Bilingual Customer Experience Coordinator

5 months ago

Cambridge, Canada Blendtek Fine Ingredients Inc. Full time

**About Blendtek**

Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing their ideas to life.

**Position Summary**

Blendtek is hiring for a permanent full time Customer Experience Coordinator at our new blending and distribution facility located in Cambridge, Ontario. The role is a great opportunity for a new graduate, or someone looking to enhance their office skills and cultivate experience in customer service. We are looking for someone with a polished business acumen, a love for learning, and who takes ownership in their work.

**Essential Functions**
- Process orders and confirm deliveries with customers.
- Collaborate with cross-functional teams to develop solutions to customer needs/opportunities.
- Establish, develop, and maintain business relationships to generate new and existing customer business.
- Communicate price increases and other pertinent announcements with customers.
- Promote, sell, and secure orders from prospective / customers through a relationship-based approach.
- Greet all visitors & employees professionally and ensure they have signed in.
- Answer the phone for the company’s direct line and transfer accordingly.
- Monitor office supplies and place orders when necessary.
- Manage of office equipment
- Other job duties as assigned.

**Education Requirement**
- Completion of Secondary School

**Required Skills and Knowledge**
- French-speaking bilingual is an asset.
- 1 year experience in a customer service role
- Charismatic and can talk to anyone. You’re flexible and enthusiastic.
- Are organized, have a strong attention to detail, and consistently meet deadlines.
- Are self-motivated and able to work and thrive in an entrepreneurial environment.
- Can multi-task and prioritize workload in a fast-paced environment.
- Self-starter
- Demonstrate initiative, autonomy, and the ability to solve problems creatively.
- Have strong computer skills using Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint

**Working Conditions**
- Climate controlled office environment (desk/computer work).
- Large windows and natural lighting
- Ergonomic workstations - height adjustable desk and monitors

**Job Type**
- Permanent, Full-time

**Benefits**
- Dental care
- Extended health care
- Life insurance
- Vision care
- Monthly company events
- On-site parking
- Employee recognition program
- State of the art on-site gym
- Employee training program and education/certification reimbursement programs

**Ability to Commute/Relocate**
- Reliable transportation to commute or plan to relocate before starting work (required)

**Salary Range**
- From $40,000 per year

**Schedule**
- 8-hour shift
- 40 hours per week

**Work Location**
- One location - Cambridge, Ontario

**Accessibility Statement**

We are committed to employment equity and encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply. Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities.

**Job Types**: Full-time, Permanent

**Salary**: From $40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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