Technical Support Specialist
Found in: Talent CA 2 C2 - 7 days ago
Fortinet is looking for Technical Support Engineers to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities
- •Provide direct technical web and telephone support to Fortinet customers including •Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox •Collection, analysis and change recommendations of configuration information •Collection and analysis of customer network information •Collection and initial analysis of packet trace information •Recommend corrective actions based on analysis •Provide customer education where needed due to gaps in networking, product knowledge etc... •Consultation of technical documentation, bulletins and release notes for known problems •Reproduction of customer environments on lab equipment •Follow up on technical cases including proper escalation and management of the case until case closure. •Manage customer communications and expectations until the closure of each case
Job Skills Required
- •Experience in a technical support role in a networking/security company or equivalent education •Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VoIP, messaging
-
Technical Support Specialist
Found in: Talent CA C2 - 1 week ago
Ottawa, Canada Home and Community Care Support Services Full timePosition Summary: Under the direction of the Manager, Network and IT Services, the Technical Support Specialist provides Home and Community Care Support Services (HCCSS) Champlain end-users with hardware and software support and resolves routine operational problems. In addition, the Technical Support Specialist provides tutorial sessions and...
-
Technical Support Specialist
Found in: beBee jobs CA - 1 week ago
Ottawa, Ontario, Canada DNSnetworks Corp Full timeSalary: 60-70kDNSnetworks is looking for an experienced Level 2 - technical support engineer who thrive on tackling diverse challenges in unique environments. Working in teams, the ideal candidate will directly contribute to operations via the timely delivery of technical solutions in support of the service delivery and operations team. You will have the...
-
Technical Support Specialist, Helpdesk
2 days ago
Ottawa, Canada Defence Construction Canada Full timeThe Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing...
-
Technical Support Specialist, Helpdesk
3 days ago
Ottawa, Canada Defence Construction Canada Full timeThe Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing...
-
Technical Support Specialist, Helpdesk
Found in: Talent CA C2 - 2 weeks ago
Ottawa, Canada Defence Construction Canada Full timeThe Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing...
-
Technical Support Specialist, Helpdesk
2 days ago
Ottawa, Canada Defence Construction Canada Full timeThe Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing...
-
Technical Account Support Specialist
1 week ago
Ottawa, Canada Solink Full time**Technical Account Support Specialist** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A...
-
Technical Support Specialist, Helpdesk
Found in: Jooble CA O C2 - 2 days ago
Ottawa, ON, Canada Defence Construction Canada Full timeThe Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing...
-
System Support Specialist
5 days ago
Ottawa, Canada ALT Technical Full time**Your Responsibilities** - Respond to monitoring alerts and customer initiated tickets - Troubleshoot and find resolutions to complex technical problems - Escalate all Critical/High issues to designate support team within SLA guidelines - Document, track and monitor the problem to ensure timely resolution - Demonstrate an excellent Customer Service Skills...
-
Technical Support Specialist
4 days ago
Ottawa, Canada Entrust Datacard Full timeCareer Growth, Flexibility and Collaboration! Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!! The Company: Entrust relies...
-
System Support Specialist
2 weeks ago
Ottawa, Canada Starbeamsystems Full timeStarbeam Systems is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...
-
System Support Specialist
7 days ago
Ottawa, Canada Starbeamsystems Full timeStarbeam Systems is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...
-
System Support Specialist
6 days ago
Ottawa, Canada Starbeamsystems Full timeStarbeam Systems is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...
-
Technical Simulations Specialist
4 days ago
Ottawa, Canada Queensway Carleton Hospital Full time**General Posting Information** **POSITION**: - Technical Simulations Specialist**DEPARTMENT**: - Nursing Professional Practice**CONDITIONS**: - Temporary Full-time for approximately twelve (12) months**SHIFTS**: - Days - **WAGE RANGE**: - Scale Minimum Maximum NONU $32.63/hr $39.19/hr**SUMMARY**: Under the direction of the Nursing Professional...
-
Technical Support Specialist
7 days ago
Ottawa, Canada FreeBalance Full time**Main responsibilities**: - Analyze customer issues and requirements and facilitate solutions; - Analyze technical requirements and tailor software solution using FreeBalance software; - Learn and understand clients’ current technical environment and recommend possible modifications to ensure optimum integration with FreeBalance’s products/solutions; -...
-
System Support Specialist
Found in: Jooble CA O C2 - 7 days ago
Ottawa, ON, Canada Starbeamsystems Full timeStarbeam Systems is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office. As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...
-
Spécialiste Support Logiciel
Found in: Jooble CA O C2 - 7 days ago
Ottawa, ON, Canada Starbeamsystems Full timeStarbeam Systems is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office. As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...
-
Technical Materials Specialist
Found in: Talent CA C2 - 1 week ago
Ottawa, Canada PAL Aerospace Full timeAirPro SAR Services is currently looking for a Technical Materials Specialist to join our team in Ottawa, Ontario, Canada. AirPro is a joint venture between Airbus Defence and Space and PAL Aerospace , fully dedicated to the successful operation of Canada’s Fixed Wing Search and Rescue Aircraft Replacement (FWSAR) programme. AirPro provides day...
-
Desktop Support Specialist
1 day ago
Ottawa, Canada SIRVA Full timeRole Overview As a Desktop Support Specialist, you will work in a hybrid environment in our Ottawa office contributing to Sirva’s success by being responsible for the deployment, support and management of end user computing technology including desktops, laptops, printers, phones, VC units, mobile devices, and peripherals. The position puts a strong focus...
-
Network Support Specialist
1 day ago
Ottawa, Canada DNSnetworks Corp Full timeThe technical support engineer's main responsibilities: - Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues. - Provide recommendations to enhance IT systems and services. - Support, administer, configure, and install software and hardware products and systems. -...