Customer Experience Specialist

2 weeks ago


Cambridge, Ontario, Canada CB Canada Full time
Customer Experience Specialist

At CB Canada, we are seeking a skilled Bilingual Customer Service Representative to join our team. This role is responsible for providing exceptional customer service and helping to elevate customer experiences.

Key Responsibilities:
  • Work closely with internal stakeholders to enhance customer experiences
  • Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics
  • Design marketing and engagement strategies for new products or services
  • Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication

Requirements:
  • Strong business writing skills, including the use of email correspondence
  • Collaboration with others is essential, as well as strong project management and problem-solving expertise
  • Strong technical skills including knowledge and experience with customer relationship management software (CRM)
  • Proven candidates who possess strong interpersonal, customer service, and communications skills

About CB Canada:

CB Canada is a leading provider of customer service solutions. We offer a range of services designed to help businesses improve their customer experience and drive growth.



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