Supporter Services Associate

2 weeks ago

Ottawa, Canada Amnesty International Canada Full time

**SUPPORTER SERVICES ASSOCIATE**

**Hours**: Full-time (37.5 hours/week)

**Duration**: Permanent

**Location**: Ottawa (Hybrid - onsite at least once a week)

**Salary**: $63,678.97 per annum

**Travel**: Some travel required

**Deadline**: Applications are accepted until 5pm (eastern time) May 15, 2024

**Union**: Unifor Local 567

Amnesty International Canadian Section (English Speaking) also known as AICS(ES) is looking for a Supporter Services Associate (SSA) for their Fundraising department.

The SSA participates, plans, implements, and evaluate evaluates a wide range of services focused on retaining existing supporters and deepening the relationship with each in terms of financial support, goodwill, and understanding of the goals of the Branch in collaboration with the Activism and Fundraising teams.

The SSA will be the key person to support, implement, and continually improve back-end processes (mechanics and calendarization) of member communications in collaboration with the Activism team and/or other parts of the organization.

The SSA ensures that diversity, equity, inclusion (DEI), anti-racism, and anti-oppression (ARAO) principles and practices are integrated into day-to-day interactions with all stakeholders as well as into strategies and materials. In that sense, the SSA plays a significant role in preserving and maintaining the overall reputation of the organization.

**WHAT YOU’LL DO**

**Donor/Member Response**
- Respond to a range of requests from supporters. These are frequently transactional (address update, change in donation information)
- Respond to questions from supporters and the public relating to Amnesty International’s human rights work. This involves working collaboratively with colleagues across the organization.
- Responsible for the day-to-day relationship and management with the 3rd party vendor handling the inbound 1- 800-Amnesty calls. This includes weekly check-ins with the vendor’s account manager.
- Send out information packages.
- Database activities related to donors and members, make process recommendations and updates to internal process or feedback from member/donor’s user experiences.

**Community Fundraising**
- Develop and implement promotional materials and activities for Community Fundraising and/or Peer-to-Peer fundraising, and other Fundraising promotional activities as needed, at the request of the manager.

**Support to Individual Activism**
- Provide support to individual Amnesty members and supporters who are interested in becoming further involved in the activism work of Amnesty. This may include sending special information packages and responding to inquiries.
- Manage back-end processes for members including prior, during, and post AGMs, and Write for Rights events, in collaboration with the Mobilization team or other parts of the organization.

**Supervision of Volunteers and other duties**
- Coordinate the recruitment, training, supervision, and recognition of volunteers who contribute to supporter services work.
- Perform other duties as assigned by the Manager and/or Director of Fundraising.

**WHAT WE’RE LOOKING FOR IN A CANDIDATE**

**MINIMUM QUALIFICATIONS**:
**Experience**:

- Post-secondary degree or diploma (or equivalent experience)
- One year of CRM, or donor database experience with demonstrated ability to manage and maintain accurate data.
- Experience working with consultants, vendors preferred.
- Experience with Amnesty and its fundraising programs is a definite asset for this position.

**Knowledge/Skills**:

- Excellent project and time management skills with very keen attention to detail, coupled with the ability to multitask.

**Competencies/Personal Attributes**:

- Positive, client service oriented; focused on problem-solving and end-user satisfaction.
- Requires patience, attentiveness, active listening and level-headedness.
- Proven commitment to self-development in the principles of anti-racism, anti-oppression, diversity, equity, and inclusion
- Passion for Amnesty International’s mission in the protection and promotion of human rights for all people
- Ability to organize and manage a diverse range of assignments and adjust to changing priorities while maintaining high efficiency and thorough attention to detail.
- Resourceful and independent while comfortable working within the framework of an integrated development program and team-oriented environment.

**DESIRED QUALIFICATIONS**:

- Working towards a Fundraising certification is desirable.

**WHY WORK FOR AMNESTY INTERNATIONAL CANADA?**

**ABOUT US**

Amnesty International is a movement of 10 million ordinary people in more than 150 countries who come together to achieve extraordinary results in defending and promoting human rights. We get discriminatory laws changed and prisoners of conscience released. We’ve helped stop torture, commute death sentences and worked to end violence against women. We are in solidarity with Indigenous peoples demanding that

  • Service Support Associate

    5 days ago

    Ottawa, Canada Canada Life Assurance Company Full time

    **Job Description**: Position: Service Support Associate Located in Ottawa, ON. At Canada Life, our Customers are at the center of what we do. As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft...

  • Service Support Associate

    18 hours ago

    Ottawa, Canada Canada Life Assurance Company Full time

    Service Support Associate **Description: - Permanent Full Time- As a **Service Support Associate**, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with...

  • Service Support Associate

    7 days ago

    Ottawa, Canada Canada Life Assurance Company Full time

    **Job Description**: At Canada Life, our Customers are at the center of what we do. As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in...

