Customer Service Representative

7 months ago


Remote, Canada Threshold Brands Full time

As a Customer Service Representative for Men In Kilts, a family of Threshould Brands, you will be an essential part of our customer service team, providing exceptional support to both new and existing customers. Your primary responsibilities will include handling inbound calls, scheduling sales & service visits, following up on leads, and managing customer feedback.

**Responsibilities**:

- Receive inbound calls from new & existing customers.
- Schedule sales & service visits efficiently and accurately.
- Follow up on open leads to ensure timely resolution.
- Manage customer service inquiries and feedback, directing them to the appropriate point of contact within the organization.
- Perform additional duties and tasks as assigned by management.

**Qualifications**
- 1-2 years of customer service experience.
- Ability to provide a quiet work environment with a door that closes to ensure privacy and minimize distractions.
- Reliable high-speed internet connection.
- Previous phone experience is preferred.
- Detail-oriented with excellent organizational skills.
- Exceptional written and verbal communication abilities.
- Excellent interpersonal skills.
- Strong interpersonal skills with a customer-focused approach.

**Additional Requirements**
- Must be able to maintain professionalism and composure under pressure.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and responsibilities.
- Willingness to undergo training and development as required.
- Availability to work flexible hours, including evenings and weekends if necessary.

**Men In Kilts is an Equal Employment Opportunity Employer



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