign rooms Make Room Reservations Taking payments and checking out departing guests Review arriving reservations to ensure special request are met Ensuring payment has been guaranteed for reservations prior to registration Other Duties as assigned by management **Salary**: From $16.00 per...


  • London, Canada Best Western Plus Lamplighter Inn Full time

    Perform all check-in and check-out tasks - Book in person and phone room reservations - Inform customers about payment methods and verify their credit card data - Process cash, debit and credit transactions while balancing a float. - Review arriving reservations and making necessary preparations - Welcome guests upon their arrival and assign rooms - Provide...

  • Guest Service Agent

    7 months ago


    London, Canada Motel 6 London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Guest Service Agent

    3 months ago


    London, Canada Best Western Lamplighter Inn London Full time

    Responsibilities: - Provide exceptional guest service and handle any guest inquiries or issues - Ensure efficient check-in/check-out processes - Handle cash and credit card transactions accurately and efficiently - Maintain a clean and organized work environment Qualifications: - Previous experience in a hospitality or customer service role - Strong...

  • Guest Service Agent

    6 months ago


    London, Canada Hotel Metro Full time

    Hotel Metro is currently seeking a Part-Time Guest Services Representative for our upscale Boutique Hotel in Downtown London. Applicants must be professional, personable and must have a keen eye for details. Our team is expected to work in a fast paced environment, carry on conversation with guests from all over the world and work well with computers,...