Housing Retention Support Specialist

6 months ago

Ajax, Canada Community Development Council Durham Full time

**Job title**:Housing Retention Support Specialist

**Department**:Housing

**Reports to**:Housing Manager and Team Lead - Opening Doors

**Hours of work**:8:30 a.m. - 4:30 p.m.

**Job purpose**

Housing Retention Support Specialist will work in the Opening Doors Durham Program. This program supports landlords that have been onboarded into the program to access financial aid such as a signing bonus, maintenance and repair costs, lost rent as well as pest control.

The Housing Retention Support Specialist will work alongside the Landlord Engagement Specialists (LES) to ensure prospective units are screened for safety and legalities to ensure clients are moving into spaces that will contribute to long-term successful housing placements.

The Housing Retention Support Specialist will work with clients who are housed through the Opening Doors Program. The Housing Retention Specialist will educate clients on their rights and responsibilities as tenants and work with them to develop life skills essential to sustaining long-term housing. The Housing Retention Support Specialist will meet with the clients regularly, linking them to services (such as OW, ODSP, Mental Health Support etc.) and ensure that the clients follow through with their responsibilities as tenants with the goal of retaining housing for these individuals.

**Company Overview**

**Duties and responsibilities**
- Work closely with the Landlord Engagement Specialists and CDCD's Housing team.
- Actively collaborate with and support Housing Workers in Durham Region to access Opening Doors Program support on behalf of tenants.
- Attend and participate in progress updates and case conferencing meetings with multi-disciplinary teams for the Opening Doors tenants within your caseload.
- Advocate for and support mediation processes that are scheduled between tenants and landlords, with the aim of helping clients save and retain their housing while promoting positive tenant/landlord relations.
- Maintain confidentiality and privacy protection for both the landlord and tenant.
- Provide regular communication with all parties involved.
- Conduct regular check ins with clients in the Opening Doors Program to ensure that their tenant responsibilities are being met.
- Maintain client files, ensuring confidentiality.
- Provide referrals and resources to individuals or families that assist with problem-solving and address immediate needs.
- Prepare cheque requisitions.
- Process program-related invoices and receipts to maintain proper financial reporting.
- Actively participate in and contribute to Opening Doors Program evaluation processes.
- Ensures that workplace conduct and activities are in accordance with the Occupational Health & Safety Act.
- Participate in promoting a positive workplace culture through agency committee membership and departmental activities.
- Perform other administrative or program-related duties as assigned by Manager or Team Lead

**Qualifications**
- Post-secondary degree/certification in Social Services with experience in housing and community development - or a combination of education and experience.
- Minimum 2 years relevant experience in a community-based setting, in a housing sector.
- Thorough knowledge of intake and assessment procedures, good knowledge of the Residential Tenancies Act and Landlord and Tenant Board is preferred.
- Experience in dealing with landlords, tenant disputes and eviction notices is an asset.
- Knowledge of gender-based violence, anti-oppression, anti-racism principles and trauma-informed and strength-based approaches is required.
- Must be an excellent problem solver and have a strong ability to prioritize case load of multiple service users that are dealing with complex needs.
- Must be a good communicator and presenter with the ability to take and record notes.
- Demonstrates understanding of the Durham Region social service sector and issues faced by equity-deserving and equity-seeking populations we serve.
- Experience in conflict resolution, de-escalation, referral and advocacy for clients.
- Demonstrated ability to work in a fast-paced, team environment.
- Possesses working knowledge of current Windows Operating System, Microsoft Office Suite (Word, Excel, and PowerPoint).

**Additional Requirements**
- The Housing Retention Support Specialist will need to be flexible in the case of attending evening and/or weekend meetings and events as required.
- A valid Ontario driver’s license (Class G), use of a vehicle and insurance with the ability to work in a variety of settings is an asset.
- The physical ability to function effectively in an environment that includes both a normal office and duties being carried out in an external setting.

**APPLICATION PROCESS**: Applicants are requested to submit their resume and a cover letter stating salary expectation, while outlining their strengths, experience and aptitude to fulfill the position requirements.

CDCD thanks all applicants for their interest

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