Retention - Subject Matter Expert

6 months ago


Markham, Canada Honda Canada Full time

**Job Description**:
**Responsibilities**:

- Provide the Strategic Planning group any business insights in market conditions/trend, industry conditions, dealer trends, and feedback;
- Work with the Strategic Planning group to gain consensus on overall CPRO Volume and Parts & Service Sales and Profit annual plans;
- Utilize experience and key learnings to develop annual business plan & budget for LPL activity;
- Once overall CPRO Volume and Sales & Profit Annual plans are provided by the Strategic Planning team, develop detailed tactical plan to achieve business objectives by working with the Dealer network and other stakeholder groups;
- Develop activity plan and project tracker to execute LPL business plan activity
- Collaborate with all key stakeholder groups to execute tactical plan and share key learnings (SP, DD, CE, HFS, CX, DCG, Dealers etc);
- Leverage available programs to identify and action dealers with greatest impact on achievement of overall national targets;
- Support Strategic Planning group / Retention Team with completion of monthly CAPDO document for review of targets vs actual for core business plan items;
- Complete quarterly departmental / LPL PDCA to track team progress, and assist with business planning;
- A focus on career development & Training and to expand knowledge of the company’s operations.

**Qualifications**:

- Post secondary education required - University/College degree/diploma in Business or an automotive related discipline ;
- Bilingualism (French) is a strong asset for this role:

- 3-5 years experience working with automotive retail dealership management an asset;
- Previous territory/regional management an asset;
- Specific experience in customer handling, marketing insights and analytics, dealer management, and change management preferred;
- Experience with Microsoft Programs (PPT, Excel, Word), Outlook, Lucid (project tracker);
- Well-developed communication, interpersonal, analytical, administrative, and problem solving skills, self-motivation required.

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.


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