Front Desk Receptionist
3 weeks ago
**DO NOT CONTACT THE SPA TO ENQUIRE ABOUT YOUR APPLICATION**
Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe Japanese-style grooming services, including haircuts, shaves, hand and foot repairs and shoeshine services, in a stylish and enjoyable environment dedicated to men. The day spa offers clients a holistic approach to beauty in achieving a balance between the mind, body and skin. It is catered to both men and women and offers high-end, natural Japanese skincare products which are from the Myufull line of products directly from Japan. Oo Spa is the first North American open concept, self-serve beauty spa and ultra-luxe Barber shop of its kind.
**Spa Concierge Position**:
**Applications will only be considered if submitted through the proper channels.**
**Role Duties and Responsibilities**
- Must provide excellent customer service with a high attention to detail
- Must engage customers in a genuine fashion to learn about their needs and provide customized solutions and offerings for them
- Must have a track record of providing luxury gold standard customer service and align with the company values and branding
- Managing the scheduling of all staff in a manner to reduce excess staffing costs
- Manage vendors and manage monthly membership programs (including reporting) related to products, promotions, and services
- Coordinate systems and manage all client reviews, surveys, and concerns so that they are addressed within a 24-hour period or less
- Builds positive and effective relationships and partnerships with fellow employees, colleagues, supervisor, and clients
- Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies
- Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks
- Emphasis and priority set on Product, Membership, and Service sales
- Reschedule and follow up patients that do not show up for appointments
- Oversight of VIPs and relationship building with High Value guests
- Open and close cash drawer
- Welcome and provide a personalized greeting for each client that enters the spa.
- Assisting with inventory oversight and product display in Spa
- Signing for all deliveries
- Manage overall cleanliness & maintenance of Spa
- Outbound calling of all leads
- Utilizing the CRM system to know which beverage each client usually likes, the appointment they are attending for, and providing the client with the warmest of greetings.
- Greeting clients via the incoming telephone calls and providing knowledgeable information about the products and services available
- Utilizing the CRM system to efficiently manage all appointments
- Assist guests in choosing the right products and memberships based on their needs
- Emphasis and priority set on Product, Membership, and Service sales
- Open and closing duties, including any next day preparation
- Reschedule and follow up with guests that do not show up for appointments
- Proven leadership ability. Understands leading by example in all aspects of the role
- Must be comfortable with multiple roles
- Stay current on industry standards, best practices, and trends, and develop service menus and treatment protocols
**Prior Experience Requirements**:
- Similar role, more than 5 years
- High-end hotel experience and/or luxury spa experience is a must.
- Exceptional communication skills, both verbal and written
- Comfortable with multiple software systems
- Education/Experience in business development, social media, and/or marketing would be an asset
**Job Type**: Part-time
Pay: $20.00-$25.00 per hour
Expected hours: 20 - 25 per week
Additional pay:
- Bonus pay
- Overtime pay
- Tips
**Benefits**:
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- sales: 4 years (required)
- Customer service: 5 years (required)
- spa concierge: 4 years (required)
**Language**:
- English (required)
Work Location: In person
Application deadline: 2024-10-31
Expected start date: 2024-11-18
-
Front Desk Receptionist
6 months ago
Vancouver, Canada Roland Kym Full time**Keller Williams Realty Vancentral is looking to add an enthusiastic person with Real Estate Reception Experience to our full time front desk staff in-person.** **Why choose us?** We have an Amazing Team at **Keller Williams Realty Vancentral**! Our staff are extremely friendly and team oriented, working well together and backing each other up. They enjoy...
-
Front Desk Receptionist
2 months ago
Vancouver, Canada Swan Pilates Ltd. Full timeOverview: **Duties**: - Greet and welcome guests by opening door as soon as they arrive at the studio - Direct visitors to the appropriate person. - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material - Receive, sort, and distribute daily mail/deliveries - Maintain...
-
Front Desk Receptionist
5 months ago
Vancouver, Canada VSA Art and Design Studio Full timeVSA Art and Design Studio has provided art lessons for children, teens and adults for over 15 years. Our team is committed to improving visual art education and raising youth interest in the arts. In a warm and welcoming setting, students will learn fundamental drawing skills and discover the joy of creating! We are looking for someone passionate in client...
-
Front Desk Receptionist
3 months ago
West Vancouver, Canada Oxgen Yoga & Fitness - West Vancouver Full timeW E ' R E H I R I N G ! **NOT YOUR TYPICAL YOGA STUDIO!** Oxygen Yoga & Fitness is the fastest growing Yoga and Fitness Studio in Canada! Born on Canada’s West Coast in 2011 and doubling studios year after year! 100+ studios across Canada & now in U.S.A! Modern, Revolutionary & Boutique - Oxygen Yoga and Fitness offers variety & unique classes for all...
-
Front Desk Receptionist
5 months ago
West Vancouver, Canada Oxgen Yoga & Fitness - West Vancouver Full timeW E ' R E H I R I N G ! **NOT YOUR TYPICAL YOGA STUDIO!** Oxygen Yoga & Fitness is the fastest growing Yoga and Fitness Studio in Canada! Born on Canada’s West Coast in 2011 and doubling studios year after year! 100+ studios across Canada & now in U.S.A! Modern, Revolutionary & Boutique - Oxygen Yoga and Fitness offers variety & unique classes for all...
-
Front Desk Receptionist
3 months ago
Vancouver, Canada Armani Nail Boutique Ltd. Full timeArmani Nail Boutique is an upscale, modern, and elegant establishment opening this year in Downtown Vancouver. Excuding first class luxury services and ambiance we is seek to find 1-2 Front Desk Receptionist for our upcoming boutique opening. This position will be the first impression to our elite clients as such seasoned customer care, demeanor, and...
