Landlord and Housing Retention Support Worker

1 week ago

Ajax, Canada Community Development Council Durham Full time

**Job title**:Landlord and Housing Retention Support Worker

**Department**:Housing

**Reports to**:Housing Manager and Team Lead - Outreach & Landlord Engagement

**Hours of work**:8:30 a.m. - 4:30 p.m.

**Job purpose**

The Landlord and Housing Retention Support Worker (LHW) will work alongside the Landlord Engagement Specialist (LES) to provide support services to local housing providers and program users related to landlord support and risk mitigation. Working in collaboration with the Landlord Engagement Specialist, prospective units will be screened for safety and legalities to ensure clients are only moving into spaces that will contribute to long-term successful housing placements.

The Landlord and Housing Retention Support Worker (LHW) will work with low acuity clients who are housed through the Opening Doors Program. The LHW will meet with the clients regularly and ensure that the clients are following through with their responsibilities as tenants with the goal of retaining housing for these individuals.

**Company Overview**

**Duties and responsibilities**
- Review and determine eligibility of prospective clients for Landlord Support Program
- Work closely with the Landlord Engagement Specialist and CDCD's Housing team
- Perform verification of dwelling unit ownership for new landlords or any changes in ownership
- Work with landlords to ensure their units comply with bi-law and zoning requirements
- Assist tenants in retaining their housing by offering resources and referrals to address their immediate needs
- Confirm move-in and move-out inspections are completed to ensure legalities, safety and condition of the space for clients
- Evaluate damage claims submitted for accuracy, appropriateness and costs; including scope of work, quotes for repair and other costs
- Actively collaborate and support Housing Workers in Durham Region to access Opening Doors Program supports on behalf of tenants and landlords
- Attend and participate in progress updates
- Prepare cheque requisitions
- Process program-related invoices and receipts to maintain proper financial reporting
- Maintain client files and ensure confidentiality and privacy protection for both the landlord and tenant
- Provide regular communication with all parties involved
- Organize and manage Opening Doors Program evaluation processes
- Conduct regular check in’s with clients in the Opening Doors Program to ensure that their tenant responsibilities are being met
- Ensures that workplace conduct and activities are in accordance with the Occupational Health & Safety Act
- Participate in promoting a positive workplace culture through agency committee membership and departmental activities
- Perform other administrative or program related duties as assigned by Manager or Team Lead

**Qualifications**
- Post-secondary degree/certification in Social Services with experience in housing and community development - or a combination of education and experience
- 1 to 2 years relevant experience in a community-based setting, in a housing sector
- Thorough knowledge of intake and assessment procedures, good knowledge of the Residential Tenancies Act and Landlord and Tenant Board
- Knowledge of housing bi-law and zoning requirements
- Experience in dealing with landlords, tenant disputes and eviction notices
- Must be a good communicator and presenter with the ability to take and record notes
- Demonstrates understanding of the Durham Region social service sector and issues faced by marginalized populations we serve
- Experience in conflict resolution, de-escalation, referral and advocacy for clients
- Knowledge of gender-based violence, anti-oppression principles and trauma-informed approaches
- Demonstrated ability to work in a fast-paced, team environment
- Must be an excellent problem solver and have strong ability to prioritize
- Possesses working knowledge of current Windows Operating System, Microsoft Office Suite (Word, Excel, and PowerPoint)

**Additional Requirements**
- The Landlord and Housing Retention Support Worker will need to be flexible in the case of attending evening and/or weekend meetings and events as required
- A valid Ontario driver’s license (Class G), use of a vehicle and insurance with the ability to work in a variety of settings is an asset
- The physical ability to function effectively in an environment that includes both a normal office and duties being carried out in an external setting

**APPLICATION PROCESS**: Applicants are requested to submit their resume and a cover letter stating salary expectation, while outlining their strengths, experience and aptitude to fulfill the position requirements.

CDCD thanks all applicants for their interest; however, only those asked for additional information and/or selected for an interview will be contacted.

CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durha

  • Landlord Support and Housing Retention Worker

    2 weeks ago

    Ajax, Canada Community Development Council Durham Full time

    **Job title**:Landlord Support and Housing Retention Worker **Department**:Housing **Reports to**:Housing Manager and Team Lead, Landlord Engagement, Opening Doors and Housing Retention **Hours of work**:10:00 a.m. - 6:00 p.m. **Job purpose** Landlord Support and Housing Retention Worker will work in the Opening Doors Durham Program. This program...

