Guest Services Agent/night Auditor
6 months ago
Job Overview:
**Duties**:
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Operate phone systems and handle reservations
- Maintain a clean and organized front desk area
- Multilingual skills are a plus for assisting international guests
**Experience**:
- Previous experience in a front desk or guest service role is preferred
- Knowledge of hotel operations and guest services
- Excellent phone etiquette and communication skills
- Bilingual proficiency is advantageous for communicating with diverse guests
- Strong customer service orientation with the ability to resolve issues effectively
Join our team as a Guest Service Agent to contribute to creating memorable experiences for our guests.
**Job Types**: Full-time, Part-time
Pay: $16.55 per hour
Expected hours: 24 - 40 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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