  • Programs & Services Associate

    16 hours ago

    Ottawa, Canada Canadian Dental Association Full time

    The Canadian Dental Association (CDA) is seeking a **Programs & Services Associate** to join our team on a full-time basis. **About CDA and the Position** The CDA is the national voice for dentistry dedicated to the promotion of optimal oral health, an essential component of general health, and to the advancement and leadership of a unified profession....

  • Sales Support Associate

    5 days ago

    Ottawa, Canada Canada Life Assurance Company Full time

    **Job Description**: This role works closely with our sales team but is expected to provide support to our service area on a daily basis. The Sales Support Associate must be able to interact with these constituents including our advisors in an educated and informed manner. They must understand the “why” behind the “how” and have strong critical...

  • Supervisor, Support Services

    5 days ago

    Ottawa, Canada The Ottawa Hospital Full time

    **About The Ottawa Hospital**: - Inspired by research and driven by compassion!The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.- From the compassion of our people to the relentless...

  • Billing Service Associate

    6 days ago

    Ottawa, Canada Hydro Ottawa Full time

    By generating and distributing power, each person at Hydro Ottawa is part of empowering the lives of people in the communities we serve. Our work means all the activities that make up our lives - at home, at work, at play - are there when we need them. That purpose unites us and fuels our work. And if joining us in this essential work energizes you too, we...

  • Sales & Customer Service Associate

    4 days ago

    Ottawa, Canada Groupe AGF Full time

    Job description Do you know AGF Rebar?  AGF rebar is a division of the AGF Group, a Canadian leader in the supply and installation of reinforcing steel since 1948. AGF group is a Canadian-based company with activities in 10 countries. We specialize in rebar and have participated in many high-end projects like windmills, bridges, hospitals, sports complexes,...

  • Sales & Customer Service Associate

    5 days ago

    Ottawa, Canada Groupe AGF Full time

    Job descriptionDo you know AGF Rebar? AGF rebar is a division of the AGF Group, a Canadian leader in the supply and installation of reinforcing steel since 1948. AGF group is a Canadian-based company with activities in 10 countries. We specialize in rebar and have participated in many high-end projects like windmills, bridges, hospitals, sports complexes,...

  • Customer Support Associate

    5 days ago

    Ottawa, Canada OTTAWA LOGISTICS WAREHOUSING & DISTRIBUTION Full time

    _**Ottawa Logistics provides warehousing, order fulfillment, and distribution services to an array of customers. We are powered by quality orientation, dedicated staff, and cutting edge technology.**_ - Ottawa Logistics is seeking a detail-oriented customer care associate to join our fun and fast-paced office. _ The warehouse is climate controlled, clean,...

  • Customer Support Associate

    2 weeks ago

    Ottawa, Canada OTTAWA LOGISTICS WAREHOUSING & DISTRIBUTION Full time

    _**Ottawa Logistics provides warehousing, order fulfillment, and distribution services to an array of customers. We are powered by quality orientation, dedicated staff, and cutting edge technology.**_ - Ottawa Logistics is seeking a detail-oriented customer care associate to join our fun and fast-paced office. _ The warehouse is climate controlled, clean,...

  • Customer Support Associate

    3 weeks ago

    Ottawa, Canada OTTAWA LOGISTICS WAREHOUSING & DISTRIBUTION Full time

    _**Ottawa Logistics provides warehousing, order fulfillment, and distribution services to an array of customers. We are powered by quality orientation, dedicated staff, and cutting edge technology.**_ - Ottawa Logistics is seeking a detail-oriented customer care associate to join our fun and fast-paced office. _ The warehouse is climate controlled, clean,...

  • Financial Services Associate

    3 weeks ago

    Ottawa, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Associate page is loaded Financial Services Associate Apply locations Nepean, ON time type Full time posted on Posted Yesterday job requisition id 2409449 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...

  • Financial Services Associate

    3 weeks ago

    Ottawa, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Associate page is loaded Financial Services Associate Apply locations Nepean, ON time type Full time posted on Posted Yesterday job requisition id 2409449 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...

  • Financial Services Associate

    3 weeks ago

    Ottawa, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Associate page is loaded Financial Services Associate Apply locations Nepean, ON time type Full time posted on Posted Yesterday job requisition id 2409449 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...

  • Customer Service Associate

    5 days ago

    Ottawa, Canada Success Telecommunication inc Full time

    **Customer Service Associate Job Duties**: - Prepares for customer inquiries by studying products, services, and customer service processes. - Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of...

  • Associate Medical Director

    4 weeks ago

    Ottawa, Canada Canadian Blood Services Full time

    Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This...

  • Administrative Support Associate, Arts Alive

    3 days ago

    Ottawa, Canada National Arts Centre - Centre National des Arts Full time

    **Introducing the National Arts Centre.** The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and...

  • Data Operations Support

    3 weeks ago

    Ottawa, ON, Canada Ross Video Limited Full time

    Technical Support Associate (Job Req #2024-126) Why Work at Ross Video? We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever...

  • Associate Director, Total Rewards

    2 weeks ago

    Ottawa, Canada Canadian Blood Services Full time

    Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person...