Laa-23-44 - Contact Centre Intake Officer (Part

5 months ago

Edmonton, Canada Legal Aid Alberta Full time

Legal Aid Alberta is seeking to fill two Part Time Permanent, Contact Centre Intake Officer positions in our downtown Edmonton office. This is a hybrid role; you will primarily be working remote from home with occasional days in the office. This position will appeal to someone who exudes empathy, thrives on challenges, possesses an exceptionally strong commitment to delivering high quality results, and aspires to make a difference. You will play an important role in the justice system, helping safeguard the legal rights of Albertans and bringing them closer to the resolution of their legal challenges.

Who you are
Working at Legal Aid Alberta means you are committed to upholding the principles of access to justice. You can empathize with people and have excellent communication skills, especially in tough situations. You are resilient and are committed to self-care. You are proficient at data entry, multitasking and staying organized to ensure integrity of records. You are an active listener and able to follow service delivery guidelines to deliver high quality service to our clients. You work best in a fast-paced environment and you’re always up for a challenge. You enjoy learning new things, solving problems, and can adapt to change quickly.

What you need to know about the role
- This is a hybrid role; you will primarily be working remote from home with occasional days working out of our downtown office.
- We support Albertans facing legal issues who are often times in distress. In addition to those calling from jail or a police station, we assist individuals in shelters, hospitals, treatment centers, young offenders’ centers, and mental health facilities.
- Callers may be dealing with emotionally charged situations, including criminal offences, domestic violence, child abduction, child welfare apprehensions, and refugee claims. Callers may be experiencing heightened emotional states, including fear, hopelessness, rage, self-harm, and conflict.
- We are committed to creating a work environment that promotes mental health and well-being.
- Call evaluations and metrics are utilized to help ensure a positive and uniform client experience, with team members receiving actionable feedback, coaching and support.

**Job Description**:
Reporting to the Manager, Client Intake Services, some of the key responsibilities include:

- Talking to clients on the phone to determine if they’re eligible for Legal Aid Alberta services.
- Referring clients to the appropriate legal team, based on established guidelines.
- Answering a high volume of calls professionally and efficiently in a call centre environment.
- Entering data and record keeping.
- Assisting clients with their repayment options.
- Developing your service skills through quality assurance feedback and contact centre monitoring.
- Contributing your ideas to further improve Legal Aid Alberta services.
- Ensuring the privacy of clients and dealing with sensitive data appropriately

**Qualifications**:
**Education and Experience**:

- To be successful in the role, you will have at least 2-3 years of work experience in jobs with a focus in customer service
- Working in an inbound call center environment will be considered as an asset
- You must have a high school diploma
- Post-secondary diploma will be an asset

**Knowledge and Skills**:

- Active listening, excellent communication skills and an ability to build rapport and convey empathy.
- Ability to manage diverse and high-volume calls while completing data entry simultaneously.
- High levels of accuracy and attention to detail.
- Ability to remain calm and be effective during challenging situations.
- Ability to adapt in a changing workplace.
- Problem solving attitude

What We Offer
Perks for working with us
- Full Time Salary Starting at - $3,539.16/month
- Hybrid work culture
- Monday through Friday schedule between 8 a.m. and 5 p.m.
- Three weeks paid vacation and two bonus days
- 12 paid statutory holidays
- Extended time off around the December holiday period
- Health and dental benefits
- RRSP with 7% employer match
- Extra cash (personal spending account) to spend on eligible expenses such as fitness services, tuition, green living, childcare needs, etc.
- Extra cash (health spending account) to cover additional health care costs
- Room to grow your career

How to Apply

**Requirements**:

  • Laa-24-26 - Contact Centre Intake Officer (Part

    5 months ago

    Edmonton, Canada Legal Aid Alberta Full time

    Legal Aid Alberta is seeking to fill four (4) vacancies for part-time permanent, Contact Centre Intake Officer (CCIO) positions in our downtown Edmonton office. This position will appeal to someone who exudes empathy, thrives on challenges, possesses an exceptionally strong commitment to delivering high quality results, and aspires to make a difference. Who...

  • Laa-24-10 - Manager, Client Intake Services

    6 months ago

    Edmonton, Canada Legal Aid Alberta Full time

    Legal Aid Alberta is seeking to fill a full-time, Manager, Client Intake Services position in our downtown Edmonton office. This position will appeal to an individual that likes to lead a winning team, take initiative, is client focused and exceptionally strong in delivering high-quality results. Who We Are As a publicly funded, non-profit organization,...

  • Laa-24-11 - Contact Centre Intake Officer (Full

    5 months ago

    Edmonton, Canada Legal Aid Alberta Full time

    Legal Aid Alberta is seeking to fill three Full-Time Permanent, Contact Centre Intake Officer positions in our downtown Edmonton office. This is a hybrid role; you will primarily be working remote from home with occasional days in the office. This position will appeal to someone who exudes empathy, thrives on challenges, possesses an exceptionally strong...

  • Laa-23-63 - Policy Advisor

    6 months ago

    Edmonton, Canada Legal Aid Alberta Full time

    Short Description Legal Aid Alberta is seeking to fill a full time, Policy Analyst in our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. Who You Are Working at Legal Aid Alberta means you care about people and empathize with...

  • Laa-23-45 - Certificate & Tariff Officer

    6 months ago

    Edmonton, Canada Legal Aid Alberta Full time

    Legal Aid Alberta is seeking to fill a full-time permanent Certificate & Tariff Officer position our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. The position requires high degree of interpersonal and coordination skills....

