Supervisor, Support Services

3 weeks ago

Ottawa, Canada The Ottawa Hospital Full time

**About The Ottawa Hospital**:

- Inspired by research and driven by compassionThe Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.- From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.**Rotation/Shifts**:
Days, evenings, and nights, including weekends and statutory holidays, 8 hour shifts.
- For information purposes only - The Hospital reserves the right to change.

**What you will do**:
The Supervisor, Clinical Support Services, will provide support to both EVS and Transportation staff members of the Patient Support Services Team.

The Supervisor, Clinical Support Services will provide oversight in the delivery of safe, timely transportation service throughout the campus, the supervisor will work in partnership with the training coordinator, safety office and other stakeholders to ensure jobs are completed safely, efficiently and without error. The supervisor will be an open communicator who follows up on service requests in a timely manner and who provides realistic timelines when communicating with our clients, setting clear, obtainable objectives for our staff. The supervisor will help to complete audits designed to impart safe work practices, aligned with efficiency and customer service in an open and transparent manner with staff, incorporating metrics to help provide precise feedback. The supervisor will balance compassion with accountability, setting a standard of excellence in which we can continue to deliver world class care to patients in our community.

**Basic Requirements**:

- Diploma or degree in a related field such as Business Administration or Hospitality Management OR a certified member of the Ontario Health-Care Housekeepers' Association (OHHA), Canadian Administrative Housekeepers' Association (CAHA), or other related Housekeeping Management programs;
- Two (2) years supervisory experience;
- Knowledge of procedures for operating Housekeeping equipment and cleaning techniques in an institutional setting;
- Knowledge of Microsoft office and Microsoft Outlook;
- Excellent oral and written English communication skills.

**Preferred Qualifications**:

- Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).

**What you can expect from us**:

- The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.- The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

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