Customer Service Manager
6 months ago
**About us**
Kinobody is a dynamic and fast-growing company in the supplement industry committed to providing premium quality dietary supplements. We are dedicated to promoting wellness and improving lives through our cutting-edge products designed for various needs.
**Responsibilities**:
- Manage and oversee the customer service team ensuring efficient and effective resolution of customer inquiries and issues.
- Utilize Shopify, Gorgias, and Zendesk platforms to optimize customer service operations, track customer interactions, and analyze performance metrics.
- Develop and implement customer service policies and procedures to improve the customer experience continually.
- Train and mentor customer service team members on best practices, ensuring compliance with company policies and procedures.
- Collaborate with various departments to ensure product knowledge, inventory, and order status accuracy.
- Analyze customer feedback and work closely with the team to implement strategies for improvement.
**Requirements**:
- **Must have experience with GORGIAS Customer Service Software, SHOPIFY, & general e-commerce experience.**:
- Bachelor’s degree in Business Administration, Communications, or related field. (preferred)
- Proven experience as a Customer Service Manager in the e-commerce industry.
- Proficiency in Shopify, Gorgias software, and Zendesk is a must.
- Strong leadership skills with the ability to motivate and manage a team effectively.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and customer-focused approach.
- Ability to multi-task and manage time effectively.
**Salary**: $65,000.00-$75,000.00 per year
**Benefits**:
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
**Experience**:
- E-commerce: 2 years (required)
- Customer service: 1 year (required)
Work Location: Remote
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