Office Coordinator

2 weeks ago

Montréal, Canada Paperman and Sons Full time

**Office Coordinator (Part-time - Friday & Sunday)**

**At Paperman & Sons, we are a family business that spans five generations. One of our core values is to treat our employees with the same compassion we do for all the families that come through our door.**

We are seeking a detail-oriented and compassionate Office Coordinator to join our funeral home team. As the Office Coordinator, you will play a crucial role in ensuring the smooth and efficient operation of our office and administrative processes. You will be responsible for managing various administrative tasks, coordinating with multiple parties This position requires excellent organizational skills, empathy, and the ability to handle sensitive information with professionalism and confidentiality.

**JOB RESPONSIBILITIES**

**Customer Service**
- Provide exceptional customer service to grieving families during their interactions with the funeral home
- Handle incoming calls with professionalism and empathy
- Ensures that information regarding all funeral-related services is obtained with accuracy and confirmed by multiple parties
- Communicates the required information to the relevant parties
- Supports coworkers when volumes are high

**Administration**
- Working closely with Directors to assist in the coordination of funeral arrangements
- Day-to-day clerical work as needed
- Organize and maintain physical and electronic files, ensuring accurate and up-to-date records
- Assist with the coordination of transportation for deceased individuals, including liaising with transport services and obtaining necessary permits
- Schedule appointments, coordinate meetings, and maintain the office calendar.

**Qualifications**
- High school diploma
- **Proficiency in French, written and verbal**:

- Previous experience in an office assistant role
- Ability to handle surges in work volume calmly
- Strong interpersonal and communication skills, with the ability to provide empathetic support to grieving families
- Excellent organizational skills and the ability to multitask and prioritize responsibilities
- Proficiency in using office software, such as Microsoft Office Suite or similar tools
- Ability to maintain confidentiality and handle sensitive information with discretion

**Working conditions**
- Work is performed in a shared office environment
- The volume of work can vary
- 24-hour turnaround time for funerals
- Ability to handle time pressure and prioritize

**Coordinateur(trice) de bureau (temps partiel - vendredi et dimanche)**

**Chez Paperman & Sons, nous sommes une entreprise familiale qui s'étend sur cinq générations. Une de nos valeurs fondamentales est de traiter nos employés avec la même compassion que nous le faisons pour toutes les familles qui franchissent nos portes.**

Nous recherchons un(e) Coordinateur(trice) de bureau attentionné(e) et compatissant(e) pour rejoindre notre équipe de pompes funèbres. En tant que Coordinateur(trice) de bureau, vous jouerez un rôle crucial dans le bon fonctionnement et l'efficacité de notre bureau et de nos processus administratifs. Vous serez responsable de la gestion de diverses tâches administratives et de la coordination avec plusieurs parties. Ce poste nécessite d'excellentes compétences organisationnelles, de l'empathie et la capacité à traiter des informations sensibles avec professionnalisme et confidentialité.

**RESPONSABILITÉS PROFESSIONNELLES**

**Service clientèle**
- Fournir un service clientèle exceptionnel aux familles endeuillées lors de leurs interactions avec la maison funéraire
- Gérer les appels entrants avec professionnalisme et empathie
- S'assurer que les informations relatives à tous les services liés aux funérailles sont obtenues avec précision et confirmées par plusieurs parties
- Communiquer les informations requises aux parties concernées
- Soutenir les collègues lorsque la charge de travail est élevée

**Administration**
- Travailler en étroite collaboration avec les directeurs pour aider à la coordination des arrangements funéraires
- Effectuer des tâches administratives au quotidien selon les besoins
- Organiser et maintenir les dossiers physiques et électroniques, en veillant à ce que les enregistrements soient exacts et à jour
- Aider à la coordination du transport des personnes décédées, y compris en communiquant avec les services de transport et en obtenant les autorisations nécessaires
- Planifier des rendez-vous, coordonner des réunions et tenir à jour le calendrier du bureau.
- Effectuer la demande du certificat de décès et mettre à jour les sites gouvernementaux requis

**Qualifications**
- Diplôme d'études secondaires
- Maîtrise du français, à l'écrit et à l'oral
- Expérience préalable dans un rôle d'assistant(e) de bureau
- Capacité à gérer les pics de volume de travail avec calme
- Fortes compétences interpersonnelles et de communication, avec la capacité de fournir un soutien empathique aux familles end

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