Guest Service Agent

4 weeks ago

London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team.

**Responsibilities**
- Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
- Checks guests in and out of the Property accurately and in a timely manner.
- Handles guest enquiries and provides information on local attractions and gives directions as required.
- Takes reservations as required in the absence of the Reservations Supervisor.
- Answers all telephone calls in a professional friendly manner.
- Equips the front desk at the commencement of each shift with the adequate stationary and forms.
- Records guest comments for the information of the Front Office Manager.
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.

**Requirements**:

- Must be located in the London, Ontario region.
- Proven experience as front desk representative, agent or relevant position is an asset
- Familiarity with office machines (e.g. fax, printer etc.)
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- Reliable transportation
- **Must be able to work 35-40 hours per week**:

- **Available for all shifts; 7am-3pm, 3pm-11pm, 11pm-7am**:

- Available any day of the week including weekends and holidays

**Employee Perks**
- Associate room and food discounts to any Marriott hotel as well as significant friends and family rate discounts.
- Competitive Benefits Package

**Job Types**: Full-time, Permanent

**Salary**: From $15.50 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Hotel Front Desk: 1 year (required)

Work Location: In person

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