Reception and Administration Assistant

3 weeks ago

Surrey, Canada B.C. Wildlife Federation Full time

The B.C. Wildlife Federation (BCWF) is currently seeking a full-time Reception / Administrative Assistant to work at our Surrey office. The Reception/Administrative Assistant is responsible for reception duties and is the first line of contact for our visitors and members both over the telephone and face-to-face. This integral role ensures that all operational activities in the office run smoothly with adequate supplies and completes administrative tasks in a timely manner. We are looking for a passionate and driven individual with a strong personal alignment with BCWF’s mission, goals, and values.

The office is conveniently located close to Hwy 1 and the Golden Ears Bridge. Standard hours of work are Mon-Fri, 8:00am - 4:00pm. Occasional evenings, weekends and/or extended hours will be required to accommodate activities and events.

**This position works in our office full time.** Compensation for this position is $18.50 per hour with a full and comprehensive benefits and vacation package upon completion of a 3-month probationary period.
- Our goal is to support a workforce that reflects the diversity of our community_**; **_women, Indigenous Peoples, racialized individuals_**, **_persons of diverse sexual orientation, gender identity or expression (2SLGBTQAI+), persons with disabilities, and others who may contribute to the diversity of our workforce, are encouraged to express their interest._

**Application**:
**Please include both a cover letter and resume.**

**Core Responsibilities**

**Reception**
- Welcomes visitors in person or on the telephone, answering or referring inquiries
- Facilitates the needs of all walk-in traffic related to BCWF programs including CORE, Membership, merchandise, and lottery tickets
- Handles incoming mail, shipping and receiving
- Liaises with all departments for mail, shipping, and other misc. office needs
- Maintains security and directs visitors by following procedures, monitoring logbook, and issuing visitor badges
- Maintains safe, clean reception and administration areas including common areas and warehouse

**Administration**
- Processes cash or credit transactions as well as merchandise orders and performs minor accounting duties related to reception
- Maintains all office equipment, including troubleshooting and making service calls
- Keeps an up-to-date directory of internal and external contacts
- Orders, replenishes, and keeps inventory of office supplies and materials
- Assists with Raisers Edge and Access database administration, including data entry, reports, queries, payment processing, membership renewals, etc.
- Facilitates filing and archiving of operational and financial files, in accordance with established procedures
- Assists with event planning and attends trade shows and outreach events when needed
- Other duties as assigned

**Competencies and Skills**

**Work Experience**:

- Minimum two years’ previous administration, reception, and customer service experience, preferably within a membership-based charitable, non-profit environment.
- Previous experience working with customer resource management (CRM) databases (ideally Raisers Edge and Access) is a plus, but not a requirement.
- Proficiency working in a Windows/Microsoft environment, including Word, Excel, Outlook, PowerPoint & Access, and Adobe Acrobat

**Knowledge, Skills, and Abilities**:

- Must have experience handling/managing cash and cash management/inventory systems
- Must adhere to policies regarding confidentiality, information security, privacy, and compliance
- Intermediate skills using a variety of computerized software packages such as Microsoft Office Suite (e.g., Excel, Access, PowerPoint, Outlook), related databases and other computer related systems and tools

Ability to:

- communicate clearly and concisely
- multitask in a busy office environment
- keyboard at 50 WPM
- work effectively, both independently and as part of a team
- effectively prioritize workload and meet deadlines
- maintain effective interpersonal and organizational skills
- maintain effective working relationships

**Education**:

- Post-secondary education or formal training in Office Administration and/or customer service (Certificate or Diploma preferred)

**Job Types**: Full-time, Permanent

**Salary**: From $18.50 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Reception/Administration: 2 years (required)

Work Location: In person

Application deadline: 2023-07-31

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