Guest Services Agent

5 days ago


London, Canada Homewood Suites by Hilton Full time

Job Overview:
We are seeking a friendly and professional Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. If you have excellent communication skills, enjoy working with people, and have a passion for hospitality, we would love to hear from you.

**Responsibilities**:

- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and check-out procedures
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns in a timely and efficient manner
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure guest satisfaction
- Maintain a clean and organized front desk area

**Experience**:

- Previous experience in a similar role preferred but not required
- Familiarity with phone systems and front desk operations
- Strong customer service skills with the ability to handle difficult situations professionally
- Bilingual or multilingual skills are a plus
- Excellent phone etiquette and communication skills
- Knowledge of hospitality industry practices and standards

Application question(s):

- Are you legally eligible to work in Canada?

**Experience**:

- Guest Services: 1 year (preferred)

**Job Types**: Full-time, Part-time

**Salary**: $16.55 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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