Tenant Relations Manager

2 months ago

Halifax, Canada Armour Group Full time

**Strong work ethic. Solution Oriented. Customer Service Driven.**
**Does this sound like you? If so, this position may be for you**

The Armour Group Limited is one of the leading real estate, hospitality, development and
construction companies in Atlantic Canada. With its dedicated team of professionals, The
Armour Group Limited continues a proud history of creating a sense of place in Nova Scotia
- carefully designing, developing, constructing and operating some of our region’s most iconic
buildings and businesses including Muir Hotel, Delta by Marriott Dartmouth, and Queens
Marque District. With more than 50 years of history locally, this family-owned firm remains
committed to a principled approach to development, ensuring that our work is environmentally
sustainable and integrated into the communities we serve. If you share our values and would
like to work with skilled professionals, Armour is presently seeking a** Tenant Relations Manager**.

Reporting to the Manager of Tenant Services, the Tenant Relations Manager will support Tenants
at assigned properties with any day-to-day support needed and providing excellent client service.

**As Tenant Relations Manager, you’ll get to**:

- Provides primary point of contact for all tenants in assigned portfolio
- Be aware of landlord and tenant obligations under lease
- Ensure tenant issues regarding maintenance and building systems are appropriately

raised with maintenance and Building systems teams.
- Ensure understanding of delay on any outstanding tickets and sharing info about the same

with tenants
- Ensure tenants are promptly advised of any issues impacting the building or their tenancy

in accordance with communications protocols.
- Plan any tenant recognition events
- Ensure any onsite administrators are properly trained and present a professional image

to tenants at all times.
- Ensure all SOP regarding tenant move in and move out are followed
- Monitor parking at their site ensuring revenue maximization of the same
- In the case of residential buildings supports leasing of vacant spaces by working with

marketing and leasing teams as appropriate
- Ensure all related expenditures are in line with the applicable budget.
- Complete at least weekly inspections of their applicable portfolio of buildings, ensuring

material issues are reported to the Director of Asset Maintenance and Director of Asset

Administration
- Provides point of Liaison between maintenance team and tenants when access t tenant

space is required.
- Ensures no contractor is provided access to tenant space unannounced or

unaccompanied.
- Works with maintenance team to ensure efficient turnover of residential units, as

applicable.
- Ensures any vacant spaces in their portfolio are properly prepared for any showings by

the commercial leasing team.

**What we’re looking for**:

- Educational background in Business Administration, Real Estate, or Hospitality.
- Previous experience working with commercial and residential tenants is an asset.
- Previous office administrative experience.
- Proficiency with Microsoft suites.
- Strong attention to detail and commitment to accuracy.
- Effective precise communication and problem-solving skills.

**What's in it for you?**
- Comprehensive benefits package including Health and Dental Benefits, LTD and Life

Insurance
- RRSP’s
- Paid vacation days
- Paid sick days
- Bonus potential
- Employee Assistance Program
- Continuing education support
- Opportunity for internal career growth
- Working along side a collaborative team of likeminded individuals

As Armour Group is a family organization, we value our employees and their well-being**. **If you
would like to join an organization at which you can have **work life balance, career growth, long**
**term job stability, and an opportunity to positively contribute to the Maritimes**, this position
may be for you

Qualified applicants are invited to submit their resume and cover letter to
The Armour Group is an equal opportunity employer. While we thank all applicants only those
selected for an interview will be contacted.

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