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Resettlement and Housing Support Worker

4 months ago

Ajax, Canada Community Development Council Durham Full time

**Job title**:Resettlement and Housing Support Worker

**Department**:Durham Ukrainian Humanitarian Response Project

**Reports to**:Manager, Durham Ukrainian Humanitarian Response Project

**Hours of work**:Rotating 8 hour shifts between 6:30 a.m. and 11 p.m.

**Job purpose**

The Resettlement and Housing Support Worker is responsible for assessing temporary resident individuals and families’ needs, and providing support, guidance, information, and referrals to services to help them to resettle and be housed.

Using Trauma-informed and Gender-Equity approaches, the Resettlement and Housing Support Worker provides housing support to Durham Ukrainian Humanitarian Response Project eligible individuals and families. The successful incumbent will also provide support to the Resettlement and Housing teams with data tracking and administrative duties.

**Company Overview**

**Duties and Responsibilities**
- Determines the needs of the clients and the support that is appropriate for each individual client
- Conduct holistic client intake, assessment and case planning services, utilizing a client-centered, anti-oppression and strength-based approach to assist them in securing permanent housing
- Conduct client follow up, referral and advocacy
- Meet with clients, assess and determine the appropriate housing response to a household’s request for support services and accommodations to resolve their housing needs
- Assertively engage with clients to secure housing, secure income assistance if necessary, assist with leases, deposits, setting up utilities, and signing of leases
- Provide referrals and resources to individuals or families, assist with problem solving and address immediate needs
- Act as a resource to, and advocate for individuals and families
- Collect and display accurate resource information on housing advocacy for clients
- Engage in activities to reach isolated Durham Ukrainian Humanitarian Response Project eligible households/individuals and at-risk families
- Assist with group sessions and preparation of presentations on settlement and housing related topics
- Assist the Resettlement team with case management and providing needs assessment, services and information referrals
- Maintain client database to allow for updated information to better assist client needs; prepare reports regarding services used and clients’ interactions with the services as necessary
- Participate in the design, implementation and evaluation of the Durham Ukrainian Humanitarian Response Project to meet identified needs
- Develop and maintain statistical reports as required
- Attend and support internal and/or external meetings and events where applicable
- Participate in promoting a positive workplace culture through agency committee membership and departmental activities
- Perform other duties as assigned

**Core Competencies**

**Valuing Diversity and Social Justice**

Supports and promotes an environment that holds opportunities for all, regardless of race, ancestry, colour, ethnic origin, citizenship, creed, religion, sex, sexual orientation, age, family status, or disability; fosters a climate of inclusion, where diverse thoughts are freely shared and integrated. Under social justice, all groups and individuals receive fair treatment and an equitable share of the benefits of society.

**Culturally-Sensitive**

**Advocacy**

Interventions such as speaking, writing, or acting in favour of a particular issue or cause, policy, or group of people. In the social services sector, advocacy is assumed to be in the public interest, whereas lobbying by a special interest group may or may not be in the public interest. Advocacy often aims to enhance the quality of life for disadvantaged groups such as individuals recently immigrating to Canada, persons with disabilities, the LGBT community, etc.

**Community Participation**

Procedures whereby members of a community participate directly in decision-making about developments that affect the community. It covers a spectrum of activities ranging from passive involvement in community life to intensive action-oriented participation in community development (including political initiatives and strategies).

**Job-Specific Competencies**

**Client Service Orientation**

Focus on understanding and meeting customers’ needs, makes extra effort to meet customer needs, follows up on customer complaints/questions/requests.

**Relationship Building and Partnering**

Developing and maintaining positive relationships and partnerships. Builds relationships with clients by following through on commitments, respecting confidentiality, and demonstrating an interest in their specific challenges and needs.

**Empathetic and Sensitive**

Has a high degree of empathy and sensitivity to the needs of the clients, and ability to provide assistance to the clients with care and patience as necessary.

**Interpersonal Understanding and Communication Skills**

Desire/ability to understand others’ att