Technical Support Representative

1 month ago

Ottawa, Canada Best Theratronics Ltd. Full time

**TECHNICAL SERVICE REPRESENTATIVE**

**LOCATION - OTTAWA, ON**

**STATUS - FULL TIME**

Best Theratronics Ltd. is a Canadian company of TeamBest. We became a member of the Best family in

May 2008. We manufacture external beam therapy units and self-contained blood irradiators. We have created a new product line of cyclotrons (B14p, B35p and the B70p) for radioisotope production. The team brings with it a diverse range of knowledge from around the world. TeamBest is driven by one primary goal - to provide the best products and services to customers.

**KEY RESPONSIBILITIES**:
Reporting to the Manager, Technical Services the incumbent will have the following responsibilities:

- Provide onsite and/or over the phone second level support for troublesome units
- Guide our customers through the resolution of their issues and determine follow-up actions.
- Document incoming calls and track to case completion.
- Prepares annual Trend Analysis report at the end of the year for assigned product lines
- Trouble shoots and diagnoses technical problems on-site and over the phone.
- Prepares and lead technical services design changes when necessary
- Provide user operator training and general maintenance information when required.
- Preparation of detailed service reports and complete documentation in accordance with company SOP’s and regulatory requirements.
- Manages unit history MS access based database
- Identify parts for quotations
- Review and ascertain site readiness for New unit installation
- Become Nuclear Energy Worker.

**SKILLS AND QUALIFICATIONS**:

- Must have completed a recognized mechanical or electrical technologist diploma or have a trade’s license plus significant experience as either a Millwright or an Electrician.
- Must be able to perform electrical/mechanical trouble shooting and improvisation skills with technical equipment.
- Read and understand mechanical drawings, electrical schematics, wire and diagnose electrical equipment.
- Must have security clearance or ability to acquire one
- Communicate effectively both orally and in writing with customers to co-ordinate all service work and training. Manage relationships with various inspectors from nuclear, medical devices and healthcare regulatory agencies.
- Field experience in customer service. International field experience in customer service would be an asset.
- Experience in X-Ray equipment and repair would by highly desirable.
- Must be able to work under tight timelines.
- Multilingual skills would also be desirable

**Salary**: $25.00-$35.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON K2K 0E4: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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