Customer Success Manager

2 weeks ago

Remote, Canada Wiser Solutions Full time

Company Description

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available globally.

**Job Description**:
**Location of Job**:This position is a remote role and will require someone to work in Canada.

Unique opportunity to jump into the business side of a fast-growing global commerce execution leader and make a meaningful impact on one of the core drivers of our success. If you are driven by your concern for others, are analytical by nature, and want an opportunity to grow with a company in an environment with smart down-to-earth people, you’re in the right place
- Essential Functions _

We are looking for a Customer Success Manager to join the Go-To-Market business team at Wiser Solutions. This role has a broad range of responsibilities that will grow as you do. Your main responsibilities will include:

- Scoping, communicating, and project managing customer deliverables.
- Serving as the primary contact for on-boarding, training, and day to day needs for your customer group (separate support and engagement management teams exist as well for additional customer coverage)
- Be an advocate for all assigned customers by understanding their business and leveraging Wiser’s solutions to help them grow.
- Capturing, documenting, quantifying, and communicating customer feedback and risk to the Sales, Marketing, Product, Operations and Leadership teams
- Assisting in the creation of communal resources and innovating efficient processes to surprise and delight our customers while aiding internal teams.
- Analyzing customer behavior inside & outside of our solutions in order to take action to improve customer engagement & retention.
- Leading frequent customer meetings & quarterly business reviews bolstered by proactively sourced data driven analysis.
- Working with customers and internal sales teams to grow (upsell and cross-sell) accounts, negotiating customer contracts and renewals, and collaborating with management to create corresponding amendments & statements of work.
- Proactively reaching out to customers to identify risk and assess gaps in value realization to therefore take mitigating action with the support of appropriate internal teams.

**Qualifications**:

- 2-4 years customer success manager or similar experience
- 2-4 years of professional experience in a role that blends customer focus and analytics.
- Technical aptitude, and intermediate or higher experience with Microsoft Excel, PowerPoint, and Salesforce CRM
- Strong analytical mindset and ability to think ‘outside the box.’
- Retail industry knowledge preferred.
- Strong customer orientation and sense of empathy (prior customer service positions are a plus)
- Ability to communicate clearly and effectively (cross-team or customer communication experience is a plus)
- Business acumen and strategic thinking
- Strong follow through, organizational abilities, and time management skills
- High degree of attention to detail and self-accountability
- Demonstrated ability to manage multiple large responsibilities simultaneously.
- Can-do, positive, and team-oriented attitude
- Maintain regular and reliable work attendance.

Additional Information
**Other Duties** - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**EEO STATEMENT** - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.

Base pay is one part of our total compensation package. Pay is established on an individual basis after considering multiple factors such as relevant experience, education, and other qualifications. In addition, we take into account geographical differentials and make sure pay is equitable with our current staff. For this position, our hiring range for base annual pay is estimated to be CAD$70,000 to $80,000 at the time of this posting.

  • Customer Success Manager

    3 weeks ago

    Remote, Canada ProcedureFlow Full time

    **Title**:Customer Success Manager **Reports To**:VP Customer for Life **Who We Are**: Our mission is to make employees experts faster. We are passionate about making information not only easy to create and share, but also quick and simple to find, follow, and maintain. Even the most complicated processes are no match for our software that makes...

  • Customer Success Manager

    3 weeks ago

    Remote, Canada Igloo Software Full time

    **Why this role is important**: The Customer Success Manager is responsible for ensuring customer adoption, creating advocacy for the Igloo platform, developing referenceable relationships, and most importantly creating the strategic business development plan and customer success path. The Customer Success Manager has exceptional relationship & interpersonal...

  • Customer Success Manager

    3 weeks ago

    Remote, Canada 1Password Full time

    We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...

  • Customer Success Manager

    2 weeks ago

    Remote, Canada ClearRisk Full time

    **About the Job (Remote Option Available)** This is a great opportunity to join the growing Customer Success team at ClearRisk, a rapidly scaling company within the Newfoundland Tech Sector. ClearRisk prides itself on the amazing team we have built to support the customers and each other. We have a collaborative team of Sales Executives, Customer Success,...

  • Customer Success Manager

    1 week ago

    Remote, Canada Vidyard Full time

    Vidyard is the video platform that's built for business. Sales reps, marketers, and corporate communicators use Vidyard to record and share videos that grab attention and deliver their message in a personal, impactful way. It's the video tool of choice for Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers,...

