Customer Service Representative/administrative

7 months ago


Remote, Canada Mills & Mills LLP Full time

**Position: Customer Service Representative/ Administrative Assistant**
**Reports To: LegalShield Administrative Manager**
- **Who We Are**_

Mills & Mills LLP is an expanding mid-size law firm with over 80 employees. Our core values that guide the members of our team are _**Integrity, Competence, Initiative, Cooperation, Respect and Care**_. For us, there is no better question than “how can I help?”

We offer each member of our team competitive compensation and benefits, a collaborative and barrier-free work environment, and the opportunity to work on a diverse range of matters.
- **Purpose of Role**_

We are seeking a qualified customer service representative (CSR)/administrative assistant to provide high-level customer service to LegalShield members; while providing full administrative assistance to the department.
- **Working Conditions**_
- Full time approximately 37.5 hrs/week (8:30am to 5:00pm)
- Days required to work: Monday to Friday
- Fully remote, telecommute work environment
- Repetitive work
- Overtime may be required
- **Key Responsibilities**_
- Manage over 60 incoming member calls per day
- Make outgoing calls to members and various stakeholders
- Take accurate call notes and update the LegalShield database
- Investigate and troubleshoot customer service issues via telephone
- General administrative duties, including but not limited to scheduling, transcribing, faxing, etc.
- Other duties as assigned
- **Education/Skills, Knowledge and Abilities/Attributes**_
- Secondary School Diploma required
- Minimum 1 year of experience in customer service is preferred
- An understanding of legal terminology is an asset
- Experience with software: Word and Outlook, Acumin (an asset)
- Ability to work independently and in a team environment, with mínimal supervision
- Works well under pressure, manage priorities and meet deadlines

Pay: $40,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

**Education**:

- Secondary School (required)

Work Location: Remote



  • Remote, Canada Astoria Lighting Co Full time

    Customer Service Representative Responsibilities: Answers phone calls and supports sales staff. Completes operational requirements by scheduling and assigning administrative projects and expediting work results. Supports team by performing tasks related to organization and strong communication. Develops administrative staff by providing information,...


  • Remote, Canada ICS International Conference Services Full time

    GOLD Online Learning Education (GOLD) is seeking a Customer Service Associate to join our team! On a given day, approximately 70% of your time will be dedicated to acting as the primary point of contact with our customers who may require assistance with their registration or navigating our websites. The additional 30% of your time will go towards supporting...


  • Remote, Canada INNOTEX INC. Full time

    We are currently looking for a dynamic person to be our Customer Service Representative. This position is remote. Reporting directly to the Director of Customer Service and working in collaboration with other Customer Service team members, you will interact with internal and external customers and the sales team to process orders, assist with customer...


  • Remote, Canada Blue Collar Mortgages- Trial System Full time

    **Customer Service Representative**: **Responsibilities**: - Respond to customer inquiries in a timely and professional manner - Research customer questions and provide accurate and helpful answers - Process orders and maintain accurate customer records - Resolve customer complaints and escalate issues when necessary - Identify and address customer needs to...


  • Remote, Canada SE Health Full time

    **We are hiring a Full time Customer Service Representative in Hamilton - Remote working** ***: This is a full-time Day position. Working virtually until further notice (Service Delivery Centre based in Hamilton), this position will be responsible for the efficient and effective coordination of client care. **_Here are many reasons why you will want to...


  • Remote, Canada Atrium Innovations Full time

    **About Atrium Innovations** Atrium Innovations has been a recognized innovative leader in the development, manufacturing, and commercialization of science-based natural health supplements for over 20 years. The company’s mission is to be a global leader in vitamins, minerals and supplements, offering a range of professionally developed, comprehensively...


  • Remote, Canada Cégep de Sept-Îles Full time

    As a Customer Service Representative at Cégep de Sept-Îles, you will play a crucial role in ensuring our customers receive exceptional service and support. Your main responsibilities will include assisting customers with inquiries, resolving issues, and ensuring their overall satisfaction. **Requirements**: - 2+ years of experience in a customer service...