  • Landlord Support and Housing Retention Worker

    7 days ago

    Ajax, Ontario, Canada Community Development Council Durham Full time

    Job title:Landlord Support and Housing Retention WorkerDepartment:HousingReports to:Housing Manager and Team Lead, Landlord Engagement, Opening Doors and Housing RetentionHours of work:10:00 a.m. - 6:00 p.m.Job purposeLandlord Support and Housing Retention Worker will work in the Opening Doors Durham Program. This program supports landlords that have been...

  • Housing Retention Support Specialist

    1 week ago

    Ajax, Canada Community Development Council Durham Full time

    **Job title**:Housing Retention Support Specialist **Department**:Housing **Reports to**:Housing Manager and Team Lead - Opening Doors **Hours of work**:8:30 a.m. - 4:30 p.m. **Job purpose** Housing Retention Support Specialist will work in the Opening Doors Durham Program. This program supports landlords that have been onboarded into the program to...

  • Housing Retention Support Specialist

    7 days ago

    Ajax, Ontario, Canada Community Development Council Durham Full time

    Job title:Housing Retention Support SpecialistDepartment:HousingReports to:Housing Manager and Team Lead - Opening DoorsHours of work:8:30 a.m. - 4:30 p.m.Job purposeHousing Retention Support Specialist will work in the Opening Doors Durham Program. This program supports landlords that have been onboarded into the program to access financial aid such as a...

  • Landlord Engagement Specialist

    2 weeks ago

    Ajax, Canada Community Development Council Durham Full time

    **Job title**:Landlord Engagement Specialist **Department**:Housing **Reports to**:Housing Manager and Team Lead, Landlord Engagement, Opening Doors and Housing Retention **Hours of work**:10:00 a.m. - 6:00 p.m. **Job purpose** As the Landlord Engagement Specialist, you will strengthen cooperation and communication between landlords and Housing...

  • Landlord Engagement Specialist

    7 days ago

    Ajax, Ontario, Canada Community Development Council Durham Full time

    Job title:Landlord Engagement SpecialistDepartment:HousingReports to:Housing Manager and Team Lead, Landlord Engagement, Opening Doors and Housing RetentionHours of work:10:00 a.m. - 6:00 p.m.Job purposeAs the Landlord Engagement Specialist, you will strengthen cooperation and communication between landlords and Housing Retention Support Specialists while...

  • Housing Support Worker

    1 week ago

    Ajax, Canada Durham Youth Services Full time

    **Housing Support Worker (Full-time, Permanent)** **Working with vulnerable youth is more than just a job; it’s a calling!** You thrive in an environment that supports and empowers you to do what it takes to make a meaningful difference in the lives of others. At Durham Youth Services (DYS), we partner with youth to achieve and maintain lasting...

  • Housing First Case Worker

    2 weeks ago

    Ajax, Canada Community Development Council Durham Full time

    **Job title**:Housing First Case Worker **Department**:Housing **Reports to**:Housing Manager and Housing Team Lead, Outreach and Landlord Engagement **Hours of work**:8:30 a.m. - 4:30 p.m. **Job purpose** The Housing First Case Worker provides and coordinates all services in the Housing First Program. The Housing First Case Worker will have a primary...

  • Housing Settlement Case Manager

    1 week ago

    Ajax, Canada Community Development Council Durham Full time

    **Job title**:Housing Settlement Case Manager **Department**:Housing **Reports to**:Housing Manager and Team Lead - Case Management and Housing First **Hours of work**:10:00 a.m. to 6:0 p.m. **Job purpose** The Housing Settlement Case Manager (HSCM) supports individuals and families in the Ajax/Pickering area who are experiencing homelessness and/or are...

  • Housing Settlement Case Manager

    2 weeks ago

    Ajax, Canada Community Development Council Durham Full time

    **Job title**:Housing Settlement Case Manager **Department**:Housing **Reports to**:Housing Manager and Team Lead - Case Management and Housing First **Hours of work**:8:30 am to 4:30 p.m. / 10:00 am to 6:00 p.m. **Job purpose** The Housing Settlement Case Manager (HSCM) supports individuals and families in the Ajax/Pickering area who are experiencing...

