Resettlement & Integration Worker (Full-time

7 months ago

Ajax, Canada Community Development Council Durham Full time

**Job title**:Resettlement & Integration Worker

**Department**:Resettlement and Integration Services

**Reports to**:Manager, Durham Humanitarian Response Project

**Hours of work**:9:00 a.m. and 5:00 p.m. with flexibility to work evening hours

**Job purpose**

The Resettlement & Integration Worker is responsible for assessing temporary resident individuals and families needs, providing case management support, information and referrals, as well as follow-up to help them resettle and navigate services in Durham.

Using Trauma-informed and Gender-Equity approaches, the Resettlement and integration Worker will also be responsible for updating the client database, promoting the services of the Durham Humanitarian Response Project, and conducting outreach activities and presentations to clients who are eligible for the services. The incumbent will be required to perform educational, employment and housing-related information sessions for eligible clients.

**Company Overview**

**Duties and responsibilities**
- Perform needs assessments of clients:

- Determine the needs of the clients and the support that is appropriate for each individual client
- Provide services, information and guidance:

- Provide clients with appropriate services and information for immigration, financial, social, educational, recreational, etc., needs that ultimately encourage or hinder their settlement to Canada
- Provide clients with information regarding their rights and obligations as a citizen, and provide access to information regarding housing, financial aid and general living services such as health and public transportation
- Provide referrals, crisis intervention and counseling:

- Provide client with adequate resources to aid in their transition, such as crisis intervention, referral services for counseling or referrals for translation services
- Conduct group orientation and presentations:

- Research and prepare for presentations to be conducted in a large group setting on topics such as settlement issues, etc.
- Develop and maintain database and reporting:

- Maintain client database to allow for updated information to better assist client needs; prepare reports regarding services used and clients interactions with the services as necessary
- Perform other tasks as necessary, including the responsibility of ensuring that all activities comply with social and employment laws, such as the Occupational Health and Safety Act
- Participate in the design, implementation and evaluation of the Durham Humanitarian Response Project to meet identified needs
- Attend and support internal and/or external meetings and events where applicable
- Participate in promoting a positive workplace culture through agency committee membership and departmental activities
- Perform other duties as assigned

(Note: In depth counseling of a social or psychological nature is not to be provided but rather referrals made to appropriate professionals)

**Core Competencies**

**Valuing Diversity and Social Justice**

Supports and promotes an environment that holds opportunities for all, regardless of race, ancestry, colour, ethnic origin, citizenship, creed, religion, sex, sexual orientation, age, family status, or disability; fosters a climate of inclusion where diverse thoughts are freely shared and integrated. Under social justice, all groups and individuals receive fair treatment and an equitable share of the benefits of society.

**Culturally-Sensitive**

**Advocacy**

Interventions such as speaking, writing, or acting in favour of a particular issue or cause, policy, or group of people. In the social services sector, advocacy is assumed to be in the public interest, whereas lobbying by a special interest group may or may not be in the public interest. Advocacy often aims to enhance the quality of life for disadvantaged groups such as individuals recently immigrating to Canada, persons with disabilities, the LGBT community, etc.

**Community Participation**

Procedures whereby members of a community participate directly in decision-making about developments that affect the community. It covers a spectrum of activities ranging from passive involvement in community life to intensive action-oriented participation in community development (including political initiatives and strategies).

**Job-Specific Competencies**

**Client Service Orientation**

Focus on understanding and meeting customers needs, make extra effort to meet customer needs, follow up on customer complaints/questions/requests.

**Relationship Building and Partnering**

Developing and maintaining positive relationships and partnerships. Builds relationships with clients by following through on commitments, respecting confidentiality, and demonstrating an interest in their specific challenges and needs.

**Empathetic and Sensitive**

Has a high degree of empathy and sensitivity to the needs of the clients, and ability to provide assistance to the clients with care and patience as necessa

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