Customer Experience Specialist
2 weeks ago
At CB Canada, we are seeking a skilled Bilingual Customer Service Representative to join our team. This role is responsible for providing exceptional customer service and helping to elevate customer experiences.
Key Responsibilities:
- Work closely with internal stakeholders to enhance customer experiences
- Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics
- Design marketing and engagement strategies for new products or services
- Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication
Requirements:
- Strong business writing skills, including the use of email correspondence
- Collaboration with others is essential, as well as strong project management and problem-solving expertise
- Strong technical skills including knowledge and experience with customer relationship management software (CRM)
- Proven candidates who possess strong interpersonal, customer service, and communications skills
About CB Canada:
CB Canada is a leading provider of customer service solutions. We offer a range of services designed to help businesses improve their customer experience and drive growth.
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