Bilingual Leasing Portfolio Representative

6 months ago

Toronto, Canada Meridian OneCap Credit Corporation Full time

**_At Meridian_**_ _**_our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are_**_._**

About Meridian OneCap

Meridian OneCap Named Winner of the 2022 ELFA Operations & Technology Excellence Award

**About This Role**:
The incumbent is responsible for the servicing and maintenance of lease accounts for direct and brokered transactions. The key to this role is to achieve customer satisfaction, fulfill customer requests while minimizing escalations, and facilitate day-to-day business functions while supporting Corporate, Financial and Department goals.

This role works with a high volume of administrative documents related to customer lease and loan agreements. The incumbent conducts timely, effective maintenance of this information while updating, correcting, and maintaining data to ensure accuracy.

The incumbent’s primary responsibilities focus on fulfilling the various requests received from customers, vendors and brokers while ensuring accuracy of current contracts found in internal leasing data systems following Meridian’s policies and guidelines.

The Leasing Portfolio Representative is also responsible for providing straightforward and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with customers, vendors, brokers, and fellow employees. The incumbent works closely with other representatives in their team, as well as, with all other departments.

**What You’ll Do**

**Major Accountabilities**
- Meets and supports customers’/vendors’/brokers’ requests/requirements by analyzing and rectifying their requests using established procedures.
- Interprets, responds and follows-up clearly and effectively to written or verbal requests while maintaining a suitable response time.
- Addresses customer needs while balancing those of the company from end to end, except when in collections.
- Provides buyout/trade-up quotes and invoices in a timely manner.
- Responsible for the input and accuracy of customer updates necessary to effect servicing changes to an account.
- Provides documentation and support for title transfer of vehicles with the provincial ministries at the end of contract.
- Adheres to guidelines relating to privacy and customer service procedures.
- Offers value-add by directing sales opportunities to our Account Managers.
- Acts as liaison and advocate between customers, internal/external insurance providers, vendors, and brokers to resolve customer inquiries.
- Actively participates in continuous improvements to increase the effectiveness and efficiency of the centralized Customer Service team.

**What you can bring to this Role**:

- Share your credentials, and keep in mind your related experience and knowledge can be just as likely to get our attention. It helps if you have:_

**Education/ Work Experience**
- Completion of a post-secondary education program (college or university) or equal work experience.
- Proficient with Microsoft operating systems including Word, Excel, Outlook and Microsoft Edge.
- This role services customers on a national basis and, therefore, bilingualism in French is preferred.

**Skills, Abilities and Competencies**
- Excellent time management and organization skills, high attention to detail and ability to multitask in a fast-paced environment.
- Strong written and verbal communication skills.
- A good understanding of basic finance and business principles.
- Able to maintain a dynamic attitude while efficiently assisting customer questions and concerns.
- Exhibits ability to work under tight deadlines while maintaining accuracy.
- Quick learner who can adopt new information and processes.
- Ability to act as a customer advocate.
- Able to work both independently and collaboratively as part of a team.
- Takes ownership and accountability for their own actions.
- Flexible to work longer hours on short notice as business demands.

**Office Location: Toronto Corporate Office, Montreal Corporate Office or Vancouver Corporate. This is a hybrid or remote opportunity**
- Meridian OneCap has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us._

What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
- Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
- This isn't your typical "corporate" job. We work hard and we have fun

**Who we are**

About Meridian One

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