  • Intake Coordinator

    6 months ago

    Edmonton, Canada Kapown Rehabilitation Centre Full time

    **Who We Are** Kapown Rehabilitation Centre has been a Centre of holistic treatment of addictions for more than 25 years. Each of our 300 clients a year are treated with the utmost respect and are provided a comprehensive evidence-based program in which to find new direction in their lives and healing from their addictions. We help individuals find the...

  • Intake Officer

    6 months ago

    Edmonton, Canada Métis Nation of Alberta Full time

    **Intake Officer** Location: Métis Nation of Alberta Provincial Office (11738 Kingsway NW, Edmonton, AB) Position Status: Full Time (40 hrs per week), Permanent **The Organization** **The Opportunity** **Key Responsibilities** - Conduct an initial assessment to ensure that the applicant has all mandatory documents prior to commencing the citizenship...

  • Intake Worker

    2 months ago

    Edmonton, Canada ASSIST Community Services Centre Full time

    **About ASSIST**:ASSIST Community Services Centre has provided settlement support to newcomers since 1977. Our Language Instruction for Newcomers to Canada (LINC) program is a federally funded program providing immigrants and refugees with the English language and cultural skills necessary for life in Canada. We offer a variety of full-time and part-time...

  • Intake & Resolution Officer

    6 months ago

    Edmonton, Canada College of Physicians & Surgeons of Alberta Full time

    As the first point of contact for complainants, the **Intake & Resolution Officer (IRO) **explains the complaints process to complainants and answers any questions they may have about the process. When a complaint is complete, the IRO summarizes and categorizes it according to CPSA’s procedures. IROs are also responsible for facilitating resolution of...

  • Laa-24-27 - Business Quality Advisor

    5 months ago

    Edmonton, Canada Legal Aid Alberta Full time

    Legal Aid Alberta is seeking to fill a full-time permanent, Business Quality Advisor position in our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. You will play an important role in the justice system helping some of...

  • Coordinator, Intake and Referral

    6 months ago

    Edmonton, Canada Boyle Street Community Service Ltd Full time

    **INTAKE AND REFERRAL COORDINATOR** **Full-Time Permanent Position** **Hours: Monday - Friday, 8 AM - 4 PM** “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created, and, through healing, health restored.” Reports to the Senior Manager, Community Centre. The Intake and Referral Co-Ordinator is responsible for...

  • Laa-24-50 - Facilities & Finance Administrator

    2 months ago

    Edmonton, Canada Legal Aid Alberta Full time

    Legal Aid Alberta is seeking to fill a full time permanent, Facilities and Finance Administrator position in our Downtown Edmonton office. This position is a unionized role and will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. **Who We Are**: As a publicly funded,...

  • Laa-24-50- Facilities

    2 months ago

    Edmonton, Canada Legal Aid Alberta Full time

    Legal Aid Alberta is seeking to fill a full time permanent, Facilities and Finance Administrator position in our Downtown Edmonton office. This position is a unionized role and will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. **Who We Are**: As a publicly funded,...

  • LAA-24-53 - Executive Director, Information Technology

    1 month ago

    Edmonton, Canada Legal Aid AB Full time

    LAA-24-53 - Executive Director, Information TechnologyLegal Aid Alberta is seeking to fill a permanent full time Executive Director, Information Technology role in our Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results.Who We AreAs a...

  • Laa-24-23 - Appellate Counsel

    6 months ago

    Edmonton, Canada Legal Aid Alberta Full time

    Legal Aid Alberta is seeking to fill a full-time, Appellate Counsel (Criminal) in our downtown Edmonton office. This position will appeal to an individual who likes to take initiative, is client-focused and is exceptionally strong in delivering high-quality results. Who We Are As a publicly funded, non-profit organization, Legal Aid Alberta provides...

  • Intake and Information Coordinator

    5 months ago

    Edmonton, Canada Brain Care Centre (BCC) Full time

    *About Us: *Brain C e Centre (BCC) exists to give hose impa - d by acquir - brain injury the sup - ts they need - overcome l - tations, re onnect, r - ild, and rive in the community. BCC is a registered c itable not-for-profit organizati on and serves the spectrum of brain injury from mild to severe. *Role: *Reporting to the Program Manager, Services,...

  • LAA-24-53 - Executive Director, Information Technology

    1 month ago

    Edmonton, Canada Legal Aid Alberta Full time

    Legal Aid Alberta is seeking to fill a permanent full time Executive Director, Information Technology role in our Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. Who We Are As a publicly funded, non-profit organization, Legal Aid...

  • Intake Coordinator

    5 months ago

    Edmonton, Canada Kids Without Limits Inc. Full time

    **KIDS WITHOUT LIMITS IS HIRING!** Kids Without Limits supports parents and guardians of children with autism and/or other developmental delays, by coordinating temporary relief and the opportunity to take a break from the demands of daily care of their loved ones. The support we provide enables children to have meaningful and successful lives in their...

  • Intake Coordinator

    6 months ago

    Edmonton, Canada Kids Without Limits Inc. Full time

    **KIDS WITHOUT LIMITS IS HIRING!** Kids Without Limits supports parents and guardians of children with autism and/or other developmental delays, by coordinating temporary relief and the opportunity to take a break from the demands of daily care of their loved ones. The support we provide enables children to have meaningful and successful lives in their...

  • Intake Coordinator

    5 months ago

    Edmonton, Canada Bent Arrow Traditional Healing Society Full time

    **Intake Coordinator** The Family Resource Network offers a wide range of cultural programming for children and their families, aligning with both the principle-based practices and the Well-being and Resiliency Framework (2019). Bent Arrow’s Centre or Hub will provide prevention and early intervention support to Indigenous families in...