Guest Services Agent/night Auditor

6 months ago


London, Canada Homewood Suites by Hilton Full time

Job Overview:
**Duties**:

- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Operate phone systems and handle reservations
- Maintain a clean and organized front desk area
- Multilingual skills are a plus for assisting international guests

**Experience**:

- Previous experience in a front desk or guest service role is preferred
- Knowledge of hotel operations and guest services
- Excellent phone etiquette and communication skills
- Bilingual proficiency is advantageous for communicating with diverse guests
- Strong customer service orientation with the ability to resolve issues effectively

Join our team as a Guest Service Agent to contribute to creating memorable experiences for our guests.

**Job Types**: Full-time, Part-time

Pay: $16.55 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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