Technical Support Advisor

3 weeks ago

Ottawa, Canada The Group Master Full time

**Master, for over 70 years**
We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States.
**A Great Place To Work**
At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.

The incumbent will have the primary responsibility to provide technical after sales service and training to HVAC&R customers.

**What you will accomplish with us**:
Assist customers in trouble shooting of HVAC&R equipment. This assistance will be through visits to the job site and by phone.
Manage labour and material claims to Master from customers.
Act as technical resource to Master Group Inc. office staff.
Work with the supplier and customers to find solutions to technical issues on job sites.
Prepare and provide technical training and fulfill the objectives given by the sales director.
To represent Master Group Inc. at all times while interacting with internal and external customers and building owners.
Proficiency in English and French (or willingness to learn) (frequent interactions in English with Master employees and suppliers based in our offices in Ontario, Western Canada and Maritimes, and interactions in French with suppliers and employees in our local offices in Montreal and Ottawa).

**What You Bring to Our Team**:
Trouble shooting mechanical HVAC&R equipment and controls
At ease presenting on technical material with Microsoft Power Point in front of a groupCollege diploma from technical school in HVAC&R related field and related experience
Knowledge of MS Office software
Proficient in trouble shooting mechanical equipment controls
Proficient in interpreting electrical wiring diagrams
Comfortable reading building mechanical plans
Valid driver’s licence
G1/G2 and 313A/313D

**Competitive Benefits: In addition to a rewarding career within our team, we offer**
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy

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