-
Front Desk Receptionist
5 months ago
West Vancouver, Canada Azalea Physiotherapy Full time_**URGENTLY HIRING (Starting date As soon as possible)**_ Azalea Physiotherapy is a leading physiotherapy clinic dedicated to providing exceptional care and rehabilitation services to our valued patients. Our team of experienced physiotherapists, Kinesiologist, Chiropractors, and Acupuncturists is committed to helping individuals achieve optimal health and...
-
Front Desk Receptionist
5 months ago
Vancouver, Canada Bargreen Ellingson Full time'''Overview''' We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our office, you will play a crucial role in providing exceptional customer service and creating a positive impression for our visitors and clients. If you have excellent communication skills, attention to detail, and enjoy...
-
Front Desk Receptionist
5 months ago
North Vancouver, Canada Cap-Tex Automotive Full timeOverview: **Responsibilities**: - Greet and welcome customers and visitors with a friendly demeanor - Answer and direct phone calls - Schedule appointments and maintain calendars - Assist with customer check-ins and check-outs - Handle customer inquiries and provide accurate information - Maintain organized customer files and records - Perform data entry...
-
Front Desk Receptionist
5 months ago
North Vancouver, Canada Medstar Sport Physio and Health Full time**Job Title**: Front Desk Receptionist **Company**: Medstar Sport Physio and Health Clinic **Location**: 1325 Marine Dr, North Vancouver, BC V7P 3E5 Medstar Sport Physio and Health Clinic is seeking a dedicated and professional Front Desk Receptionist to join our dynamic healthcare team. As the first point of contact for our patients, you will play a...
-
Front Desk Receptionist
3 weeks ago
Vancouver, Canada RAINFOREST SPA INC. Full timeWe are a prestigious spa center in Canada seeking a welcoming and efficient **Front Desk Receptionist** to join our team. This position is crucial to delivering an exceptional experience for our clients, as you will be the first point of contact and represent the quality of service we strive to offer. **Responsibilities**: - **Client Reception**: Greet...
-
Pilates Studio Front Desk Receptionist
6 months ago
Vancouver, Canada Swan Pilates Ltd. Full timeOverview: **Duties**: - Greet and welcome guests by opening door as soon as they arrive at the studio - Direct visitors to the appropriate person. - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material - Receive, sort, and distribute daily mail/deliveries - Maintain...
-
Pilates Studio Front Desk Receptionist
3 months ago
Vancouver, Canada Swan Pilates Ltd. Full timeOverview: **Duties**: - Greet and welcome guests by opening door as soon as they arrive at the studio - Direct visitors to the appropriate person. - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material - Receive, sort, and distribute daily mail/deliveries - Maintain...
-
Front Desk Receptionist
5 months ago
Vancouver, Canada Nest Dental Full time**Duties**: - Greet and welcome patients and visitors in a friendly and professional manner - Answer phone calls, schedule appointments, and manage the front desk area - Provide excellent customer service by addressing patient inquiries and concerns - Perform data entry tasks and maintain accurate patient records - Assist with insurance verification and...
-
Front Desk Receptionist
5 months ago
Vancouver, Canada Rize Fitness Full timeRize Fitness is Seeking a Front Desk Receptionist! Position: Receptionist Location: Vancouver, BC, V6B6A9 Employment Type: Casual **Responsibilities**: - Answer phone calls and direct callers to the right person when needed - Provide assistance to patients - Store information like patient history and insurance - Ensure patients and visitors understand...
-
Front Desk Receptionist/assistant
5 months ago
West Vancouver, Canada Oceanside Medical Aesthet Full timeJob Overview: **Duties**: - Greet patients and visitors in a professional and friendly manner - Answer phone calls and direct them appropriately - Schedule patient appointments and follow-ups - Assist with administrative tasks as needed **Requirements**: - Experience with phone systems and front desk operations - Knowledge of medical grade skin care. -...
-
Front Desk Receptionist
7 months ago
Vancouver, Canada Patricia Wright, Notary Public Full timeWe are seeking a receptionist to join our professional and friendly team. Duties would include: Welcoming clients in prompt professional manner; Answering phones, mail and couriers Opening files, preparing searches as well as closing files with final reports Management of office and kitchen supplies Bank and law firm runs twice a day Maintaining a tidy...
-
Front Desk Clerk
5 months ago
Vancouver, Canada Keller Williams Realty VanCentral Full timeABOUT US We are a leading Real Estate brokerage dedicated to providing comprehensive services to clients in the Greater Vancouver area. With a commitment to professionalism, integrity and client satisfaction, we strive to deliver exceptional results in every transaction. We are currently seeking a skilled and experienced receptionist to join our...
-
Front Desk Receptionist
6 months ago
Vancouver, Canada South Hall Full time**Position Highlights**: Are you a friendly and efficient multitasker who loves working with people? Look no further! Join our team as a Front Desk Receptionist, where you'll be the welcoming face and voice of our banquet hall & catering business. Your primary focus will be catering to client calls and walk-ins, ensuring every interaction leaves a lasting...
-
Front Desk Receptionist
5 months ago
Vancouver, Canada Gordon Crane & Hoist Inc. Full timeYou will be the welcoming face and the first point of contact for Gordon Crane & Hoist. You will play a crucial role in providing excellent customer service and ensuring smooth administrative operations. Your friendly demeanor, strong communication skills, and professional attitude will create a positive and lasting impression on our clients, visitors, and...