Spécialiste, support technique/Technical Support Specialist

3 weeks ago

Ottawa ON, Canada RPMGlobal Full time

Language Requirement:
The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing devices. The incumbent also provides support to the Technical Specialist, Information Technology.
Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
Support the Systems Specialist with respect to firewalls, servers and network issues
Ensure quality standards are met, in line with corporate expectations
Work on projects resulting from research or work on assigned projects
Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
Best practices, methods, trends and legislation in IT
Network administration and Microsoft programs
Project and risk management principles
Minimum: college diploma in computer science and/or two years’ relevant experience, or the equivalent

Use computer programs to develop documents and access databases
Apply project and risk management techniques
Typical office environment with occasional travel

In your role as Technical Support Specialist, Helpdesk your package is valued at 25% to 30% of your salary.
100% employer-paid annual sick leave, health and dental premiums, and life, accidental death, and short- and long-term disability insurance
$750 Health Care Spending Account (for some medical expenses that aren’t covered under provincial plans or our standard insurance plan)
Hybrid workplace options including $400 allowance every two years to support work-from-home options
To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada.For more information about obtaining a security clearance, please review the Standard on Security Screening .
Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community. DCC is an equal opportunity employer and will consider all requests for accommodation based on a medical contraindication, religion or another prohibited ground for discrimination under the Canadian Human Rights Act .

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