Technical Support Medical

3 weeks ago

Ottawa, Canada Best Theratronics Ltd. Full time

**TECHNICAL SERVICE REPRESENTATIVE**

**LOCATION - OTTAWA, ON**

**STATUS - FULL TIME**

Best Theratronics Ltd. is a Canadian company of TeamBest. We became a member of the

Best family in May 2008. We manufacture external beam therapy units and self-contained blood irradiators. We have created a new product line of cyclotrons (B14p, B35p and the B70p) for radioisotope production. The team brings with it a diverse range of knowledge from around the world. TeamBest is driven by one primary goal - to provide the best products and services to customers.

**KEY RESPONSIBILITIES**:
Reporting to the Manager, Technical Services the incumbent will have the following responsibilities:

- Performs installation, maintenance and repair of Best Theratronics products worldwide.
- Removes and installs systems
- Trouble shoots and diagnoses technical problems on-site and over the phone.
- Supervises sub-contractors that are required to provide support to carry out site preparations, installation, systems integration, repair and maintenance and removal of systems.
- Provide user operator training.
- Preparation of detailed service reports and complete documentation in accordance with company SOP’s and regulatory requirements.
- Become Nuclear Energy Worker.

**SKILLS AND QUALIFICATIONS**:

- Must have completed a recognized **Mechanical** or **Electrical** technologist diploma or have a trade’s license plus significant experience as either a **Millwright** or an Electrician.
- Must be able to perform electrical/mechanical trouble shooting and improvisation skills with technical equipment.
- Read and understand mechanical drawings, electrical schematics, wire and diagnose electrical equipment.
- Must have security clearance or ability to acquire one
- **Must be able to lift over 50lbs and be able to work in confined areas**.
- Communicate effectively both orally and in writing with customers to co-ordinate all service work and training. Manage relationships with various inspectors from nuclear, medical devices and healthcare regulatory agencies.
- Field experience in customer service. International field experience in customer service would be an asset.
- Experience in X-Ray equipment and repair would by highly desirable.
- **May be required to spend approximately 160-180 days out of the country working time**

**at customer sites, possible 2 - 3 weeks at a time. In addition, travel on short notice as**

**well as travel on some weekends and holidays will be required.**
- Must be able to work under tight timelines.
- Multilingual skills would also be desirable

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ottawa, ON K2K 0E4: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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