Manager - Support Services

3 weeks ago

Ottawa, Canada Service Coordination For Persons With Special Need Full time

**Date posted**

July 25, 2023

**Title**

Manager, Support Services

**Status**

Permanent

**Language**

Bilingualism in both official languages is essential

**Salary Range**

$75,225 - $101,775

**Closing Date**

August 4, 2023

**The Role**:
This is an exciting opportunity to make meaningful, positive impact in the lives of individuals with developmental disabilities and their families. The Manager, Supports Services is entrusted with the management of our resource coordination and case management programs. Your empathetic, innovative, and adaptive nature coupled with your many years of varied experience working in the developmental services sector in Ontario enable you to recognize, plan and implement effective improvements and outreach activities to our supports services programs.

This position reports to Director of Support Services and ensures service excellence, thought leadership and cooperative working relationships are built and maintained with our stakeholders and are in alignment with our organizational objectives. Your other talents include strong leadership and change management skills and fluency in both official languages.

**The responsibilities you’ll be trusted with include**:

- Leading and coaching the Supports Services supervisory team towards the successful achievement of departmental objectives.
- Overseeing the development, implementation and risk management of service delivery improvements and general compliance to internal and external established standards.
- Contributing to community development and outreach by attending and facilitating community meetings and collaborating on projects that best serve the agency’s objectives.
- Developing new partner resources and strengthening existing partnership relationships to share knowledge, and explore capacity building opportunities for the people we support.
- Facilitating and attending community meetings evaluating SCS’s role and areas of risk for the organization and shares this information for organizational planning.
- Preparing and providing various reports, summaries, trends and statistical analyses as requested.
- Providing support to the resolution and risk management of complex clinical issues and case files.
- Creating and executing all third-party protocols and agreements for programs subsidized by the organization.
- Supporting the Director of Supports Services with ad hoc requests as required.

**About Us**:
Service Coordination Support (SCS) is the initial contact for individuals who have a developmental disability or autism in the Ottawa and the Eastern Region. We help people find the supports and services in the community that are needed to assist them in their daily lives. One of our important goals is to empower families/individuals to make informed choices about the supports they seek.

**Location & commitments**:

- This is a permanent, full-time role based out of our Ottawa office.
- SCS is pleased to offer a 35-hour work week within a hybrid remote working environment.
- Occasional overtime will be necessary.
- This role may require some travel to attend meetings locally and provincially.

**What you bring**:
**Language Profile**:

- Bilingual in both official languages (written and verbal) is essential.

**Education & Experience**:

- A Bachelor’s degree in Social Work, or a Bachelor of Arts degree in a related field, and a minimum of 7 years’ experience in a related area, including supervisory or management experience at a senior level or equivalent.
- Proven business, leadership and administrative skills to manage the financial, human resources and information requirements, and to oversee the day-to-day delivery of children and adult services.
- Excellent communication, relationship building and presentation skills.
- Solid analytical, problem solving skills, compassion and critical thinking skills.
- Strong understanding of requirements for coordination of services across multi-agencies and Ministries of Health, Social Services and Education.
- Knowledge of the services available for children / youth and adult with physical, developmental, mental / emotional disabilities, and case management.
- Negotiating skills and an ability to express opinion in a firm manner demonstrating good judgment.
- Knowledge of the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 (SIPDDA) regulation 299/10, and the Child and Family Services Act (CFSA) is a requirement and all other relevant acts
- Excellent organizational and time management skills to meet scheduled deadlines.
- Ability to work in a fast-paced environment and handle a number of issues simultaneously.

**Compensation**:

- Excellent benefits package includes employer paid medical, dental, and life insurances, in addition to a generous retirement fund contribution.
- Work life balance, personal development and wellbeing are very important to us and are reflected in our generous and flexible time

  • Case Manager

    1 month ago

    Ottawa, Canada Infiniti Legal Support Services Inc Full time

    Infiniti Legal Support Services (formerly Maplesoft Legal Support Services) provides a full range of professional, reliable and accessible legal support services to our broad client base. Headquartered in Ottawa, Ontario, Canada, our knowledgeable, experienced staff; network of trusted agents and partners; bilingual capabilities; and professional office...

  • Support Services Navigator

    1 month ago

    Ottawa, Canada VETS Canada (Veterans Emergency Transition Services) Full time

    **Job Summary** The Support Services Navigator will be responsible for oversight and coordination of the safe operation of the day-to-day operations and activities of a Drop-in Support Centre providing services to Canadian Armed Forces and RCMP Veterans who are homeless, at risk of becoming homeless or otherwise in crisis. The Support Services Navigator...

  • Mental Health Manager

    1 month ago

    Ottawa, Canada Pinnacle Support Full time

    Company Overview: Pinnacle Support is a leading youth mental health company dedicated to providing comprehensive support services to young individuals facing mental health challenges. Our mission is to empower and uplift young people, ensuring they receive the necessary care, guidance, and resources for their overall well-being. We are committed to making a...

  • Behavioural Interventionist Manager

    1 month ago

    Ottawa, Canada Pinnacle Support Full time

    Pinnacle Behavioural Support is searching for experienced and motivated leaders to manage client care within our In-Home and Residential services. Applicants should have a strong foundational knowledge of mental health, trauma-informed approaches, conflict management, and verbal de-escalation techniques. Three years of related management experience is...

  • Developmental Service Worker

    1 month ago

    Ottawa, Canada Destiny's Way Support Services Full time

    The role of developmental serice worker offers 10-20 hours per week. The role of driver offers an addtional 10-20 hours per week, plus mileage compensation. **Total hours** **20-30+ hours per week.** **Worker / Driver Responsibilities**: - Provide safe, comfortable, reliable transportation to clients with intellectual challenges - Must have own vehicle and...