  • Customer Success Manager

    3 weeks ago

    Remote, Canada Point-of-Rental Software Full time

    _**About the role...**_ As a Customer Success Manager, you will be a trusted advisor to PoR customers, helping them succeed with our products and ensuring they receive maximum value from our solutions throughout their PoR Journey. You’ll be responsible for understanding customer requirements, driving adoption and retention, and delivering an EPIC...

  • Customer Success Manager

    3 weeks ago

    Remote, Canada Expedibox Full time

    **Your Role at Expedibox** Expedibox specializes in the sale and operation of smart parcel lockers that connect, simplify, and optimize the shipping and receiving of parcels. As one of Canada's leaders, we are excited to expand our team and are looking for a bilingual Customer Success Manager to serve and retain our existing customer base. If you are...

  • Customer Success Manager

    3 weeks ago

    Remote, Canada Miovision Full time

    **Position Summary** We’re a team of customer-obsessed, dedicated & fun-loving individuals. We have an intense hunger to win and love to take our customers to the finish line with every interaction we can. If that sounds like the team you want to work for, this opportunity is for you. Customer Success is revolutionizing how our industry manages, retains,...

  • Customer Success Manager

    2 weeks ago

    Remote, Canada Maximizer CRM Full time

    **About the Role**: At Maximizer, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who appreciate a performance-driven work environment rooted in creativity, professional development, integrity, and open communication. We’re looking for a relationship focused, data-oriented Customer...

  • Customer Success Manager

    3 weeks ago

    Remote, Canada Think Research Full time

    **The Company** Think Research is an industry leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care. We create cutting-edge, evidence-based healthcare technology solutions that support the clinical decision-making process, standardize care, and improve...

  • Customer Success Manager

    1 week ago

    Remote, Canada Billi Full time

    **CUSTOMER SUCCESS MANAGER** **(REMOTE - CANADA)** **ABOUT BILLI** billi.app We are driven by our mission to help people manage their money, reach their goals, and lead happy, fulfilling lives. Our team is passionate about designing technology - like our money management app - that helps people understand their finances, make good decisions, and enjoy the...

  • Customer Success Manager

    3 weeks ago

    Remote, Canada Athennian Full time

    **Customer Success Manager** **Full-time, Permanent** **Remote within Canada** **Company Overview** Athennian increases trust in business. Our products help legal, finance, and tax teams be transaction and audit-ready by organizing business entity and corporate structure information. Over 370,000 business entities in almost every country are managed on...

  • Customer Success Manager

    6 days ago

    Remote, Canada Envisio Solutions Inc Full time

    We are looking for an experienced Customer Success Manager (CSM), who can motivate, coach, and steer customers through a digital transformation to achieve their goals. The CSM is accountable for the success of their customer base, and is well supported by all departments across Envisio. Our most successful CSMs are excellent relationship builders, motivate...

  • Customer Success Manager

    3 weeks ago

    Remote, Canada WISK.ai Full time

    **About the Role** We’re looking for a dynamic Customer Success Manager to lead client onboarding and help with ongoing service delivery. You’ll work proactively with a portfolio of new restaurant and bar clients, ranging from single locations to enterprise clients, to ultimately drive success while ensuring they get the maximum value from WISK. This...

  • Customer Success Manager

    3 weeks ago

    Remote, Canada ESM Solutions Corp. Full time

    ESM Solutions is a leading provider of cloud-based spend management solutions that help organizations build more sustainable, diverse and cost-effective supply chains. Our apps elevate the office of procurement in strategic importance and transforming the procurement function within an organization. We help education institutions adapt to what's next by...

  • Customer Success Manager

    3 weeks ago

    Remote, Canada Improvado Full time

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...

  • Customer Success Manager

    2 weeks ago

    Remote, Canada Currentware Inc. Full time

    Responsibilities include supporting customers as they transition from sales prospects into paid, building close relationships that often last beyond any one call or transaction. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner. We’re looking for someone to - Onboard new clients with...

  • Customer Success Manager

    1 day ago

    Remote, Canada AKA Media Full time

    **Company Description** A.K.A. New Media Inc (A.K.A.) is a rapidly growing company purpose-built for the not-for-profit sector. Our SaaS solution raisin® supports fundraising efforts of over 300 important causes solving critical challenges, including mental health, animal welfare, food security, curing disease and international development. As the Client...

  • Strategic Customer Success Manager

    3 weeks ago

    Remote, Canada SysAid Technologies Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking a Customer Success Manager for our Strategic/Enterprise Customer Segment to join our team l to support some of our largest Global customers. Your primary responsibility will be to drive net retention, and usage, and build customer relationships....

  • Customer Success Manager Saas

    4 weeks ago

    Remote, Canada Laivly Full time

    **About Laivly** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. **About the Job** The team at Laivly is hiring a...