Customer Experience Representative

5 days ago

Cambridge, Canada Superior Propane Full time

Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding propane delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer support, generating orders and collaboratively working with and relaying information to the Delivery Coordinators and Credit and Collections specialists to assist in the efficient delivery propane and related services.

We are currently recruiting for Full Time positions out of our Cambridge and Calgary locations.

KEY ACCOUNTABILITIES
- Build positive, collaborative relationships with all points of contact including customers, team members and management.
- Ensure resolution of their question, issue or concern in a timely manner.
- Provide accurate and reliable delivery information to customers.
- Review customer account information during each call to ensure accurate and current data. Update system information as required and obtain any missing information as needed.
- Validate customer account information to ensure corporate compliance with Privacy Information guidelines.
- Escalate customer questions, concerns or issues as needed and facilitate the customer’s transition to a new internal contact to ensure resolution of their issue and ensure customer service standards are achieved and exceeded.
- Dispatch Delivery calls after hours.
- Ensure that any emergency or escalation has been resolved and delegated properly and that the appropriate emergency protocol has been followed.
- Document all customer phone calls to ensure that quality customer service is being provided.
- Situations that are outside standard guidelines are escalated to the Customer Experience Manager, the Delivery Manager or Service Manager.
- This role has an indirect impact on safety. Responsibilities include identifying and escalating possible safety issues or concerns to ensure immediate resolution.

QUALIFICATIONS
- Post-secondary degree or diploma or equivalent experience.
- One (1) year previous customer service experience, preferably in a telephone contact environment.
- Work collaboratively as a positive contributing team member, as well as independently.
- Exceptional Customer Service skills with strong organizational skills
- Excellent communication skills, both oral and written.
- Attention to detail required ensuring accurate capture of customer data, as well as comprehension of complicated and varying customer needs.
- Ability to multi-task, using several computer systems at once
- Computer literacy, specifically Microsoft Offices Outlook and Excel is required.
- Previous experience with ADDS or similar Billing/Ticketing system would be an asset.
- Flexible shift availability (available to work any shift between 6:00 a.m. to 11:00 p.m.) and weekends
- Bilingual (French/English) is an asset
- "Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at _
- to let us know how we can enhance your experience."_

  • Customer Experience Representative

    2 weeks ago

    Cambridge, Canada Superior Propane Full time

    **Customer Experience Representative** - Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding propane delivery of propane. The Customer Experience Representative will also be...

  • Customer Experience Representative

    3 weeks ago

    Cambridge, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About The Role Based out of our Value Buds Tri City Plaza location in Cambridge, ON, we are looking for experienced Part-time Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also...

  • Customer Experience Representative

    1 week ago

    Cambridge, Ontario, Canada Superior Propane Full time

    Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding propane delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional...

  • Customer Experience Representative

    1 day ago

    Cambridge, Canada Superior Propane Full time

    Superior Propane Customer Experience Representative - Contract From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast. General Information Location: Cambridge, Ontario, Canada Business Unit: Customer Experience Department: Superior Propane Date published: 10-May-2024 Ref #: ...

  • Customer Experience Representative

    1 month ago

    Cambridge, Canada Superior Propane Full time

    Superior Propane Customer Experience Representative - Flex Schedule From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast. General Information Location: Cambridge, Ontario, Canada Business Unit: Customer Experience Department: Superior Propane Date published: 10-May-2024 Ref...

  • Customer Experience Representative

    3 weeks ago

    Cambridge, Canada Superior Propane Full time

    Superior Propane Customer Experience Representative - Flex Schedule From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast. General Information Location: Cambridge, Ontario, Canada Business Unit: Customer Experience Department: Superior Propane Date published: 10-May-2024 Ref...

  • Customer Experience Representative

    3 weeks ago

    Cambridge, Canada Superior Propane Full time

    Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer...

  • Bilingual Customer Experience Representative

    3 weeks ago

    Cambridge, Canada Superior Propane Full time

    Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer...

  • Customer Experience Representative

    3 hours ago

    Cambridge, Canada Superior Propane Full time

    Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer...

  • Bilingual Customer Experience Representative

    1 week ago

    Cambridge, Ontario, Canada Superior Propane Full time

    Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer...

  • Bilingual Customer Experience Representative

    1 week ago

    Cambridge, Ontario, Canada Superior Propane Full time

    Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer...

  • Customer Experience Representative

    2 weeks ago

    Cambridge, Canada Superior Propane Full time

    Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer...

  • Bilingual Customer Experience Representative

    2 weeks ago

    Cambridge, Canada Superior Propane Full time

    Superior Propane Bilingual Customer Experience Representative - Contract From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast. General Information Location: Cambridge, Ontario, Canada Business Unit: Customer Experience Department: Superior Propane Date published: 10-May-2024 ...

  • Bilingual Customer Experience Representative

    3 hours ago

    Cambridge, Canada Superior Propane Full time

    R eporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer...

  • Customer Experience Representative

    1 week ago

    Cambridge, Ontario, Canada Indigo Books & Music Full time

    Company Description5 AM Availability RequiredDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities...

  • Customer Experience Representative

    1 month ago

    Cambridge, ON, Canada Superior Propane Full time

    Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Cambridge, Canada Ontario Mutual Full time

    Customer Service Representative **Salus Mutual Insurance Company has an exciting opportunity for an ambitious Customer Service** **Representative to join our growing team! **The Customer Service Representative will primarily be responsible for supporting agents in the Ridgetown and Blenheim offices by providing information to policyholders, completing...

  • Customer Experience Representative

    3 weeks ago

    Cambridge, Canada Indigo Books & Music Full time

    Company Description **5 AM Availability Required** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Customer Care Representative

    2 months ago

    Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: Cambridge, ON** **Compensation: $45,000-55,000 per...

  • Customer Care Representative

    2 weeks ago

    Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: Cambridge, ON** **Compensation: $45,000-55,000 per...