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Call Centre Agent

4 weeks ago

Ottawa, Canada Ready Loans Full time

**Overview**
We are seeking a motivated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries.

**Duties**:

- Handle inbound and outbound customer calls professionally
- Provide accurate information about products or services
- Utilize sales techniques to upsell products or services
- Conduct data entry and maintain customer records
- Assist customers in multiple languages, including English and Spanish
- Analyze customer needs to offer tailored solutions
- Maintain a high level of phone etiquette and professionalism

**Skills**:

- Excellent communication skills to effectively interact with customers
- Ability to multitask and navigate computer systems efficiently
- Fluency in English; proficiency in Spanish is a plus
- Strong analytical skills to understand customer requirements
- Sales experience preferred but not required
- Bilingual or multilingual capabilities are advantageous

Pay: $18.00-$20.00 per hour

Additional pay:

- Commission pay
- Overtime pay

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person