  • Jugo Juice Corporate Store Manager

    4 weeks ago

    Ottawa, Canada Store Manager - Jugo Juice Full time

    _Do you like to work in a dynamic and stimulating work environment? Jugo Juice Bayshore Mall is looking for a store manager to join our team!_ **Tasks**: - Hire and train staff - Keep track of inventory and place order with suppliers accordingly - Create schedules for staff - Monitor store sales - Develop and follow a budget to maximize restaurant...

  • Contract Management Support Specialist

    6 days ago

    Ottawa, Canada WCG Services Full time

    French to Follow **Program**: Employment Ontario **Location**:Remote - Ottawa **Who we’re looking for**: **Contract Management Support Specialist (Bilingual English/French)** Like WCG, you believe in the power of work to transform lives. As Contract Management Support Specialist, you’ll be responsible for playing an integral part in supporting the...

  • Manager, Medical Services

    1 month ago

    Ottawa, Canada Canadian Blood Services Full time

    **Job category**: Supervisory and management **Job posting ID**: 5597 **Employment status**:Temporary full-time **Position's anticipated end date**:2026-02-13 **Classification**:PTS/MGT/IT B **Salary/Rate of pay**:$87,000 to $105,000 **Application deadline**: 2024-03-07 **Application requirements**: - Your up-to-date resume. - Job specific cover...

  • Human Resources Manager

    4 weeks ago

    Ottawa, Canada Ontario Aboriginal Housing Support Services Corporation Full time

    Position: Human Resources Manager Closing: Posting will remain open until filled Term: Full Time (35 hours per week) Salary Range: $64,200- $75,400 Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational infrastructures.” We...

  • In Home Support Cleaner

    1 month ago

    Ottawa, Canada Ottawa West Community Support Full time

    Job description **Do you love to clean? Do you have attention to detail? Love spending time with seniors?** **We want to hear from you!** Ottawa West Community Support is a community support agency that provides services to seniors living in their own homes in the west end of Ottawa. We are currently looking to hire Home Support Workers in the city of...

  • Community Support Outreach Coordinator

    1 month ago

    Ottawa, Canada Ottawa West Community Support Full time

    **Job Summary**: The Aging in Place (AIP) Program works to provide enhanced access to a broad range of community services for frail/at risk seniors living in Ottawa Community Housing. The Community Support Outreach Coordinator will share the vision of Ottawa West Community Support and support its mission. As a staff member of OWCS, the Community Support...

  • Manager, Patient Care Contracts, Temporary Full

    1 month ago

    Ottawa, Canada Home and Community Care Support Services Champlain Full time

    **Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...

  • Manager, Human Resources

    1 month ago

    Ottawa, Canada Home and Community Care Support Services Champlain Full time

    **Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...

  • Community Support Outreach Coordinator

    4 weeks ago

    Ottawa, Canada Ottawa West Community Support Full time

    **Job Summary**: The Aging in Place (AIP) Program works to provide enhanced access to a broad range of community services for frail/at risk seniors living in Ottawa Community Housing. The Community Support Outreach Coordinator will share the vision of Ottawa West Community Support and support its mission. As a staff member of OWCS, the Community Support...

  • Logistical Support Analysis and Obsolescence Manager

    4 weeks ago

    Ottawa, Canada AirPro SAR Services Inc. Full time

    PAL Aerospace is a proud partner of Airbus Defence & Space for the Government of Canada's Fixed Wing Search and Rescue (FWSAR) aircraft replacement program. Through AirPro SAR- (a joint venture between PAL Aerospace & Airbus DS) the AirPro team will be responsible for the In-Service Support which covers all aspects of the maintenance work not undertaken by...

  • Bilingual Quality

    7 days ago

    Ottawa, Canada WCG Services Full time

    French to Follow **Program**: EO **Location**:Ottawa, ON ***Who we’re looking for**: **Bilingual Quality and Support Specialist** Like WCG, you believe in the power of work to transform lives. As Quality Support Specialist, you’ll be responsible for maintaining the quality of improvement and risk management framework, audit file documentation and the...

  • Supporter Services Associate

    4 weeks ago

    Ottawa, Canada Amnesty International Canada Full time

    **SUPPORTER SERVICES ASSOCIATE** **Hours**: Full-time (37.5 hours/week) **Duration**: Permanent **Location**: Ottawa (Hybrid - onsite at least once a week) **Salary**: $63,678.97 per annum **Travel**: Some travel required **Deadline**: Applications are accepted until 5pm (eastern time) May 15, 2024 **Union**: Unifor Local 567 Amnesty International...

  • IT Service Management Support Analyst

    1 month ago

    Ottawa, Canada RJR Innovations Full time

    Job Responsibilities Providing first level and second level support to end users for an external Service Desk application Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and information gathering Monitoring the Service Desk queues to ensure that...

  • Case Manager/ Intake Support Service(Bilingual)

    1 month ago

    Ottawa, Canada St Mary's Home Full time

    Please send a **cover letter** along with your resume expressing how your experience relates to the position of Case Manager at St Mary's Home. **About us** St. Mary’s Home is a not-for-profit charitable organization serving the Ottawa area and beyond. SMH has continuously and responsively served pregnant youth in Ottawa since 1933. Specialized...

  • Supervisor, Support Services

    4 weeks ago

    Ottawa, Canada The Ottawa Hospital Full time

    **About The Ottawa Hospital**: - Inspired by research and driven by compassion!The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.- From the compassion of our people to the relentless...