Customer Service Manager

6 months ago


Remote, Canada Desky Canada Full time

**About Us**

Desky is a fast growing e-commerce retailer of sit-stand, height adjustable desks and ergonomic office furniture. We are a customer-centric business that is looking for the next generation of leaders to support our exponential growth in Canada.

**The Role**

We are seeking an experienced, motivated leader to join our team in the role of Customer Service Leader. We want someone who puts people first and who is committed to getting the best solution for our customers and our business.

**Duties**

As a Customer Service Manager, you will be responsible for overseeing the customer service operations of our company. Your main duties will include:

- Leading and supervising a team of customer service representatives
- Developing and implementing customer service policies and procedures
- Ensuring that customer inquiries and complaints are handled in a timely and professional manner
- Monitoring customer service metrics and implementing strategies to improve customer satisfaction
- Collaborating with other departments to resolve customer issues and improve overall customer experience
- Conducting regular training sessions to enhance the skills of the customer service team
- Analyzing customer feedback and implementing necessary changes to improve service quality
- Managing escalated customer issues and providing appropriate solutions

**Requirements**:
To be successful in this role, you should possess the following qualifications and skills:

- Proven experience in a leadership role and in a customer service environment
- Excellent communication skills, both verbal and written
- Exceptional skills to resolve problems that arise, such as customer complaints and supply shortages
- A strong commitment towards "red-carpet" customer service, and a drive to ensure customers feel special at all times
- Base level furniture/product/industry knowledge favourable but not necessary for the right applicant
- Excellent computer skills (Shopify & Re:amaze experience are a plus) and keyboard skills are a must (touch type)
- Work from home position

**Salary**: $60,000.00-$62,000.00 per year

**Benefits**:

- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Remote



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