  • Remote, Canada Raise Full time

    FULLY REMOTE Job Responsibilities: - Serve as the main point of contact for customers, handling inquiries, complaints, and requests in a professional and timely manner. - Provide exceptional customer service by actively listening to customers' needs and finding appropriate solutions. - Maintain accurate customer records and update information as...


  • Remote, Canada Threshold Brands Full time

    As a Customer Service Representative for Men In Kilts, a family of Threshould Brands, you will be an essential part of our customer service team, providing exceptional support to both new and existing customers. Your primary responsibilities will include handling inbound calls, scheduling sales & service visits, following up on leads, and managing customer...


  • Remote, Canada Abba Medix Corp Full time

    **Job description** **Company Overview**: Abba Medix Corp (Abba) is a Licensed Producer in Pickering, Ontario. Abba focuses on distributing a wide variety of premium quality, medical grade cannabis products for medical clients seeking safe solutions for their common to complex health and wellness needs. Abba has an opening for a Bilingual Customer Care...


  • Remote, Canada AlgaeCal Full time

    **Career with a heart!** You speak Spanish. If you like helping people, and you want to feel supported in your work -- this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones - and they’re scared they might break at any moment. But after talking with YOU, their fear will melt...


  • Remote, Canada Kohl & Frisch Ltd Full time

    **JOB POSTING** **POSITION: Bilingual Customer Service Representative** **STATUS: Full-Time (Remote)** **LOCATION: Kohl & Frisch Limited (Anjou, Quebec**)** **REPORTS TO**:National Contact Centre Manager** **DEPARTMENT: Customer Service** Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the...


  • Remote, Canada Select Call Centre Full time

    **About us** We are professional, agile, innovative, and our goal is to Select Call Centre provides 24/7 Phone Answering Services. We provide reliable phone answering services and virtual receptionist solutions, perfect for businesses of all sizes. For over 50 years, our call centres have saved customers time and money through call answering, virtual...


  • Remote, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Remote, Canada Extend Communications Full time

    At Extend Communications, we stand for integrity, innovation and initiative. Our experience and expertise extend to a variety of industries such as real estate, small businesses, service companies, corporations and governments. We don’t have a one size fits all strategy. We will customize our services to fit your business needs with our cutting-edge...


  • Remote, Canada CGS (Computer Generated Solutions) Full time

    Computer Generated Solutions, Inc. Customer Service Representative - Full time - Permanent Position Computer Generated Solutions - Saint John, NB Corporate Profile: Job Role: **Responsibilities**: - Strong analytical skills to identify origin/cause, initiate research and promptly respond to cases that may be handled without escalation (e.g., product...


  • Remote, Canada Tulloch Consulting Full time

    ESBE Scientific is a Canadian owned distributor and growing supplier of scientific and laboratory equipment for customers across Canada. To learn more about us, please visit our website at ESBE Scientific. We are looking to add a **Customer Service Representative **to our team, on a one year replacement term. In this role, you will be responsible for...


  • Remote, Canada 360insights Full time

    **Customer Service Representative (Bilingual)** **What will you be doing?** The 360insights Customer Service Representative (Bilingual), offers multiple levels of support and manages thousands of daily interactions delivered at the highest level of customer service. Our company is built on a solid foundation based on the following principles: -...


  • Remote, Canada Blue Ocean Full time

    About Blue OceanWe're a dynamic company that values exceptional customer service and seeks to create a sense of belonging for all people. Our team is dedicated to providing fast, friendly, and effective support to customers via inbound calls and emails in English and French.Job SummaryWe're looking for a confident, patient, and detail-oriented individual to...


  • Remote, Canada TumbleBooks Full time

    TumbleBooks is the global leader in **children's e-books**. Its on-line collection of picture books, chapter books and audio books are made available via subscription to schools and libraries across North America and internationally. The company's rapid growth has created the need for additional customer service staff to support its subscriber...