  • Housing Settlement Case Manager

    7 days ago

    Ajax, Ontario, Canada Community Development Council Durham Full time

    Job title:Housing Settlement Case ManagerDepartment:HousingReports to:Housing Manager and Team Lead - Case Management and Housing FirstHours of work:8:30 am to 4:30 p.m. / 10:00 am to 6:00 p.m.Job purposeThe Housing Settlement Case Manager (HSCM) supports individuals and families in the Ajax/Pickering area who are experiencing homelessness and/or are at-risk...

  • Resettlement Housing Worker

    4 weeks ago

    Ajax, Canada Community Development Council Durham Full time

    **Job title**:Resettlement Housing Worker **Department**: Durham Ukrainian Humanitarian Response Project **Reports to**:Manager, Durham Ukrainian Humanitarian Response Project **Hours of work**:Rotating 8 hour shifts between 6:30 a.m. and 11 p.m. **Job purpose** The Resettlement Housing Worker is responsible for assessing temporary resident individuals...

  • Team Lead, Housing

    7 days ago

    Ajax, Ontario, Canada Community Development Council Durham Full time

    Job title:Team Lead, Housing - Opening Doors ProgramDepartment:HousingReports to:Housing ManagerHours of work:8:30 am to 4:30 pmJob purposeThe Team Lead, Housing - Opening Doors Program reports to the Housing Manager and is responsible for assisting with the coordination of the day-to-day operations of the Housing Department and co-leading the functions...

  • Team Lead, Housing

    1 week ago

    Ajax, Canada Community Development Council Durham Full time

    **Job title**:Team Lead, Housing - Admin Education and Support Services **Department**:Housing **Reports to**:Housing Manager **Hours of work**:10:00 a.m. to 6:00 p.m. **Job purpose** The Team Lead, Housing - Admin Education and Support Services reports to the Housing Manager and is responsible for assisting with the coordination of the day-to-day...

  • Resettlement Housing Worker

    7 days ago

    Ajax, Ontario, Canada Community Development Council Durham Full time

    Job title:Resettlement Housing WorkerDepartment:Durham Humanitarian Response ProjectReports to:Manager, Durham Humanitarian Response ProjectHours of work:8:30 AM to 4:30 PM, with flexibility to work evening hoursJob purposeThe Resettlement Housing Worker is responsible for assessing temporary resident individuals and families needs and providing support,...

  • Team Lead, Housing

    1 week ago

    Ajax, Canada Community Development Council Durham Full time

    **Job title**:Team Lead, Housing - Opening Doors Program **Department**:Housing **Reports to**:Housing Manager **Hours of work**:8:30 am to 4:30 pm **Job purpose** The Team Lead, Housing - Opening Doors Program reports to the Housing Manager and is responsible for assisting with the coordination of the day-to-day operations of the Housing Department and...

  • Resettlement Housing Worker

    4 weeks ago

    Ajax, Canada Community Development Council Durham Full time

    **Job title**:Resettlement Housing Worker **Department**:Durham Humanitarian Response Project **Reports to**:Manager, Durham Humanitarian Response Project **Hours of work**:8:30 AM to 4:30 PM, with flexibility to work evening hours **Job purpose** The Resettlement Housing Worker is responsible for assessing temporary resident individuals and families...

  • Resettlement Housing Worker

    8 hours ago

    Ajax, Canada Community Development Council Durham Full time

    **Job title**:Resettlement Housing Worker **Department**:Durham Humanitarian Response Project **Reports to**:Manager, Durham Humanitarian Response Project **Hours of work**:8:30 AM to 4:30 PM, with flexibility to work evening hours **Job purpose** The Resettlement Housing Worker is responsible for assessing temporary resident individuals and families...

  • Resettlement and Housing Support Worker

    3 weeks ago

    Ajax, Canada Community Development Council Durham Full time

    **Job title**:Resettlement and Housing Support Worker **Department**:Durham Ukrainian Humanitarian Response Project **Reports to**:Manager, Durham Ukrainian Humanitarian Response Project **Hours of work**:Rotating 8 hour shifts between 6:30 a.m. and 11 p.m. **Job purpose** The Resettlement and Housing Support Worker is responsible for assessing...

  • Resettlement and Housing Support Worker

    7 days ago

    Ajax, Ontario, Canada Community Development Council Durham Full time

    Job title:Resettlement and Housing Support WorkerDepartment:Durham Ukrainian Humanitarian Response ProjectReports to:Manager, Durham Ukrainian Humanitarian Response ProjectHours of work:Rotating 8 hour shifts between 6:30 a.m. and 11 p.m.Job purposeThe Resettlement and Housing Support Worker is responsible for assessing temporary resident individuals and...