Customer Experience Ambassador

2 weeks ago


Cambridge, Ontario, Canada Indigo Books & Music Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our retail team, you will be responsible for creating a warm and welcoming environment for our customers, adding joy to their lives, and leveraging our products to tell stories.

Key Responsibilities
  • Create a positive and engaging customer experience through exceptional service and product knowledge
  • Develop and maintain a deep understanding of our products and services to effectively communicate their value to customers
  • Work collaboratively with colleagues to achieve sales goals and provide a seamless customer experience
  • Stay up-to-date on new products, promotions, and programs to provide customers with the latest information
  • Contribute to a safe and healthy work environment by following all safety protocols and procedures
Requirements
  • 5AM start availability required
  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset
About Indigo

At Indigo, we are committed to our communities, our customers, and each other. We believe that fostering diversity and inclusion brings out the full potential of our team members and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values the diverse backgrounds, experiences, and perspectives of our team members. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.



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