Technical Support Rep, Intermediate

4 weeks ago

Ottawa, Canada N-able Full time

Why N-able:
IT doesn’t get better than this N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference

What You'll Do:

- Combine technical knowledge and an ability to solve problems using enhanced soft people skills to provide an excellent support experience to our N-able partners
- Use cross functional collaboration to provide the best response possible to our partners
- Maintain and continue to develop in-depth knowledge of N-able products and services
- Use our incident management system combined and your ability to prioritize incidents and manage the load in line with our Service and Experience Level Objectives
- Adhere to security best practices and processes.

The week:

- Rotational shifts covering: Monday-Friday 7 am - 7 pm
- As a 24x7x365 organization, incoming call rotation, shift work, holidays, weekends and on-call responsibilities may be required.

What You'll Bring:

- Technical degree/diploma or relative experience
- Exceptional troubleshooting skills with an understanding of technical support principles and an ability to troubleshoot moderate to highly complex issues
- Solution Focused with excellent soft skills, hunger to improve technical knowledge throughout your career
- Effective listening and ability to communicate professionally, both verbally and written, in English
- Proficient in Windows Server operating systems, AD, file structure, registry, and event logs
- Understanding of networking and security concepts
- Knowledge in SQL, Cloud Services (Azure / AWS), Linux server, MacOS is a plus.

Purple Perks:
**What do we offer you?**
- Medical, dental and vision - for employee, partner, and children
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Pension Plan with company-contribution
- Employee Stock Purchase Program
- Discounted gym access at several local facilities
- Company-wide 'No Meeting' Days
- FuN-raising opportunities as part of our giving program
- N-ablite Learning - custom learning experience as part of our investment in you
- The Way We Work - our hybrid working model based on trust and flexibility

About N-able:
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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